EverNorth — Daily Callers Report

Tuesday, 15 September 2026

built 16 Sep 2026, 06:26 · America/Toronto
archive
Calls
131
127 out / 4 in
Leads
76
new today
Reached
32
123 answered − 68 vm, 23 short
Qualified
2
good status
Booked
3
moved to 1.4
Messages
228
SMS
Follow-up
94
15 reached, 58 vm, 18 short, 3 missed
Lead→Booked
3.9%
daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123
Sara
Samuel Robert Antony Flay
08:040:05
outgoing too short
Bhavik Bhavik
09:010:14
outgoing no speech
Bhavik Bhavik
09:010:59
outgoing voicemail
Ritik Sharma
09:110:21
outgoing voicemail
𝓐𝓷𝓼𝓱
09:140:05
outgoing too short
Vansh Vansh
09:160:49
outgoing voicemail
ਜਸ਼ਨ ਤੇਜੇ
09:170:04
outgoing too short
Darpan Shah
09:190:04
outgoing too short
Akin
09:219:22
outgoing answered
checklist22/26
lovepreet Singh
09:331:03
outgoing answered
checklist6/24
Shon Shabu
09:360:08
outgoing too short
Zayed Khan
09:590:04
outgoing too short
Majo Jacob
10:014:55
outgoing answered
checklist17/26
Majo Jacob
10:073:42
outgoing answered
checklist18/26
Omar Lahyani
10:120:03
outgoing too short
Shariful
10:144:27
outgoing answered
checklist11/26
Shariful
10:196:05
outgoing answered
checklist24/26
Ashutosh Swain
10:260:07
outgoing too short
ATul N Notna
10:270:44
outgoing voicemail
Steeve Thomson
10:300:53
outgoing voicemail
Abdul Moeed Ashraf
10:350:52
outgoing voicemail
Sushant Nepal
10:370:53
outgoing voicemail
Saurav Rijal
10:430:55
outgoing voicemail
Tarang Lakhani
10:450:05
outgoing too short
Mohammad Awaish Nagori
10:460:03
outgoing too short
Avtar Gurung
10:470:08
outgoing too short
Dinesh elias
10:491:14
outgoing answered
checklist6/26
Jose Rene Picazo Perez
10:521:17
outgoing answered
checklist6/26
Kika Anyabuine
10:590:21
outgoing no speech
Kika Anyabuine
11:000:00
outgoing no answer
+97748237346
11:030:00
outgoing no answer
5554377177058
11:030:00
outgoing no answer
Bhaskar Das
11:040:11
outgoing voicemail
Ashmit Basra
11:063:02
outgoing answered
checklist10/26
Ashmit Basra
11:097:27
outgoing answered
checklist20/26
Harsh juyal
11:190:15
outgoing voicemail
Hermes Koffi
12:201:32
outgoing answered
checklist7/23
Hermes Koffi
12:2210:20
outgoing answered
checklist24/26
Zainbeg Junedbeg Mirza
12:380:05
outgoing too short
Ria
12:410:43
outgoing voicemail
Amrit Chalise
12:430:10
outgoing voicemail
Hrutvik Dhaigude
12:460:10
outgoing voicemail
Shadab Malek
12:500:12
outgoing voicemail
Daniel Carlos
12:530:09
outgoing too short
Christian G Doekpar
12:560:11
outgoing voicemail
Suman
13:060:58
outgoing answered
checklist4/12
Mohammad Atiqur Rahman
13:270:49
outgoing answered
checklist6/24
lovepreet Singh
13:378:08
outgoing answered
checklist24/24
Ashmit Basra
15:280:06
outgoing too short
Reine
Dan Almenar
09:230:24
outgoing voicemail
Debu
09:231:09
outgoing voicemail
Stagger Nibel
09:2411:00
outgoing answered
checklist18/26
Joseph
09:350:36
outgoing voicemail
Sanket Mehta
09:360:30
outgoing voicemail
Abhishek Macwan
09:400:30
outgoing voicemail
Arshan Mulla
09:410:39
outgoing answered
checklist7/26
Rushit Jetani
09:420:42
outgoing voicemail
Edmond Sarpong
09:510:27
outgoing voicemail
Luis Carlos Bermudez
09:520:17
outgoing voicemail
Roshan Sharma
09:530:23
outgoing voicemail
Giovanni Geraldizo
09:560:56
outgoing voicemail
Tomás Ortega G.
09:580:22
outgoing voicemail
Sarin
09:591:31
outgoing answered
checklist5/24
Sukhpreet Singh
10:010:00
outgoing no answer
Olusoji Ogunleye
10:030:22
outgoing voicemail
Anandu Rajesh
10:040:27
outgoing voicemail
Habeeb Raji
10:050:32
outgoing voicemail
Rishi Gupta
10:070:26
outgoing voicemail
Pramod Karki
10:080:24
outgoing voicemail
Ranvijay Singh
10:090:24
outgoing voicemail
Samad Dere
10:110:24
outgoing voicemail
Tulsi Rajbhandari
10:140:29
outgoing voicemail
checklist2/6
𝐇𝐚𝐫𝐦𝐚𝐧
10:160:27
outgoing voicemail
Gurpal Singh
10:180:24
outgoing voicemail
Augustine Appiah Bamfo
10:200:28
outgoing voicemail
Moizuddin Ahsan Syed
10:211:11
outgoing answered
checklist6/26
Ruel Bumanlag
10:230:29
outgoing voicemail
Florent Renaud Njoki Elame
10:250:25
outgoing voicemail
Anubandh
10:260:17
outgoing voicemail
Darshan Kalpeshbhai Sompura
10:270:24
outgoing voicemail
Rishi Gupta
10:290:23
outgoing voicemail
Pramod Karki
10:300:32
outgoing voicemail
Naveed Md
10:360:26
outgoing voicemail
Ka Olukayode
10:371:57
outgoing answered
checklist7/25
Rahul Kumar Nelakurthi
10:390:08
outgoing too short
Nishendrasingh Rao
10:400:24
outgoing voicemail
Vipandeep Kaur
10:551:09
outgoing voicemail
Vipandeep Kaur
10:561:04
outgoing voicemail
Clement Frimpong
11:000:24
outgoing voicemail
Stephane Ratolojanahary
11:000:26
outgoing voicemail
Andrew Charls
11:050:27
outgoing voicemail
Vishal S. Navale
11:070:28
outgoing voicemail
Mohd Haris Khan
11:081:25
outgoing answered
checklist8/24
Abijith Joseph
11:100:00
outgoing no answer
Nishan Gajurel
11:110:27
outgoing voicemail
Noah Rajeev
11:120:38
outgoing voicemail
Sagar Subedi
11:130:06
outgoing too short
Abijith Joseph
11:130:32
outgoing voicemail
2892990235
11:260:00
incoming no answer
Pradeep Raj Sathya Ram
12:180:23
outgoing voicemail
+14375664225
12:211:52
outgoing answered
checklist4/26
Franca
12:342:10
outgoing answered
checklist6/25
Victor Orebanjo
12:390:59
outgoing voicemail
+13658892602
12:410:23
outgoing voicemail
Riya
Manoj Hariharan
16:460:03
outgoing too short
Thiago Sansivieri
17:030:07
outgoing too short
Samarth Patel
17:270:04
outgoing too short
Sahaj Solanki
17:430:04
outgoing too short
koshish aryal
17:469:50
outgoing answered
checklist21/26
Prajwal Dahal
18:010:44
outgoing voicemail
Rudy
18:040:46
outgoing voicemail
Raghav Sharma
18:061:08
outgoing answered
checklist7/26
Arpan Goyal
18:0916:00
outgoing answered
checklist8/26
2894795739
18:110:00
incoming no answer
Krish Khadka
18:440:47
outgoing voicemail
Vedant Sharma
19:160:32
outgoing answered
checklist6/26
Katakam Arun
19:181:00
outgoing answered
checklist3/26
Harsh Sharma
19:198:06
outgoing answered
checklist23/26
Harsh Tapase
19:4412:34
outgoing answered
checklist20/26
2894795739
19:520:00
incoming no answer
Vishal Sharma
20:000:04
outgoing too short
Adil Patel
20:010:45
outgoing voicemail
Akhil Ponnam
20:060:22
outgoing no speech
susil giri
20:080:03
outgoing too short
Saurav Acharya
20:140:44
outgoing voicemail
Rudy
20:1711:45
outgoing answered
checklist21/26
Vedant Sharma
20:320:03
outgoing too short
Shahnewaz Abedin Emon
20:330:42
outgoing voicemail
Nasrin
20:360:13
outgoing voicemail
Lavin Kumar
20:370:43
outgoing voicemail
Vansh Vansh
20:4510:20
incoming answered
Jonathan
no calls

