EverNorth — Daily Callers Report

Tuesday, 22 September 2026

built 23 Sep 2026, 06:21 · America/Toronto
archive
Calls
90
85 out / 5 in
Leads
64
new today
Reached
25
78 answered − 36 vm, 17 short
Qualified
5
good status
Booked
3
moved to 1.4
Messages
143
SMS
Follow-up
51
10 reached, 29 vm, 9 short, 3 missed
Lead→Booked
4.7%
daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123
Sara
Moiz Shaikh
12:100:00
incoming no answer
Moiz Shaikh
12:100:00
incoming no answer
Reine
Damey Akins
08:070:05
outgoing too short
2892990235
08:076:27
incoming answered
2892990235
08:350:00
incoming no answer
Manjot Gill
09:121:13
outgoing voicemail
Rakin Farabee Kabir
09:141:08
outgoing voicemail
Sumith Anchan
09:151:26
outgoing answered
checklist6/26
Kin Kon
09:330:00
outgoing no answer
Kin Kon
09:330:00
outgoing no answer
Kin Kon
09:340:00
outgoing no answer
Jashanpreet Singh
09:406:31
outgoing answered
checklist16/26
Shiva Shashank
09:521:09
outgoing wrong number
checklist0/2
Yassine Aissaoui
09:540:37
outgoing voicemail
+14372549015
09:550:00
outgoing no answer
Imrul Ahmed Zidan
10:020:25
outgoing voicemail
Natali El Ayoubi
10:040:26
outgoing voicemail
Akash Tharindu
10:080:00
outgoing no answer
Frank Essel Amoah
10:110:31
outgoing voicemail
Jaison Joseph
10:128:44
outgoing answered
checklist13/26
Shubendu Sarkar
10:260:58
outgoing answered
checklist5/26
Edmond Sarpong
10:281:05
outgoing voicemail
Ameer Jawabra | Software Engineer
10:300:29
outgoing voicemail
Ginto Tom
10:330:57
outgoing answered
checklist3/26
Mohd Haris Khan
10:350:27
outgoing voicemail
Luis Carlos Bermudez
10:380:21
outgoing voicemail
Alioune Top
10:410:25
outgoing voicemail
Clement Frimpong
10:420:57
outgoing answered
checklist5/24
Abhishek Macwan
10:460:31
outgoing voicemail
Prabhakaran TAMILSELVAN
10:480:11
outgoing voicemail
Suleiman Gammoh
10:490:37
outgoing voicemail
Avinay Singh
10:520:20
outgoing voicemail
Tomás Ortega G.
10:530:30
outgoing voicemail
Augustine Appiah Bamfo
10:550:29
outgoing voicemail
Inderjeet Singh
10:570:30
outgoing voicemail
Rohit Grover
10:590:24
outgoing voicemail
Bassam Yossef
11:011:03
outgoing voicemail
Ben Eze
11:030:50
outgoing answered
checklist5/26
Asif Jheel
11:060:28
outgoing voicemail
Miguel
11:090:18
outgoing voicemail
Allwyn J.
11:110:42
outgoing answered
checklist4/24
Joseph
11:150:33
outgoing voicemail
Ravi Maharjan
11:160:27
outgoing voicemail
Sukhpreet Singh
11:180:24
outgoing voicemail
Giovanni Geraldizo
11:201:00
outgoing voicemail
Anandu Rajesh
11:270:29
outgoing voicemail
Rishi Gupta
11:280:24
outgoing voicemail
Adithan
11:320:52
outgoing answered
checklist4/26
Solomon Ayankoya
11:350:39
outgoing answered
checklist3/26
+14372549015
11:470:00
outgoing no answer
Sudarshan Ramanujam
11:530:24
outgoing voicemail
+96176453522
11:560:00
outgoing no answer
2892990235
11:587:26
incoming answered
David Nwannukwu
12:120:40
outgoing voicemail
Manjot Gill
12:196:48
outgoing answered
checklist18/26
Sundar Tamang
13:525:48
outgoing answered
checklist15/26
Arshdeep Singh
14:000:30
outgoing voicemail
Prerak Azad
14:010:30
outgoing voicemail
Shrey Jain
14:030:58
outgoing answered
checklist8/26
Febin Thankachen
14:041:16
outgoing voicemail
Riya
Bhagwan das Garg
17:040:06
outgoing too short
Bhagwan das Garg
17:040:09
outgoing too short
Monil Agrawal
17:0915:45
outgoing answered
checklist22/26
Parvinder Singh
17:310:04
outgoing too short
Many
17:450:07
outgoing too short
Everything
17:538:41
outgoing answered
checklist14/26
Spark
18:041:38
outgoing answered
checklist9/26
Imrul Ahmed Zidan
18:130:04
outgoing too short
Imrul Ahmed Zidan
18:140:35
outgoing no speech
checklist3/26
Imrul Ahmed Zidan
18:150:04
outgoing too short
Vinay Reddy Sama
18:200:07
outgoing too short
Roop Singh
18:220:00
outgoing no answer
Roop Singh
18:220:00
outgoing no answer
Shubendu Sarkar
18:2613:09
outgoing answered
checklist21/26
Shrey Jain
18:4216:04
outgoing answered
checklist20/26
Karan Sharma
19:020:08
outgoing too short
Manav Kalra
19:040:41
outgoing voicemail
Nakul Uppal
19:070:05
outgoing too short
Aayush Bhogal
19:150:06
outgoing too short
Ashish Sharma
19:170:08
outgoing too short
Kenneth Gerard Enriquez
19:190:07
outgoing too short
Viktor Lukin
19:211:34
outgoing answered
checklist8/26
Samrat Khanal
19:240:04
outgoing too short
Valon Ze
19:2516:40
outgoing answered
checklist17/26
Mostafa Esmaeilzadeh
19:470:04
outgoing too short
Raja Hassam Irfan
19:520:07
outgoing too short
Nisarg Vishnubhai Patel
20:020:13
outgoing voicemail
Karanpal Singh
20:209:16
outgoing answered
checklist14/26
Adeayo Hassan
20:320:09
outgoing too short
Basit Ilyas
20:3511:16
outgoing answered
checklist20/26
Jonathan
no calls