Leads by source 76 total

Meta-Form-PGWP
20
Secon Job Overseas
13
Landing-PGWP
12
Second-Job
10
Second Job Morocco
9
Second Job Tunisia
9
Web-Organic
2
SMM-Organic
1

Speed to lead working minutes · 22 of 76 leads called

Fastest
0 min
Riya Kathuria 17:00–21:00
called outside shift · 545 min on the clock
Slowest
214 min
Riya Kathuria 17:00–21:00
499 min on the clock
median 83 min · 54 leads never called

Conversion by caller

CallerLeadsCallsReached ReachQualifiedBookedBook
Sara Habchi 8 49 15 30.6% 2 0 0.0%
Reine Francis 2 55 8 14.5% 0 1 50.0%
Riya Kathuria 17 27 9 33.3% 0 2 11.8%
Jonathan Gutman 0 0 0 0.0% 0 0 0.0%

Daily funnel

Leads
76
Contacted
87
Qualified
2
Consultations
3

Reach peaks when they pick up · last 14 days

16:00–18:00 best connect
27/50
54.0%
12:00–14:00
34/73
46.6%
18:00–20:00
31/76
40.8%
20:00–21:00
17/42
40.5%
10:00–12:00
56/241
23.2%
08:00–10:00
27/141
19.1%
14:00–16:00 worst
1/7
14.3%
average 30.6% over 630 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked
0
Not qualified / lost
1
Qualified
2
In progress (contacted)
32
New / no activity
41

Caller activity

CallerCallsTalkSpan FirstLastNotes
Sara Habchi 49 1:04:21 7:24:00 08:04 15:28 153
Reine Francis 55 21:45 3:18:20 09:23 12:41 166
Riya Kathuria 27 1:11:15 3:58:58 16:46 20:45 33
Jonathan Gutman 0 0:00 — — — 1

Leads and first call 54 never called · sorted by delay

LeadCreatedFirst call CallerDelayScore
Viet Anh Chu 00:30 — Sara Habchi no call —
Haythem Hawari 01:07 — Constantine no call —
Haythem Hawari 01:18 — — no call —
Ali Massoud 01:38 — — no call —
Zakaria Zaoui 02:52 — — no call —
Salma baatout 03:18 — — no call —
Kalthoum Mahjoub 03:55 — — no call —
wafa Essalehi 04:15 — Constantine no call —
Youcef Chougrani 04:22 — — no call —
Ismail Ghanem 05:08 — Constantine no call —
riadh bougaalech 06:15 — — no call —
Syrine Benmessaoud 08:45 — — no call —
Dorsaf Bouslimi 09:17 — Constantine no call —
saouchi ilyes 09:19 — Constantine no call —
Yassine NEGGACHE 09:20 — Constantine no call —
Hicham Abdelaziz 09:28 — Constantine no call —
Lyes Derradji 09:42 — Constantine no call —
Sahbi Methnani 09:47 — — no call —
Rayan AMMAR KHODJA 09:48 — — no call —
Uma Shankar 09:55 — Sara Habchi no call —
Tien Le 10:16 — — no call —
Hawah Mahmud 10:32 — Constantine no call —
YESSINE Fakhfakh 10:46 — — no call —
Shrijal Kc 10:48 — Reine Francis no call —
Ouchaali Soufyane 11:14 — — no call —
Hosni Kanzari 11:28 — — no call —
Emilio Martinez 11:33 — — no call —
Britto Joseph 12:30 — Reine Francis no call —
Salma El ades 12:31 — — no call —
Samar Ben Salem 12:43 — — no call —
Aparna Suresh 13:31 — Constantine no call —
Simrran Benvait 14:33 — — no call —
Felipe Olliveira 14:39 — Riya Kathuria no call —
Hicham Goulzima 15:01 — — no call —
Amine Hacene 15:13 — Constantine no call —
Mohamed Saber 15:16 — — no call —
Hamza Laftaoui 16:04 — — no call —
Hanane BOUDJEMIA 16:23 — Constantine no call —
Halima LAHLALI 17:24 — — no call —
Ma Isabel Gumanid 17:41 — — no call —
Gurleen Singh 18:14 — — no call —
Maroua Bourhida 18:17 — — no call —
Hiba Tayebi 18:50 — Constantine no call —
Fawaz Animashaun 19:42 — — no call —
Mihir Joshi 19:52 — — no call —
Godson Matthew 20:17 — — no call —
Rupinderjeet Singh 20:27 — — no call —
Sukhwinder Singh 21:22 — — no call —
Kshitij Gupta 21:22 — — no call —
Karen Pelaez 21:53 — — no call —
Sanish Gurung 21:55 — — no call —
Silvia Passos 21:55 — — no call —
Moin Patel 22:50 — — no call —
Tej Nikhil Kumar Jinka 23:29 — — no call —
Shahnewaz Abedin Emon 12:14 20:33 (0:42) Riya Kathuria 214 min voicemail
Harsh Sharma 14:19 19:19 (8:06) Riya Kathuria 140 min 23/26
Katakam Arun 13:21 19:18 (1:00) Riya Kathuria 138 min 3/26
Vedant Sharma 13:18 19:16 (0:32) Riya Kathuria 136 min 6/26
Krish Khadka 14:49 18:44 (0:47) Riya Kathuria 105 min voicemail
Shon Shabu 07:25 09:36 (0:08) Sara Habchi 96 min —
lovepreet Singh 04:05 09:33 (1:03) Sara Habchi 93 min 6/24
Saurav Acharya 18:43 20:14 (0:44) Riya Kathuria 91 min voicemail
Harsh Tapase 18:18 19:44 (12:34) Riya Kathuria 85 min 20/26
Nasrin 19:12 20:36 (0:13) Riya Kathuria 84 min voicemail
Lavin Kumar 19:14 20:37 (0:43) Riya Kathuria 83 min voicemail
Akin 01:57 09:21 (9:22) Sara Habchi 81 min 22/26
Darpan Shah 00:53 09:19 (0:04) Sara Habchi 79 min —
ਜਸ਼ਨ ਤੇਜੇ 00:17 09:17 (0:04) Sara Habchi 78 min —
Arpan Goyal 15:26 18:09 (16:00) Riya Kathuria 70 min 8/26
Raghav Sharma 15:40 18:06 (1:08) Riya Kathuria 67 min 7/26
Rudy 16:38 18:04 (0:46) Riya Kathuria 64 min voicemail
Prajwal Dahal 17:04 18:01 (0:44) Riya Kathuria 57 min voicemail
Hermes Koffi 11:23 12:20 (1:32) Sara Habchi 56 min 7/23
koshish aryal 17:25 17:46 (9:50) Riya Kathuria 22 min 21/26
Sahaj Solanki 17:38 17:43 (0:04) Riya Kathuria 5 min —
Vansh Vansh 00:11 09:16 (0:49) Riya Kathuria off-shift voicemail

Booked consultations 3 today

ClientSourceBooked by Lead createdBooked at
Zahin Zarif Khondoker Web-Organic Reine Francis 08 Sep 21:08 01:39
Kamal Paul Meta-Form-PGWP Riya Kathuria 09 Sep 19:54 10:59
Ting Zhou Web-Organic Riya Kathuria 14 Sep 17:26 17:33

SMS 209 sent · 19 received · 79 contacts

Reply rate
12.7%
10 of 79 conversations
Median reply
43 min
client's first answer
CallerSentReceived ContactsStartedRepliedReply
Sara Habchi 39 10 12 3 1 33.3%
Reine Francis 157 9 75 75 9 12.0%
Riya Kathuria 13 0 6 1 0 0.0%
Jonathan Gutman 0 0 0 0 0 0.0%

Waiting for a reply 4 conversations where the client wrote last

Bhavik Bhavik 07:15 · Sara Habchi 1004 min
9 is good
Hermes Koffi 11:56 · Sara Habchi 723 min
Thanks for your answer
Stephen Opoku 12:10 · Reine Francis 710 min
Okay
Sukhwinder Singh 21:23 · Reine Francis 157 min
5pm - 9pm

WhatsApp calls 26 calls · 13 out / 13 in · 23:19 talk

3 agents not reporting — WhatsApp calls from Reine, Riya, Jonathan are missing from this report
CallerCallsOutIn ReachedTalkMatched
Sara Habchi 9 5 4 9 7:57 3/9
Reine Francis 13 6 7 7 2:20 1/7
Riya Kathuria 4 2 2 4 13:02 0/4
Jonathan Gutman 0 0 0 0 0:00 0/0
16 conversations not matched to a lead — the contact is saved in the phone book, so WhatsApp shows a name instead of a number

WhatsApp call reviews 13 of 20 conversations

Sara Habchi Kika 11:24 · 0:25 22/26

What was good

The caller conducted a thorough and professional conversation with Kika, clearly explaining the immigration pathways and payment structure. They effectively handled objections and emphasized the RCIC license, building trust. The consultation offer was clearly presented, and the call ended with a summary and next steps.

What went wrong

The caller missed asking about the lead's age and education, which are important for eligibility assessment. Also, no specific date or time for the consultation was locked, which could improve conversion. Otherwise, the call was well managed with no compliance issues.
Reine Francis +919884940088 11:40 · 0:29 0/24

What was good

The caller confirmed audio connection with the lead, ensuring they could hear each other.

What went wrong

The caller did not introduce themselves or the company, nor did they engage the lead with any questions or information. The call ended without any meaningful conversation or sales effort.
Reine Francis Sara - EverNorth 11:41 · 0:22 0/0

What was good

The call was very brief and did not develop into a conversation. No errors were made since no selling attempt was possible.

What went wrong

The call lasted only 22 seconds with just a greeting, so no engagement or information gathering occurred.
Sara Habchi Reine GLC Team Leader 11:41 · 0:20 0/0

What was good

The call was too short to evaluate any sales activity or compliance. No conversation took place.

What went wrong

The call did not progress beyond a few unintelligible words, so no engagement or selling occurred.
Sara Habchi Reine GLC Team Leader 11:42 · 0:14 0/0

What was good

The caller attempted to engage the lead by suggesting a different calling method, showing initiative to resolve the technical issue.

What went wrong

There was no actual conversation or information exchanged due to technical difficulties; no selling or qualification occurred in the 14 seconds.
Reine Francis Sara - EverNorth 11:42 · 0:13 0/0

What was good

The call was very brief and did not provide an opportunity to engage with the lead or gather any information.

What went wrong

The call ended too quickly with no meaningful communication; no introduction or questions were asked.
Sara Habchi Reine GLC Team Leader 11:53 · 2:10 0/0

What was good

The caller did not reach a lead and no conversation took place, so no sales actions were possible.

What went wrong

The call contained only the caller speaking about their own follow-up tasks with no engagement with a lead. There was no attempt to connect or interact with a potential client, resulting in no opportunity to apply the sales checklist.
Sara Habchi Reine GLC Team Leader 11:53 · 2:10 0/0

What was good

The call was not a conversation with a lead, so no selling actions were possible.