Leads by source 64 total

Second Job Morocco
16
Landing-PGWP
12
Second Job Tunisia
11
Meta-Form-PGWP
9
Reception-Calls
5
Secon Job Overseas
5
Web-Organic
4
Second-Job
2

Speed to lead working minutes · 24 of 64 leads called

Fastest
0 min
Riya Kathuria 17:00–21:00
called outside shift · 6 min on the clock
Slowest
115 min
Reine Francis 08:00–14:00
370 min on the clock
median 31 min · 40 leads never called · 1 unassigned, counted on 08:00–21:00

Conversion by caller

CallerLeadsCallsReached ReachQualifiedBookedBook
Sara Habchi 0 2 0 0.0% 0 0 0.0%
Reine Francis 11 58 16 27.6% 4 1 9.1%
Riya Kathuria 14 30 9 30.0% 1 0 0.0%
Jonathan Gutman 22 0 0 0.0% 0 1 4.5%

Daily funnel

Leads
64
Contacted
61
Qualified
5
Consultations
3

Reach peaks when they pick up · last 14 days

12:00–14:00 best connect
34/81
42.0%
18:00–20:00
47/114
41.2%
16:00–18:00
26/64
40.6%
20:00–21:00
23/60
38.3%
14:00–16:00
3/8
37.5%
08:00–10:00
39/161
24.2%
10:00–12:00 worst
66/295
22.4%
average 30.4% over 783 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked
0
Not qualified / lost
8
Qualified
5
In progress (contacted)
14
New / no activity
37

Caller activity

CallerCallsTalkSpan FirstLastNotes
Sara Habchi 2 0:00 0:05 12:10 12:10 0
Reine Francis 58 51:12 5:57:22 08:07 14:04 124
Riya Kathuria 30 1:34:03 3:30:49 17:04 20:35 38
Jonathan Gutman 0 0:00 — — — 6