What went wrong

The call contained no interaction with a lead, only unclear or unrelated speech, so no sales process was conducted.
Reine Francis Leonid 14:03 · 0:57 0/0

What was good

The caller attempted to establish communication and confirmed the other party could hear them, showing awareness of technical issues.

What went wrong

The call was very brief and did not progress beyond checking audio; no selling or information gathering occurred, so no meaningful engagement took place.
Riya Kathuria Alex 16:12 · 1:12 7/26

What was good

The caller successfully arranged a specific follow-up meeting for tomorrow, securing a commitment from Alex to meet. The conversation was polite and confirmed the next step clearly with "tomorrow I'll see you."

What went wrong

The caller did not introduce themselves or the company, missing an important first impression. There was no attempt to gather any client information or discuss immigration goals, which are essential for a productive consultation. The call lacked any explanation of services or confirmation of contact details, leaving the interaction incomplete.
Riya Kathuria — 17:27 · 0:11 0/0

What was good

The caller reached the voicemail promptly and did not waste time attempting to engage a non-responsive party.

What went wrong

No message was left on the voicemail, missing an opportunity to leave a brief introduction or callback information.
Riya Kathuria Rian 18:31 · 11:15 24/26

What was good

The caller conducted a thorough and professional consultation, covering all key aspects such as eligibility, programs, and next steps. The caller clearly explained the consultation process and fees, and successfully scheduled a follow-up appointment for Monday, confirming contact details and summarizing the agreements.

What went wrong

The caller did not fully handle the 'I'll think about it' objection as the lead asked for time to think without further persuasion or reassurance. There was no handling of the 'I'll do it myself' objection, though it did not arise explicitly in this call.
Riya Kathuria Summer 18:46 · 0:24 21/26

What was good

The caller conducted a thorough needs assessment, asking detailed questions about Summer's status, education, and work experience. They clearly explained the services, next steps, and consultation details, including pricing and the licensed consultant's credentials, which builds trust.

What went wrong

The caller did not secure a specific appointment date or time, despite discussing availability options. Also, they missed opportunities to handle common objections like 'I'll think about it' or 'I'll do it myself' and did not summarize agreements at the call's end to confirm understanding.

Agents recording software on callers' machines

CallerLast seenStatus
Reine Francis 18:15 (731 min ago) offline
Riya Kathuria 21:01 (565 min ago) offline
Sara Habchi 05:57 (29 min ago) running
Jonathan Gutman — offline

Call reviews 99 of 32 live conversations

Sara Habchi — 09:01 · 0:14 0/0

What was good

The call was too short to evaluate any sales activity or compliance. No interaction occurred.

What went wrong

The call ended almost immediately with no engagement or attempt to connect with the lead.
Sara Habchi — 09:01 · 0:59 0/0

What was good

The caller clearly identified herself and the company in the voicemail, saying "this is Sarah from Evernorth."

What went wrong

This call was a voicemail with no live conversation from the lead. The caller did not get a chance to engage or gather any information from the lead.
Sara Habchi Ritik 09:11 · 0:21 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and mentioning the company and purpose. The message invites the lead to return the call, which is appropriate for an initial contact attempt.

What went wrong

No conversation occurred, so no opportunity to engage or qualify the lead. The caller did not leave any specific next steps or offer a consultation in the voicemail, which could improve lead engagement.
Sara Habchi — 09:16 · 0:49 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, stating, "This is Sarah from Evernorth."

What went wrong

The call went to voicemail and no message was left for the lead, missing an opportunity to engage or provide next steps.
Sara Habchi Akin 09:21 · 9:22 22/26

What was good

The caller conducted a thorough needs assessment, confirming details like immigration status and work experience, and clearly explained the relevant programs and next steps. They handled objections professionally and offered a paid consultation with clear payment details and options for in-office or online meetings.

What went wrong

The caller did not lock a specific date and time for the consultation nor summarize the agreements at the end of the call. Also, the 'I'll do it myself' objection was not addressed, though it may not have arisen explicitly in this call.
Reine Francis — 09:23 · 0:24 0/0

What was good

The caller reached the voicemail promptly and the system message was clear.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or request a callback.
Reine Francis — 09:23 · 1:09 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, stating the reason for the call and inviting the lead to respond by message or WhatsApp. This leaves a clear next step for the lead to engage when convenient.

What went wrong

The call went to voicemail, so no live interaction occurred. No opportunity to gather client information or advance the sales process happened during this call.
Reine Francis — 09:24 · 11:00 18/26

What was good

The caller introduced themselves clearly and explained the process thoroughly, including the consultation details and possible immigration pathways. They handled objections well, especially regarding the client's doubts about French language requirements and previous consultations. The caller also emphasized the RCIC license and avoided making any illegal promises.

What went wrong

The caller did not ask for the lead's name or confirm contact details, which are important for follow-up. They also missed locking a specific date and time for the consultation and did not summarize the agreements at the end. Additionally, some key personal details like age, education, and work experience were not explored, which could help tailor the advice better.
Sara Habchi Lavpreet 09:33 · 1:03 6/24

What was good

The caller introduced herself clearly and identified the company, saying, 'my name is Sarah, and I am a case manager with Ever North.' She also confirmed the lead's name, Lavpreet, and successfully scheduled a specific callback time at 1:45 p.m.

What went wrong

The caller did not gather any information about the lead's immigration status, goals, or background, nor did she explain any next steps or offer a consultation. The call was very brief and focused only on scheduling a follow-up, missing many opportunities to engage and qualify the lead.
Reine Francis Gozi Joseph 09:35 · 0:36 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond via message or WhatsApp.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a specific next step or offer to schedule a consultation.
Reine Francis — 09:36 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and requesting a callback with a preferred time.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling or qualification was possible. The message could have included a callback number for convenience.
Reine Francis Abhishek 09:40 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and referencing the lead's application. The message included a call to action, inviting the lead to respond by message or WhatsApp with a preferred time for a call.

What went wrong

Since this was a voicemail, there was no opportunity to engage in conversation or gather information. The caller did not leave any detailed information about next steps or services, which could have increased the chance of a callback.
Reine Francis Arsene 09:41 · 0:39 7/26

What was good

The caller introduced themselves clearly and confirmed the lead's name, establishing a polite and professional tone. They offered a clear next step by proposing to send a WhatsApp message for scheduling, which respects the lead's current situation.

What went wrong

The call was very brief and lacked any substantive discussion about the lead's immigration goals, status, or eligibility. No program was presented or explained, and no specific appointment was locked in. The opportunity to gather important client information was missed due to the lead being busy driving.
Reine Francis — 09:42 · 0:42 0/0

What was good

The caller left a clear and polite voicemail, identifying themselves and the company, and inviting the lead to respond at their convenience.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. The message could have included a more specific call to action or a mention of next steps to encourage a callback.
Reine Francis — 09:51 · 0:27 0/0

What was good

The caller left a brief voicemail indicating they will call back later, which is polite and clear.

What went wrong

No message was left beyond a short statement, so there is limited information for follow-up or engagement.
Reine Francis — 09:52 · 0:17 0/0

What was good

The caller left a clear and polite voicemail message for Lewis, encouraging a callback to discuss booking a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during the call itself.
Reine Francis Roshan 09:53 · 0:23 0/0

What was good

The caller left a clear, polite voicemail message for Roshan, inviting him to book a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during the call.
Reine Francis — 09:56 · 0:56 0/0

What was good

The caller left a clear voicemail message with a polite request to return the call and mentioned booking a consultation for tomorrow.

What went wrong

There was no live conversation, so no opportunity to engage or gather information from the lead.
Reine Francis Thomas 09:58 · 0:22 0/0

What was good

The caller left a clear and polite voicemail message for Thomas, inviting him to book a consultation. The message was concise and professional, making good use of the opportunity to engage the lead.

What went wrong

No live conversation occurred, so no opportunity to assess or advance the sales process. The caller could consider leaving a slightly more detailed message to encourage a callback.
Reine Francis — 09:59 · 1:31 5/24

What was good

The caller maintained polite communication and confirmed the client's email address clearly, saying "It's ccppsnn at gmail.com." They also offered to resend the documents and send the email by SMS to ensure the client received the information.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the client's name or any immigration details. There was no discussion of the client's goals or eligibility, and no specific consultation date was locked despite mentioning booking for Wednesday. The call was mostly about resending documents rather than progressing the sales process.
Sara Habchi Major 10:01 · 4:55 17/26

What was good

The caller introduced herself clearly and engaged the lead in a detailed discussion about their immigration status and goals, confirming key information such as education and work experience. She assessed eligibility and presented relevant programs, showing good knowledge of the healthcare draws and CRS scoring.

What went wrong

The call ended abruptly due to connectivity issues without offering a next step or locking a follow-up appointment. The caller did not confirm contact details or summarize the call, and did not mention the RCIC license or past successful cases, missing opportunities to build trust and secure the lead further.
Reine Francis — 10:03 · 0:22 0/0

What was good

The caller left a polite and clear voicemail message inviting the lead to get back about booking a consultation for Thursday. The message was concise and respectful.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead was taken. No personal introduction or information gathering happened.
Reine Francis — 10:04 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message inviting the lead to book a conversation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during the call.
Reine Francis — 10:05 · 0:32 0/0

What was good

The caller left a voicemail message indicating readiness to book a consultation, which is proactive.

What went wrong

No human answered the call, so no opportunity to engage or gather information from the lead.
Sara Habchi Jacob 10:07 · 3:42 18/26

What was good

The caller effectively discussed the lead's occupation and eligibility, explaining multiple immigration pathways clearly and handling objections well. They confirmed contact details and summarized the next steps, including the paid consultation offer.

What went wrong

The caller did not introduce themselves or the company, which is important for professionalism and trust. They also missed asking basic qualifying questions like age, education, and current immigration status, which are key for a thorough assessment. No specific appointment date or time was locked despite discussing follow-up.
Reine Francis Ritchie 10:07 · 0:26 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and reminding them about the consultation booking and email follow-up.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief and did not provide additional value or information about the services.
Reine Francis — 10:08 · 0:24 0/0

What was good

The caller left a clear and polite voicemail message inviting the lead to book a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead beyond leaving a message.
Reine Francis — 10:09 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or leave contact information.
Reine Francis — 10:11 · 0:24 0/0

What was good

The caller reached the voicemail promptly and did not waste time. The message clearly indicated the customer's voicemail was not initialized.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or leave a callback request.
Sara Habchi Shariful 10:14 · 4:27 11/26

What was good

The caller introduced herself clearly and confirmed the lead's identity and current immigration status, asking relevant questions such as "What is your current status in Canada?" and confirming details about education and work experience. The conversation was polite and professional throughout.

What went wrong

The caller did not assess eligibility or present any program options, nor did she explain next steps or offer a paid consultation. Important details like age, contact confirmation, and summary of agreements were missing, which are needed to progress the lead effectively.
Reine Francis Kelsey 10:14 · 0:29 2/6

What was good

The caller left a clear voicemail message offering a consultation, mentioning the lead's name 'Kelsey' and the consultation timing 'for tomorrow.'

What went wrong

The caller did not lock a specific date and time or confirm contact details, and no summary was provided. The message was brief and could have included more details to encourage a callback.
Reine Francis Rehman 10:16 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and identifying themselves and the company.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a clear call to action or next step beyond asking to be contacted.
Reine Francis — 10:18 · 0:24 0/0

What was good

The caller left a clear and polite voicemail message inviting the lead to respond if interested.

What went wrong

No live conversation occurred, so no selling or qualification could take place.
Sara Habchi Sherry Full 10:19 · 6:05 24/26

What was good

The caller conducted a thorough and professional conversation, confirming key details such as the client's name, immigration status, and goals. They clearly explained the eligibility, programs, and next steps, including payment and booking options, providing a comprehensive overview.

What went wrong

The caller did not address any objections like 'I'll think about it' or 'I'll do it myself,' missing an opportunity to handle potential hesitations. Otherwise, the call was well managed with no illegal promises or misleading information.
Reine Francis Augustine 10:20 · 0:28 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and stating the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief and did not offer a next step or detailed information.
Reine Francis — 10:21 · 1:11 6/26

What was good

The caller handled objections well, responding calmly to the lead's hesitation and decision not to book the consultation. They respected the lead's choice and offered to follow up without pressure, maintaining professionalism.

What went wrong

The caller did not introduce themselves or the company, nor did they ask any qualifying questions about the lead's situation or goals. There was no attempt to confirm contact details or lock in a consultation date, missing opportunities to engage the lead further.
Reine Francis — 10:23 · 0:29 0/0

What was good

The caller left a clear and polite voicemail message, reminding the lead about the consultation and inviting them to respond if interested.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included a callback number for easier response.
Reine Francis — 10:25 · 0:25 0/0

What was good

The voicemail greeting was clear and polite, inviting the caller to leave their name and number for a callback.

What went wrong

No message was left by the caller, so there was no opportunity to engage or progress the lead.
Reine Francis — 10:26 · 0:17 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.
Sara Habchi Atul 10:27 · 0:44 0/0

What was good

The caller clearly identified themselves and the company, mentioning the lead's name and reason for the call, which is good for personalization.