Leads and first call 40 never called · sorted by delay

LeadCreatedFirst call CallerDelayScore
Tegbo Franck Arthur 03:36 — Constantine no call —
Tanguy Mannahi 03:49 — Constantine no call —
Jawadi Rami 03:56 — Jonathan Gutman no call —
oumaima chkounda 05:07 — Jonathan Gutman no call —
Dhifaoui Kawther 05:49 — — no call —
Dhifaoui Kawther 05:53 — Jonathan Gutman no call —
othmane idboufker 06:41 — Jonathan Gutman no call —
Yasyn Batahar 06:55 — Constantine no call —
Abdullah All Motasim Mutasin 07:03 — Jonathan Gutman no call —
Douae Chemnane 07:16 — Jonathan Gutman no call —
Reda Reggoug 07:36 — Jonathan Gutman no call —
Nada BIRAM 07:43 — Jonathan Gutman no call —
Yahya Ait Ahmed 07:48 — Jonathan Gutman no call —
Meryem Mchiri 07:50 — Jonathan Gutman no call —
zakaria ech.chifaouy 07:54 — Jonathan Gutman no call —
Amine Aounzou 08:20 — Constantine no call —
Souhail RAZIK 09:16 — Constantine no call —
Rihannat Ajibade 09:52 — Constantine no call —
Nour zairi 10:10 — Jonathan Gutman no call —
Fatima Sekri 10:19 — Jonathan Gutman no call —
Ahmed Tahri 10:47 — Jonathan Gutman no call —
Alexandra Rojas 10:51 — Jonathan Gutman no call —
Senthil Kumar 11:10 — Reine Francis no call —
Nada Baklouti 11:34 — Jonathan Gutman no call —
Mrabet Mohamed Riadh 11:35 — Constantine no call —
safaa elouannass 12:14 — Jonathan Gutman no call —
Louie 12:29 — — no call —
Prawakaran Tamilchelam 12:29 — — no call —
Fatima ezzahra Bououdi 14:32 — Jonathan Gutman no call —
Achraf Ouizougen 14:32 — Constantine no call —
Mohamed Aziz Dkhili 14:32 — Constantine no call —
Kaïs Bhir 14:32 — Jonathan Gutman no call —
bader gorchene 14:32 — Jonathan Gutman no call —
chaima boujrar 14:32 — Jonathan Gutman no call —
Krishna Joshi 14:38 — Riya Kathuria no call —
Rahma Ben Afia 16:17 — Jonathan Gutman no call —
Assia AIT JEDDI 18:43 — — no call —
Prince Adeayo Hassan 19:54 — — no call —
Sarehsadat Asadollahiborna 20:54 — Constantine no call —
Abel Wilson 22:21 — — no call —
Yassine Aissaoui 03:44 09:54 (0:37) Reine Francis 115 min voicemail
Shiva Shashank 03:30 09:52 (1:09) Reine Francis 113 min 0/2
Jashanpreet Singh 06:45 09:40 (6:31) Reine Francis 100 min 16/26
Arshdeep Singh 12:31 14:00 (0:30) Reine Francis 88 min voicemail
Prerak Azad 12:49 14:01 (0:30) Reine Francis 71 min voicemail
Roop Singh 17:16 18:22 (0:00) Riya Kathuria 66 min —
Everything 12:29 17:53 (8:41) Riya Kathuria 53 min 14/26
Vinay Reddy Sama 17:29 18:20 (0:07) Riya Kathuria 51 min —
Many 12:29 17:45 (0:07) Riya Kathuria 45 min —
Karanpal Singh 19:36 20:20 (9:16) Riya Kathuria 44 min 14/26
Adeayo Hassan 20:00 20:32 (0:09) Riya Kathuria 32 min —
Parvinder Singh 14:17 17:31 (0:04) Riya Kathuria 31 min —
Imrul Ahmed Zidan 17:46 18:13 (0:04) Riya Kathuria 27 min —
Febin Thankachen 13:34 14:04 (1:16) Reine Francis 25 min voicemail
Sudarshan Ramanujam 11:38 11:53 (0:24) Reine Francis 15 min voicemail
Allwyn J. 10:58 11:11 (0:42) Reine Francis 12 min 4/24
Monil Agrawal 14:19 17:09 (15:45) Riya Kathuria 10 min 22/26
David Nwannukwu 12:05 12:12 (0:40) Reine Francis 7 min voicemail
Jaison Joseph 10:07 10:12 (8:44) Reine Francis 6 min 13/26
Bhagwan das Garg 15:47 17:04 (0:06) Riya Kathuria 4 min —
Kin Kon 09:30 09:33 (0:00) — 3 min —
Spark 18:02 18:04 (1:38) Riya Kathuria 3 min 9/26
Shubendu Sarkar 10:20 10:26 (0:58) Riya Kathuria off-shift 5/26
Shrey Jain 12:54 14:03 (0:58) Riya Kathuria off-shift 8/26

Booked consultations 3 today

ClientSourceBooked by Lead createdBooked at
Natali El Ayoubi Second-Job Jonathan Gutman 31 Aug 13:04 11:58
Mohamed Abdullah Imthiaz Landing-PGWP Reine Francis 22 Sep 07:39 12:07
Hamza Daouelmakane Second Job Morocco Constantine, Reine Francis 11 Sep 05:06 15:32

SMS 121 sent · 22 received · 53 contacts

Reply rate
19.2%
10 of 52 conversations
Median reply
2 min
client's first answer
CallerSentReceived ContactsStartedRepliedReply
Sara Habchi 0 1 1 0 0 0.0%
Reine Francis 93 7 42 42 7 16.7%
Riya Kathuria 28 14 13 10 3 30.0%
Jonathan Gutman 0 0 0 0 0 0.0%

Waiting for a reply 4 conversations where the client wrote last

Godson Matthew 06:55 · Sara Habchi 1024 min
Good morning Sara. Is Friday at 6.30am good for you?
Rakin Farabee Kabir 07:43 · Reine Francis 977 min
yes.
Shrey Jain 12:55 · Reine Francis 664 min
Hi I am available in evening
Monil Agrawal 14:20 · Reine Francis 579 min
Anytime

WhatsApp calls 11 calls · 6 out / 5 in · 3:53 talk

2 agents not reporting — WhatsApp calls from Riya, Jonathan are missing from this report
CallerCallsOutIn ReachedTalkMatched
Sara Habchi 0 0 0 0 0:00 0/0
Reine Francis 9 4 5 4 3:08 2/4
Riya Kathuria 2 2 0 1 0:45 0/1
Jonathan Gutman 0 0 0 0 0:00 0/0
3 conversations not matched to a lead — the contact is saved in the phone book, so WhatsApp shows a name instead of a number

WhatsApp call reviews 4 of 5 conversations

Reine Francis Damey Akins 08:05 · 1:15 8/26

What was good

The caller clearly explained the next steps and consultation process, mentioning the RCIC license and offering a paid consultation. They confirmed the client's current PGWP status, showing some preparation.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the client's name or immigration goals. Many key qualification questions were skipped, and no specific appointment was booked or contact details confirmed.
Reine Francis +15485776444 08:22 · 0:58 0/0

What was good

The caller was polite and attempted to clarify booking details, saying "let me double check" and "I'll get back to you."

What went wrong

The call was too short and lacked any meaningful engagement or information gathering. There was no introduction, no client information collected, and no clear next steps confirmed.
Reine Francis +15485776444 08:38 · 0:40 0/0

What was good

The call was polite and clear about waiting for confirmation from a colleague. The caller reassured the lead by saying, "don't worry about it, it should be okay."

What went wrong

The call did not include any meaningful conversation with the lead or any sales activity. There was no introduction, no information gathered, and no next steps offered. The call ended without progressing the lead in any way.
Reine Francis +14372549015 11:48 · 0:15 5/26

What was good

The caller confirmed the client's current immigration status accurately and began to explain the next steps, showing some engagement within the short call.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the client's name or goals. The call was very brief and lacked essential qualification questions and any offer of a next step or consultation.

Agents recording software on callers' machines

CallerLast seenStatus
Reine Francis 06:12 (9 min ago) running
Riya Kathuria 02:59 (202 min ago) offline
Sara Habchi 05:56 (26 min ago) running
Jonathan Gutman — offline

Call reviews 59 of 25 live conversations

Reine Francis — 09:12 · 1:13 0/0

What was good

The caller left a clear and polite voicemail, identifying themselves and the company, and inviting the lead to respond by message or WhatsApp.

What went wrong

The caller did not reach the lead directly and could not engage in a conversation to gather information or advance the sales process. No specific next steps were locked in during this call.
Reine Francis — 09:14 · 1:08 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond at their convenience.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a specific next step or offer a consultation.
Reine Francis — 09:15 · 1:26 6/26

What was good

The caller introduced themselves and the company clearly, saying "This is Ren, I'm the team leader at Evernores." They also handled the lead politely and arranged a follow-up via WhatsApp, showing good respect for the lead's availability.

What went wrong

The caller did not ask for the lead's name or any immigration details, missing an opportunity to engage and qualify the lead. They also did not confirm a specific callback time, only a vague "after two hours," which weakens the follow-up commitment.
Reine Francis — 09:40 · 6:31 16/26

What was good

The caller clearly explained the consultation process and possible immigration pathways, saying "we usually start with the first consultation" and outlining options like employer connections and learning French. They handled objections well, reassuring the lead about the consultation fee and next steps, and confirmed contact details for follow-up.

What went wrong

The caller did not ask the lead's name or key personal details such as age, education, or language proficiency, which are important for a thorough assessment. They also did not lock a specific appointment time, leaving the booking open-ended. Additionally, the caller did not explicitly mention their RCIC license or past successful cases, which could build trust.
Reine Francis — 09:52 · 1:09 0/2

What was good

The caller was polite and agreed to follow up with a WhatsApp message before calling again, showing respect for the lead's availability.