What went wrong

This call was a voicemail with no live conversation, so no opportunity to engage or qualify the lead. The caller did not leave a message beyond the greeting, missing a chance to encourage a callback or provide more information.
Reine Francis — 10:27 · 0:24 0/0

What was good

The caller left a clear voicemail message asking the lead to get back to book a consultation.

What went wrong

There was no opportunity to engage the lead in conversation or gather any information, as the call went to voicemail.
Reine Francis — 10:29 · 0:23 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or leave contact information.
Sara Habchi — 10:30 · 0:53 0/0

What was good

The caller clearly identified herself and the company, stating, "My name is Sarah, and I am a case manager with Evernorth."

What went wrong

This call was a voicemail with no live conversation, so no opportunity to engage or qualify the lead. No message was left after the greeting, missing a chance to encourage a callback.
Reine Francis Pramod Karki 10:30 · 0:32 0/0

What was good

The caller clearly identified themselves and the company, and left a polite, concise message referencing the lead's prior application and discussion about booking a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not provide any new information or urgency to encourage a callback.
Sara Habchi — 10:35 · 0:52 0/0

What was good

The caller clearly identified herself and the company in the voicemail greeting, saying, "My name is Sarah, and I'm a case manager with Evernorth." This is a professional and clear introduction for a voicemail message.

What went wrong

The call ended in voicemail without reaching the lead, so no opportunity to engage or qualify the lead occurred. No message was left after the greeting, missing a chance to prompt a callback or provide further instructions.
Reine Francis — 10:36 · 0:26 0/0

What was good

The caller reached the voicemail promptly and identified the lead by name in the greeting.

What went wrong

No message was left, so no opportunity to engage or leave information was utilized.
Reine Francis — 10:37 · 1:57 7/25

What was good

The caller was empathetic and handled the financial objection well, agreeing to follow up in two weeks. They successfully secured a commitment to keep the file open and a follow-up date, showing persistence and care for the lead's situation.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the lead's name or gather any immigration details. There was no summary or confirmation of contact details, missing opportunities to build rapport and clarify next steps.
Sara Habchi — 10:37 · 0:53 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, saying, "My name is Sarah, and I am a case manager with Evernorth." This is a professional and clear introduction that sets the right tone for the call.

What went wrong

This call was a voicemail with no live conversation, so there was no opportunity to engage the lead or gather any information. The caller did not leave a detailed message or call to action, which could have improved the chance of a callback.
Reine Francis — 10:40 · 0:24 0/0

What was good

The call reached a voicemail that was not initialized, so no conversation was possible. The caller correctly did not attempt to sell or push further without a live person.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead later.
Sara Habchi — 10:43 · 0:55 0/0

What was good

The caller clearly identified herself and the company, and mentioned the reason for the call, which is good for a voicemail message. The message was concise and professional, indicating the lead had submitted a form and the caller was following up on their interest in PR services.

What went wrong

The call ended as a voicemail with no opportunity to engage the lead in conversation or gather information. No message was left after the tone, missing a chance to provide more details or encourage a callback.
Sara Habchi Dinesh 10:49 · 1:14 6/26

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific callback time, saying 'The call will be scheduled for tomorrow at 12:30.'

What went wrong

The caller missed multiple opportunities to gather important information such as the lead's immigration status, goals, and eligibility, which are crucial for tailoring the service. There was no offer of a paid consultation or explanation of next steps, limiting the call's effectiveness in advancing the sale.
Sara Habchi Jose 10:52 · 1:17 6/26

What was good

The caller introduced herself clearly and confirmed the lead's name early on, establishing a polite and professional tone. She acknowledged the lead's interest in PR and was flexible in scheduling a follow-up call, showing respect for the lead's availability.

What went wrong

The call lacked any substantive qualification or discussion about the lead's background or goals beyond a brief mention of PR interest. No next steps were firmly scheduled, and no consultation was offered or explained. The caller missed opportunities to gather essential information and to advance the sales process beyond transferring the lead to another manager.
Reine Francis — 10:55 · 1:09 0/0

What was good

The caller left a clear voicemail message stating the purpose: "if you're still interested in booking a consultation for the permanent residence application."

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was cut off and did not confirm a callback or next steps.
Reine Francis — 10:56 · 1:04 0/0

What was good

The caller left a clear voicemail message explaining the situation and asking for a response.

What went wrong

The voicemail ended with an unprofessional remark, "No need to hang up in my face," which could harm the company's reputation.
Sara Habchi — 10:59 · 0:21 0/0

What was good

The caller attempted to engage the lead by asking, "Kika, can you hear me?" showing an effort to establish communication.

What went wrong

The call was extremely short with no actual conversation or information exchanged. The caller did not introduce themselves or the company, nor did they gather any information or offer next steps.
Reine Francis — 11:00 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to proceed further.

What went wrong

No message was left, so no opportunity to engage or leave information for the lead.
Reine Francis — 11:00 · 0:26 0/0

What was good

The caller left a clear and polite voicemail message inviting the lead to get back about booking a consultation. This is a good practice to maintain contact.

What went wrong

There was no opportunity to engage the lead in conversation or gather information, but since it was a voicemail, no fault lies with the caller.
Sara Habchi — 11:04 · 0:11 0/0

What was good

The caller reached a voicemail service promptly and did not waste time trying to engage further.

What went wrong

No message was left on the voicemail, so no opportunity to leave a callback request or brief introduction was taken.
Reine Francis — 11:05 · 0:27 0/0

What was good

The caller left a polite voicemail message inviting the lead to book a consultation, which is appropriate for a missed call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead was missed.
Sara Habchi Ashmeets 11:06 · 3:02 10/26

What was good

The caller introduced herself clearly and confirmed the lead's name early on, establishing a personal connection. She gathered detailed information about the lead's current immigration status, age, education, and work experience, showing good engagement with the lead's background.

What went wrong

The caller missed several key sales steps, such as asking about citizenship, English/French proficiency, and presenting a suitable program or explaining next steps. There was no attempt to handle objections or lock in a consultation appointment, and no summary or confirmation of contact details was made. The call ended abruptly without progressing toward closing.
Reine Francis — 11:07 · 0:28 0/0

What was good

The caller left a clear voicemail message inviting the lead to get back if interested in booking a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.
Reine Francis Ashwaj 11:08 · 1:25 8/24

What was good

The caller successfully secured a consultation appointment for Monday at 1 p.m. and confirmed the lead's preferred contact method via WhatsApp, ensuring follow-up details would be sent. The lead's name Ashwaj was confirmed, which helps personalize the interaction.