What went wrong

The caller did not introduce themselves or the company clearly and did not ask for the lead's name. Also, the person who answered was not the lead, so the caller missed the opportunity to confirm the correct contact or gather any information.
Reine Francis Asim 09:54 · 0:37 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond at their convenience. The message included a call to action and contact options, which is helpful for engagement.

What went wrong

There was no opportunity to engage in a live conversation or gather information from the lead, so no selling or qualification could take place. The caller could consider leaving a slightly more detailed message to encourage a callback.
Reine Francis — 10:02 · 0:25 0/0

What was good

The caller left a clear voicemail message identifying themselves and the company, and requested a callback with a preferred time.

What went wrong

No conversation occurred as this was a voicemail. No opportunity to engage or qualify the lead.
Reine Francis Natalie 10:04 · 0:26 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and stating the purpose of the call. The message included the caller's name, role, and company, which is professional and informative.

What went wrong

There was no opportunity for a live conversation, so no direct selling or engagement took place. The message could have been improved by including a callback number or more specific next steps to encourage a response.
Reine Francis — 10:11 · 0:31 0/0

What was good

The caller clearly stated the company and purpose: "I'm Frances, team leader of Evernorth, and I'm calling to book a consultation for the permanent residence application."

What went wrong

This was a voicemail with no live interaction, so no selling or qualification could be done. No message was left beyond the greeting, which limits the chance of a callback.
Reine Francis — 10:12 · 8:44 13/26

What was good

The caller introduced themselves and the company clearly and explained the consultation process well, including mentioning the RCIC license and possible immigration programs. They handled the lead's hesitation professionally and offered a paid consultation as the next step.

What went wrong

The caller missed asking for the lead's name and did not confirm key personal details like age, education, or language skills. They also failed to lock in a specific appointment time or confirm contact details, and did not summarize the agreements at the end of the call.
Reine Francis — 10:26 · 0:58 5/26

What was good

The caller introduced themselves and the company clearly, and confirmed the lead's interest in permanent residence. The caller was polite and arranged for a colleague to follow up at a convenient time for the lead.

What went wrong

The caller did not ask for the lead's name or any qualifying information such as citizenship, immigration status, or education. No next steps or consultation were offered, and no specific appointment was locked. The call ended without confirming contact details or summarizing agreements, missing key sales opportunities.
Reine Francis Aslam 10:28 · 1:05 0/0

What was good

The caller left a clear and polite voicemail message for the lead, mentioning the consultation and the expected follow-up by Friday. The message was concise and respectful, encouraging the lead to respond.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. No direct selling or qualification occurred, so no further action was possible in this call.
Reine Francis Amit 10:30 · 0:29 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and referencing prior email communication, which is professional and personalized.

What went wrong

There was no opportunity to engage the lead in conversation or gather information, as the call went to voicemail. No next steps or contact details were confirmed due to the nature of the call.
Reine Francis — 10:33 · 0:57 3/26

What was good

The caller introduced themselves and the company clearly, referencing a prior discussion which shows some continuity. They were polite and respectful of the lead's situation, saying "OK, dear. Not a problem" and wishing them a safe flight.

What went wrong

The caller did not attempt to gather any new information or explore the lead's current situation beyond the vacation plans. There was no effort to discuss the client's goals, eligibility, or next steps, and no attempt to lock in a consultation or confirm contact details. The call ended quickly without advancing the sales process.
Reine Francis — 10:35 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and requesting a callback.

What went wrong

There was no live conversation to evaluate any sales techniques or compliance. The message could have included the company name more clearly for better identification.
Reine Francis — 10:38 · 0:21 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and inviting the lead to respond if interested.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was brief but did not include a direct call to action beyond asking to get back if interested.
Reine Francis — 10:41 · 0:25 0/0

What was good

The caller left a clear and polite voicemail message inviting the lead to respond by message or WhatsApp. The message was concise and included a call to action to book a consultation.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information from the lead. No mistakes were made in the voicemail itself.
Reine Francis — 10:42 · 0:57 5/24

What was good

The caller introduced themselves and the company clearly, saying, "This is Ren from Ever North." They also offered the next step by discussing booking the consultation, which aligns with the call purpose.

What went wrong

The caller did not ask for the client's name or any qualifying information such as citizenship, immigration status, or goals. There was no attempt to assess eligibility or explain the process. The call ended without locking a specific date or confirming contact details, missing key sales opportunities.
Reine Francis Abishak 10:46 · 0:31 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and referencing a previous discussion. The message included a call to action, asking the lead to get back to discuss questions and next steps.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a live conversation or address checklist items. No issues with the voicemail content itself.
Reine Francis — 10:48 · 0:11 0/0

What was good

The caller reached the lead's voicemail and began leaving a message promptly.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead.
Reine Francis Richard Raymond 10:49 · 0:37 0/0

What was good

The caller left a clear and polite voicemail message referencing the previous discussion and inviting the lead to respond when ready. The message was concise and professional, mentioning the consultation and encouraging questions.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or advance the sales process beyond leaving a message. No direct selling or qualification could occur.
Reine Francis — 10:52 · 0:20 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide contact information.
Reine Francis — 10:53 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, stating their name and company, and explaining the purpose of the call to book a consultation. The message was concise and included a call to action to return the call.

What went wrong

Since this was a voicemail, there was no opportunity to engage in conversation or gather information from the lead. The message could have included a callback number or email for easier response, which was missing.
Reine Francis Augustine 10:55 · 0:29 0/0

What was good

The caller left a clear and polite voicemail message for Augustine, stating their name and purpose. The message was concise and respectful, inviting a response if the lead was still interested.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information. No next steps or details could be confirmed, limiting the call's effectiveness beyond leaving a message.
Reine Francis — 10:57 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message reminding the lead to get back about booking a consultation. The message was concise and professional.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. No specific selling points or next steps were presented beyond a general request to respond.
Reine Francis — 10:59 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left, so no opportunity to engage or leave information for the lead.
Reine Francis Bastam 11:01 · 1:03 0/0

What was good

The caller left a clear and polite voicemail message for Bastam, reminding him about the consultation booking and requesting an update. The message was concise and professional, maintaining a respectful tone throughout.

What went wrong

There was no live conversation to engage with the lead or gather information, so no opportunity to advance the sales process occurred. The caller could consider leaving a slightly more detailed message about next steps to encourage a response.
Reine Francis — 11:03 · 0:50 5/26

What was good

The caller was polite and respectful, confirming the lead's wish to be called later and offering to send a WhatsApp message. They respected the lead's current situation by agreeing to call back later.

What went wrong

The caller did not introduce themselves or the company, nor did they attempt to gather any qualifying information or discuss the immigration process. The call was very brief and did not advance the sales process beyond scheduling a future contact.
Reine Francis Asaph 11:06 · 0:28 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and referencing a previous discussion. The message invites the lead to follow up at their convenience, maintaining a professional tone.

What went wrong

There was no opportunity to engage the lead directly or advance the sales process since the call went to voicemail. No specific next steps or consultation booking were secured.
Reine Francis Miguel 11:09 · 0:18 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and identifying themselves and the company.

What went wrong

The call did not connect to a live person, so no opportunity to engage or qualify the lead was taken.
Reine Francis — 11:11 · 0:42 4/24

What was good

The caller introduced themselves clearly and identified the company, saying, "This is Ren, a team leader at Evernorth." They respected the lead's time by asking if it was a good time to talk and offered to follow up via WhatsApp as requested.

What went wrong

The caller did not gather any information about the lead's name, immigration status, goals, or other qualifying details. No next steps were locked in, and no consultation was offered. The call ended quickly without advancing the sales process beyond scheduling a callback.
Reine Francis Brito 11:15 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message for Brito, mentioning the purpose and requesting a callback.

What went wrong

No conversation took place, so no opportunity to engage or qualify the lead. The message could have included a callback number instead of 'bring me a hotline' for clarity.
Reine Francis Robia 11:16 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and stating the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a direct call to action or next steps beyond closing the file if no response.
Reine Francis — 11:18 · 0:24 0/0

What was good

The caller reached the voicemail promptly and the system message was clear.

What went wrong

No message was left on the voicemail, so no opportunity to engage the lead was taken.
Reine Francis Siobhania 11:20 · 1:00 0/0

What was good

The caller left a clear and polite voicemail message for Siobhania, stating their name, role, and reason for calling. The message invites the lead to respond if interested, which is appropriate for a follow-up call.

What went wrong

Since this was a voicemail with no live conversation, there was no opportunity to engage or gather information from the lead. No further action was possible on this call beyond leaving the message.
Reine Francis Ananju 11:27 · 0:29 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and explaining the purpose of the call.

What went wrong

There was no live conversation, so no opportunity to engage or qualify the lead. The message could have included a call to action or contact details for easier follow-up.
Reine Francis — 11:28 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.
Reine Francis Adithan 11:32 · 0:52 4/26

What was good

The caller introduced themselves and the company clearly, and confirmed the lead's name early in the call. The caller also showed good follow-up intent by agreeing to reconnect in two to three weeks.