What went wrong

The caller did not introduce themselves or the company, which is important for professionalism and trust. There was no attempt to gather any immigration-related information or discuss the lead's goals, missing an opportunity to qualify the lead further. Also, the call ended without summarizing the agreements made, which could lead to confusion.
Sara Habchi Ashmit 11:09 · 7:27 20/26

What was good

The caller engaged well with Ashmit, confirming key details like language scores and work experience, and clearly explained the evaluation process and program options. They also appropriately offered a paid consultation and tried to schedule a specific appointment time, showing good sales technique.

What went wrong

The caller missed asking about citizenship, country of residence, age, and education, which are important for a full eligibility assessment. They also did not handle any objections since none were raised, but could have probed more on these points to better qualify the lead.
Reine Francis — 11:11 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and stating the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a callback number or email for easier response.
Reine Francis — 11:12 · 0:38 0/0

What was good

The caller left a clear and polite voicemail message inviting the lead to return the call about booking a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.
Reine Francis — 11:13 · 0:32 0/0

What was good

The caller left a clear and polite voicemail message identifying themselves and the company, which is appropriate for an unanswered call.

What went wrong

No message was left beyond a brief request for a callback; adding a bit more detail about next steps or value might improve callback rates.
Sara Habchi — 11:19 · 0:15 0/0

What was good

The caller correctly reached voicemail and did not attempt to engage further.

What went wrong

No message was left, so no opportunity to engage or leave information was taken.
Reine Francis — 12:18 · 0:23 0/0

What was good

The caller left a clear voicemail message identifying themselves and encouraging the lead to call back, which is appropriate for a missed connection.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead was missed. The message was brief but did not include the company name, which would improve professionalism.
Sara Habchi Hermes 12:20 · 1:32 7/23

What was good

The caller introduced herself and the company clearly, saying, 'this is Sarah from Evernorth.' She engaged the lead by confirming availability and asking about the current immigration status, which the lead answered in detail.

What went wrong

The caller missed many key qualification questions such as age, education, language proficiency, and work experience. There was no discussion of eligibility, program options, or next steps like a paid consultation. The call ended abruptly without confirming contact details or summarizing agreements.
Reine Francis — 12:21 · 1:52 4/26

What was good

The caller introduced himself clearly and handled the client's hesitation about payment well, offering to check on a discount and showing willingness to assist. The conversation was polite and maintained engagement despite the client not being ready to proceed immediately.

What went wrong

The caller did not ask for the client's name or any qualifying information such as immigration status, goals, or background details, missing an opportunity to assess eligibility or present appropriate programs. No next steps were offered or locked in, and contact details were not confirmed, which weakens the chance of progressing the lead effectively.
Sara Habchi Hermes 12:22 · 10:20 24/26

What was good

The caller conducted a thorough and professional conversation, confirming key details such as Hermes' education, work experience, and language proficiency. They clearly explained the eligibility criteria and presented suitable immigration pathways, including the Express Entry Francophone program and trades opportunities. The caller also effectively outlined the consultation process, fees, and payment steps, securing a commitment to proceed with booking.

What went wrong

The caller did not handle any objections such as 'I'll think about it' or 'I'll do it myself,' which could have been opportunities to further engage the lead. Otherwise, the call was well managed with no illegal promises or misleading information.
Reine Francis Franca 12:34 · 2:10 6/25

What was good

The caller managed to maintain a polite and understanding tone, addressing Franca by name and clarifying the discount offer clearly. They also handled the 'I'll think about it' objection well and confirmed a follow-up plan.

What went wrong

The caller did not introduce themselves or the company, nor did they gather any key client information such as citizenship, immigration status, or goals. No program details, timelines, or RCIC credentials were shared, and no specific appointment was locked or contact details confirmed. The call lacked a proper summary of agreements at the end.
Reine Francis — 12:39 · 0:59 0/0

What was good

The caller left a clear and polite voicemail message with their name and company, encouraging the lead to respond if interested.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included a specific call to action or contact details to improve response chances.
Reine Francis — 12:41 · 0:23 0/0

What was good

The call was correctly identified as voicemail with no human response. The caller did not waste time and ended promptly.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide contact information.
Sara Habchi Ria 12:41 · 0:43 0/0

What was good

The caller clearly identified themselves and the company, and left a polite message for Ria to follow up after her consultation. The tone was professional and courteous.

What went wrong

There was no opportunity to engage in a conversation or gather information since the call went to voicemail. No next steps or contact details were confirmed due to the nature of the call.
Sara Habchi — 12:43 · 0:10 0/0

What was good

The call was correctly identified as voicemail with no live person on the line.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.
Sara Habchi — 12:46 · 0:10 0/0

What was good

The caller reached the voicemail promptly without unnecessary delay.

What went wrong

No message was left, so the opportunity to engage the lead was missed.
Sara Habchi — 12:50 · 0:12 0/0

What was good

The caller correctly identified that the call reached a voicemail and did not attempt to force a conversation.

What went wrong

No message was left, missing an opportunity to engage the lead or provide a callback number.
Sara Habchi — 12:56 · 0:11 0/0

What was good

The call reached voicemail quickly, avoiding wasted time on a dead end.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.
Sara Habchi Suman 13:06 · 0:58 4/12

What was good

The caller correctly introduced herself and the company, and confirmed the lead's name early in the call. She was polite and clear in her communication, ensuring the lead understood the status of their file.

What went wrong

The call lacked any discussion of the lead's immigration goals, status, or eligibility, and no next steps or consultations were offered. The caller did not attempt to handle objections or confirm contact details, missing opportunities to engage the lead further.
Sara Habchi Muhammad 13:27 · 0:49 6/24

What was good

The caller introduced herself and the company clearly, saying 'This is Sarah from Evernorth.' She also confirmed the lead's name and successfully rescheduled the call for a specific time, locking in 'tomorrow 10 to 11 a.m.'

What went wrong

The caller did not gather any immigration-related information such as citizenship, status, goals, or eligibility, nor did she present any program details or offer a paid consultation. There was no confirmation of contact details or summary of agreements, missing key opportunities to engage the lead further.
Sara Habchi Lovepreet 13:37 · 8:08 24/24

What was good

The caller conducted a thorough and professional consultation, confirming key details such as "You are 35 years old" and explaining the PR pathways clearly. They effectively presented options including employer connections and French language training, and offered a clear next step with a paid consultation. The caller also maintained compliance by avoiding any guaranteed promises.