What went wrong

The call was very brief and lacked any substantive discussion about the lead's immigration status, goals, or eligibility. No next steps, consultation offers, or contact details were confirmed, missing key sales opportunities.
Reine Francis Solomon 11:35 · 0:39 3/26

What was good

The caller correctly identified the lead by name, addressing him as 'Solomon' and confirming readiness to proceed. The conversation was polite and maintained a positive tone throughout.

What went wrong

The caller failed to introduce themselves or the company, missing a key opportunity to establish rapport. No qualifying questions or program information were provided, and no next steps or consultation offers were made. The call ended without locking a specific appointment or confirming contact details, limiting its effectiveness.
Reine Francis — 11:53 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.
Reine Francis David 12:12 · 0:40 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond at their convenience.

What went wrong

No message was left beyond a brief invitation to call back; the caller could have added more details to encourage a response, such as mentioning a next step or consultation offer.
Reine Francis — 12:19 · 6:48 18/26

What was good

The caller clearly explained the consultation process and options, stating, "we usually start with a first consultation..." and offered specific appointment times, showing good control of the call. They also emphasized the RCIC license and avoided illegal promises, maintaining compliance.

What went wrong

The caller did not ask for the lead's name or any personal details like age, education, or language proficiency, which are important for assessing eligibility. Also, there was no handling of common objections such as 'I'll think about it' or 'I'll do it myself.' These missed opportunities could reduce conversion chances.
Reine Francis — 13:52 · 5:48 15/26

What was good

The caller clearly explained the consultation process and available immigration pathways, providing detailed next steps and successfully booked a consultation for 5 p.m. tomorrow. They handled the lead's readiness well and outlined the consultation fee and requirements transparently.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the lead's name or confirm contact details. Important personal information like age, education, and work experience was not gathered, and there was no mention of the RCIC license or handling common objections. The call ended without summarizing agreements.
Reine Francis — 14:00 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and requested the lead to respond with a preferred time for a call. This is a good practice for engaging leads who do not answer.

What went wrong

No issues in the voicemail message; it was concise and professional. However, leaving a brief mention of the next steps or consultation offer could improve engagement.
Reine Francis — 14:01 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and requested a callback with a preferred time. The message was concise and professional, providing a clear next step for the lead.

What went wrong

Since this was a voicemail with no live interaction, there was no opportunity to engage the lead or gather information. The caller could consider leaving a slightly more detailed message to encourage a response, but overall there was nothing wrong given the circumstances.
Reine Francis Trey 14:03 · 0:58 8/26

What was good

The caller introduced themselves clearly and confirmed the lead's name, establishing a polite and professional tone. They successfully scheduled a specific callback time, locking in a 6 p.m. call with the lead. No illegal promises were made during the call, maintaining compliance.

What went wrong

The caller missed multiple opportunities to gather essential information such as citizenship, immigration status, goals, and qualifications, which are crucial for assessing eligibility. There was no discussion of programs, timelines, or RCIC credentials, and no confirmation of contact details or summary of agreements, which weakens the engagement and preparation for the next step.
Reine Francis — 14:04 · 1:16 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, mentioning the website and purpose of the call.

What went wrong

This was a voicemail with no live conversation, so no opportunity to engage or advance the sale. The message was polite but did not include a specific call to action beyond asking for a callback at a preferred time, which could be more assertive.
Riya Kathuria Monu 17:09 · 15:45 22/26

What was good

The caller conducted a thorough needs assessment, asking detailed questions about Monu's status, education, and work experience. They clearly explained the services, consultation process, and next steps, including the RCIC license and consultation fee, which shows professionalism and transparency.

What went wrong

The caller did not secure a specific date or time for the consultation, missing an opportunity to lock in the lead. Additionally, the call ended without confirming contact details explicitly, though they mentioned sending summaries via email or WhatsApp. Otherwise, the call was well handled with no compliance issues.
Riya Kathuria Ajaypreet Singh 17:53 · 8:41 14/26

What was good

The caller introduced herself clearly and engaged the lead in a detailed discussion about PR options, specifically explaining the OANP program and employer support. She asked relevant questions about the lead's situation and offered a clear next step by mentioning an appointment and sending a form.