What went wrong

There were no significant issues in this call. The caller could have probed more for objections like 'I'll think about it' or 'I'll do it myself' to better handle potential hesitations, but overall the call was well managed and informative.
Riya Kathuria — 17:46 · 9:50 21/26

What was good

The caller clearly introduced themselves and the company, and thoroughly gathered relevant client information including work permit status, age, education, language proficiency, and work experience. They explained the PR pathways, steps, timelines, and the consultation process well, including mentioning the RCIC license and CEO review. The caller handled the 'I'll think about it' objection professionally and offered a paid consultation as a next step, confirming contact details and summarizing agreements at the end.

What went wrong

The caller did not ask for the client's name or confirm citizenship/country of residence, which are important for a full assessment. They also did not lock in a specific date and time for the consultation, missing an opportunity to secure the next step firmly. Additionally, the 'I'll do it myself' objection was not addressed, though it may not have come up explicitly in this call.
Riya Kathuria — 18:01 · 0:44 0/0

What was good

The caller identified themselves and the company clearly in the voicemail greeting, saying "Hi, this is Ria from Evernorth Immigration."

What went wrong

The call went to voicemail and no message was left, so there was no opportunity to engage the lead or advance the sales process.
Riya Kathuria — 18:04 · 0:46 0/0

What was good

The caller clearly identified themselves and the company at the start, saying "Hi, this is Ria from Evernorth Immigration."

What went wrong

The call went to voicemail and no message was left, so no opportunity to engage or advance the lead was taken.
Riya Kathuria Raghav 18:06 · 1:08 7/26

What was good

The caller introduced herself and the company clearly and confirmed the lead's name. She also arranged a follow-up via WhatsApp, which is a good way to continue the conversation given the poor call quality.

What went wrong

The call was very short and lacked any substantive discussion about the lead's immigration goals, status, or eligibility. The caller did not attempt to gather any key information or explain next steps beyond promising a WhatsApp message. There was no effort to lock a specific appointment or summarize the call.
Riya Kathuria Alpana 18:09 · 16:00 8/26

What was good

The caller introduced herself and the company clearly and engaged the lead by asking about her work permit and explaining the PR program. The lead's name was confirmed early, and the caller switched to Hindi for comfort, showing adaptability.

What went wrong

The caller repeated the same information multiple times without progressing the conversation or gathering more details like age, education, or language proficiency. There was no assessment of eligibility points, no explanation of steps or timelines, no mention of RCIC license, and no attempt to book a consultation or confirm contact details. The call lacked depth and did not move towards closing or next steps.
Riya Kathuria — 18:44 · 0:47 0/0

What was good

The caller clearly identified the company name, Evernote Immigration, in the voicemail greeting, which is helpful for the lead to recognize the call source.

What went wrong

The call went to voicemail and no message was left, so no opportunity to engage or gather lead information was taken. Leaving a brief message could improve contact rates.
Riya Kathuria Vedan 19:16 · 0:32 6/26

What was good

The caller introduced themselves and the company clearly and confirmed the lead's name. They successfully scheduled a callback time, securing a commitment for 8 o'clock.

What went wrong

The caller did not gather any qualifying information such as citizenship, immigration status, or goals, and did not attempt to present any program or next steps beyond scheduling a callback. There was no effort to confirm contact details or summarize the call, missing opportunities to advance the sale.
Riya Kathuria — 19:18 · 1:00 3/26

What was good

The caller introduced herself and the company clearly twice, establishing the purpose of the call. The caller was polite and agreed to call back at a convenient time, showing respect for the lead's availability.

What went wrong

The caller did not gather any information about the lead's profile or goals, missing the opportunity to assess eligibility or present relevant programs. No next steps or consultation offers were made, and no contact details or appointment were confirmed, resulting in a very brief and unproductive call.
Riya Kathuria — 19:19 · 8:06 23/26

What was good

The caller introduced herself and the company clearly, and thoroughly gathered the lead's information including age, education, and work status. She explained the PR pathways and consultation process well, mentioning the licensed consultant and the consultation fee, and handled the lead's questions professionally.

What went wrong

The caller did not lock a specific date and time for the consultation despite discussing next steps. Also, the 'I'll do it myself' objection was not addressed, though it may not have arisen. Otherwise, the call was well managed with no illegal promises made.
Riya Kathuria Harsh 19:44 · 12:34 20/26

What was good

The caller introduced themselves clearly and gathered comprehensive information about the lead's profile, including education, work experience, and immigration status. They explained the services, next steps, and fees transparently, mentioning the RCIC license and consultation details.

What went wrong

The caller did not handle common objections like 'I'll think about it' or 'I'll do it myself,' nor did they confirm contact details or lock in a specific appointment time. The call ended without summarizing agreements, which could improve clarity and commitment.
Riya Kathuria — 20:01 · 0:45 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. The greeting was polite and professional.

What went wrong

No message was left, so the lead was not engaged or informed about next steps. Leaving a brief message could improve lead capture.
Riya Kathuria — 20:06 · 0:22 0/0

What was good

The caller attempted to reach the lead but there was no response or speech from the other end.

What went wrong

The caller did not engage anyone; the call ended with silence and no interaction.
Riya Kathuria — 20:14 · 0:44 0/0

What was good

The caller reached the voicemail promptly and identified the company as Evernote, which is clear and professional.

What went wrong

No message was left after the voicemail greeting, missing an opportunity to engage the lead or provide a callback number.
Riya Kathuria Rudi 20:17 · 11:45 21/26

What was good

The caller clearly introduced themselves and the company, and gathered detailed information about Rudi's immigration status, education, and work experience. They thoroughly explained the PR pathways, consultation process, and fees, and mentioned the RCIC license to build trust.

What went wrong

The caller did not handle common objections like 'I'll think about it' or 'I'll do it myself,' nor did they lock in a specific date and time for the consultation. Also, the call ended without a clear summary of agreements or next steps confirmed.
Riya Kathuria — 20:33 · 0:42 0/0

What was good

The caller correctly identified that the lead was unavailable and left a voicemail prompt.

What went wrong

No message was left after the voicemail prompt, missing an opportunity to engage the lead.
Riya Kathuria — 20:36 · 0:13 0/0

What was good

The caller correctly identified that the call reached voicemail and did not attempt to force a conversation.

What went wrong

No message was left, so the opportunity to engage the lead was missed.
Riya Kathuria — 20:37 · 0:43 0/0

What was good

The caller identified themselves and the company clearly as "Rhea from Evernorth Immigration."

What went wrong

The call went to voicemail and no message was left, so no opportunity to engage the lead or advance the sales process was taken.
data check · 10 calls not matched to a lead · 36 leads unassigned · reached counts every answered call, voicemail included