What went wrong

The caller did not ask about the lead's age, education, or language proficiency, missing important eligibility factors. There was no confirmation of contact details or locking in a specific appointment time, and no summary of the call's agreements at the end.
Riya Kathuria Ria 18:04 · 1:38 9/26

What was good

The caller clearly introduced herself and the company, and offered a paid consultation with clear pricing. She handled the lead's hesitation well by acknowledging their need to think about it.

What went wrong

The caller missed several key qualification questions such as citizenship, immigration status, and eligibility assessment. No program details or next steps were explained, and no appointment was booked or contact details confirmed, which limits progress on the lead.
Riya Kathuria — 18:14 · 0:35 3/26

What was good

The caller introduced herself and the company clearly at the start, saying "my name is Ria" and "Evernorth Immigration."

What went wrong

The caller did not engage the lead beyond the introduction, with no response from the lead and no further questions or information provided. The call ended without any meaningful interaction or next steps.
Riya Kathuria — 18:26 · 13:09 21/26

What was good

The caller provided a thorough and detailed explanation of the services, confirming key client information such as age, education, and work experience. They clearly explained the PR pathways, consultation process, and mentioned the RCIC license, building credibility.

What went wrong

The caller did not handle common objections like 'I'll think about it' or 'I'll do it myself,' nor did they secure a specific appointment date and time. Additionally, the call ended without a clear summary of agreements or next steps, which could affect closing the lead.
Riya Kathuria Shrey 18:42 · 16:04 20/26

What was good

The caller clearly introduced herself and the company, and gathered detailed information about the lead's profile including age, education, work experience, and immigration status. She thoroughly explained the services, eligibility assessment, and next steps, including the paid consultation and RCIC credentials, providing a comprehensive overview.

What went wrong

The caller did not handle common objections like 'I'll think about it' or 'I'll do it myself,' nor did she confirm contact details or lock in a specific date and time for the consultation. Also, the call ended without summarizing the agreements made, which could improve clarity and commitment.
Riya Kathuria — 19:04 · 0:41 0/0

What was good

The caller identified themselves and the company clearly in the voicemail greeting, which is good for brand recognition.

What went wrong

The call went to voicemail and was cut off before a message could be left, so no opportunity to engage or leave a detailed message was taken.
Riya Kathuria Victor 19:21 · 1:34 8/26

What was good

The caller introduced themselves clearly and confirmed the lead's name, establishing a personal connection. They successfully scheduled a specific date and time for a follow-up call, showing good control of the next step. No illegal promises were made during the call.

What went wrong

The caller missed multiple opportunities to gather important information such as the lead's immigration goals, status, and background details. There was no discussion of programs, eligibility, or next steps beyond scheduling the call, and contact details were not confirmed. The call was very brief and lacked depth in qualifying the lead.
Riya Kathuria Rhea 19:25 · 16:40 17/26

What was good

The caller clearly introduced themselves and the company, and gathered detailed information about the lead's immigration status and work experience. They explained the services thoroughly, including the consultation process and licensing, which helps build trust.

What went wrong

The caller did not ask about the lead's age or education, nor did they confirm contact details or lock in a specific appointment time. The call ended without summarizing agreements or handling common objections, missing opportunities to secure commitment.
Riya Kathuria — 20:02 · 0:13 0/0

What was good

The caller reached the voicemail promptly and left a clear instruction to leave a message or expect a callback.

What went wrong

No message was left on the voicemail, so the opportunity to engage the lead was missed.
Riya Kathuria — 20:20 · 9:16 14/26

What was good

The caller introduced themselves and the company clearly and confirmed key client details such as work permit status, age, and education. They also presented a relevant program and explained the service of matching NOC codes and employer connections.

What went wrong

The caller did not ask for the client's name or language proficiency, nor did they explain detailed steps or timelines. There was no mention of the RCIC licence or past cases, and no objections were handled. The call lacked offering a next step, locking a date, confirming contact details, or summarizing agreements, which are important for progressing the sale.
Riya Kathuria Basit 20:35 · 11:16 20/26

What was good

The caller clearly introduced themselves and the company, confirmed the lead's name Basit, and gathered detailed information including age, education, work experience, and language proficiency. They thoroughly explained the PR pathways, consultation process, and fees, and mentioned the RCIC license for credibility. The caller also confirmed contact details and summarized the next steps well.

What went wrong

The caller did not explicitly handle common objections like 'I'll think about it' or 'I'll do it myself.' Additionally, they did not lock in a specific appointment date and time, leaving the scheduling open-ended. These missed opportunities could reduce conversion chances.
data check · 7 calls not matched to a lead · 3 leads without a phone number · 7 leads unassigned · reached counts every answered call, voicemail included