EverNorth — Daily Callers Report

Thursday, 10 September 2026

built 11 Sep 2026, 06:11 · America/Toronto
archive
Calls
64
57 out / 7 in
Leads
62
new today
Reached
22
57 answered − 21 vm, 14 short
Qualified
5
good status
Booked
5
moved to 1.4
Messages
226
SMS
Follow-up
28
6 reached, 14 vm, 6 short, 2 missed
Lead→Booked
8.1%
daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123
Sara
Zafar Gaybullaev
09:060:06
outgoing too short
Steven M
09:186:51
outgoing answered
checklist17/26
2894661244
09:259:28
incoming answered
Steven M
09:250:10
outgoing voicemail
Ayoob Ayoob
09:430:03
outgoing too short
Abiral Pathak
10:091:08
outgoing answered
checklist6/24
Suraj De
11:308:14
outgoing answered
checklist22/24
Hrutvik Dhaigude
11:400:04
outgoing too short
Christian G Doekpar
11:420:05
outgoing too short
Uriel Jimenez
12:470:09
outgoing too short
+15197816825
13:000:05
outgoing too short
Reine
Mabel Alli
09:550:24
outgoing voicemail
Noah Rajeev
09:570:47
outgoing voicemail
Muhammad Ali
09:591:30
outgoing answered
checklist7/26
Luis Carlos Bermudez
10:040:36
outgoing voicemail
Rahul Singh
10:080:31
outgoing voicemail
Rahul Singh
10:090:00
outgoing no answer
Evans Brenya
10:110:45
outgoing voicemail
Lovepreet Singh
10:130:30
outgoing voicemail
Augustine Appiah Bamfo
10:140:35
outgoing answered
checklist4/26
Anuraag Trehan
10:157:21
outgoing answered
checklist19/26
GurPal SiNgh
10:266:27
outgoing answered
checklist11/26
Victor Orebanjo
11:271:15
outgoing voicemail
Solomon Koomson
11:291:06
outgoing voicemail
Youssef Abdou
11:310:41
outgoing voicemail
+12269391309
11:330:24
outgoing voicemail
+14376621675
11:340:24
outgoing voicemail
Sukhwinder Singh Deol
11:395:17
outgoing voicemail
+19029793228
11:471:14
outgoing answered
checklist5/26
+13658892602
11:490:23
outgoing voicemail
Ms. Gullard
11:500:27
outgoing voicemail
Keerthik Somidi
12:440:35
outgoing answered
checklist4/26
Erick Henriquez
12:450:21
outgoing voicemail
Sukhwinder Singh Deol
12:460:00
incoming no answer
Erick Henriquez
12:5011:45
incoming answered
2892990235
16:080:00
incoming no answer
Riya
Dharmpreet Singj
15:450:00
incoming no answer
Dharmpreet Singj
15:460:00
incoming no answer
+14378860991
17:080:00
outgoing no answer
Joshua Bolt
17:180:59
outgoing answered
checklist4/26
Alpesh S Patel
17:220:20
outgoing voicemail
Alpesh S Patel
17:310:12
outgoing voicemail
Alpesh S Patel
17:320:32
outgoing voicemail
𝘿𝙄𝙑𝙔ꕔ𝙉𝙎𝙃
17:520:50
outgoing voicemail
Kamal Paul
18:2023:53
outgoing answered
Bibin George
19:220:08
outgoing too short
Nelson Rajbhandari
19:300:40
outgoing answered
checklist7/24
Patricio Negrete Ricci
19:320:04
outgoing too short
Jamesh Bhandari
19:440:44
outgoing answered
checklist5/26
Alfredo Kylle III Navarro
19:500:06
outgoing too short
Dharmpreet Singj
19:530:07
outgoing too short
Fousseyni SYLLA
19:560:06
outgoing too short
Natalia
19:570:05
outgoing too short
Youssef
19:580:14
outgoing voicemail
Mohammed
19:591:02
outgoing answered
checklist4/26
Mohammed
20:010:08
outgoing too short
Chigozin
20:022:50
outgoing answered
checklist11/26
Victor
20:062:57
outgoing answered
checklist17/24
+14167997720
20:0923:49
outgoing answered
Dharmpreet Singj
20:320:00
incoming no answer
Alpesh S Patel
20:340:06
outgoing too short
Dharmpreet Singj
20:344:25
outgoing answered
checklist17/26
Dharmpreet Singj
20:397:56
outgoing answered
checklist13/26
Jai Kumar
20:486:19
outgoing answered
checklist21/26
Jonathan
no calls

Leads by source 62 total

Second Job Tunisia
17
Meta-Form-PGWP
12
Second Job Morocco
12
Landing-PGWP
8
Reception-Calls
5
Second-Job
4
Web-Organic
2
SMM-Organic
1
Secon Job Overseas
1

Speed to lead working minutes · 17 of 62 leads called

Fastest
46 min
Sara Habchi 08:00–14:00
Slowest
356 min
Riya Kathuria 08:00–21:00
median 131 min · 45 leads never called · 3 unassigned, counted on 08:00–21:00

Conversion by caller

CallerLeadsCallsReached ReachQualifiedBookedBook
Sara Habchi 4 11 4 36.4% 0 2 50.0%
Reine Francis 4 25 7 28.0% 3 1 25.0%
Riya Kathuria 7 28 11 39.3% 2 2 28.6%
Jonathan Gutman 0 0 0 0.0% 0 0 0.0%

Daily funnel

Leads
62
Contacted
69
Qualified
5
Consultations
5

Reach peaks when they pick up · last 14 days

20:00–21:00 best connect
11/18
61.1%
16:00–18:00
17/30
56.7%
12:00–14:00
19/42
45.2%
18:00–20:00
14/45
31.1%
08:00–10:00
32/135
23.7%
10:00–12:00
49/212
23.1%
14:00–16:00 worst
1/10
10.0%
average 29.1% over 492 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked
1
Not qualified / lost
3
Qualified
5
In progress (contacted)
13
New / no activity
40

Caller activity

CallerCallsTalkSpan FirstLastNotes
Sara Habchi 11 25:41 3:53:54 09:06 13:00 100
Reine Francis 25 29:27 6:13:37 09:55 16:08 160
Riya Kathuria 28 1:15:34 5:02:59 15:45 20:48 18
Jonathan Gutman 0 0:00 — — — 1

Leads and first call 45 never called · sorted by delay

LeadCreatedFirst call CallerDelayScore
Tasnim Ghanmi 03:13 — — no call —
wifak chouchane 03:20 — — no call —
Jay Agba 03:22 — Constantine no call —
Ayoub Sahnouni 03:24 — Constantine no call —
Ayoub Sahnouni 03:25 — — no call —
Ayoub Sahnouni 03:25 — — no call —
Ayoub Sahnouni 03:25 — — no call —
jihen berjab 03:41 — — no call —
Manal Fellir 04:44 — — no call —
MOHAMED KARIM TOUZANI 05:28 — Constantine no call —
Kawtar Bidarine 05:40 — — no call —
Kawtar Bidarine 05:40 — — no call —
Nesrine Turki 06:19 — — no call —
Arwa Mili 06:24 — — no call —
John 07:05 — Sara Habchi no call —
ASSIYA BELKHEIRI 07:09 — — no call —
Hedil Jlassi 07:14 — — no call —
Mohamed Aziz Bannour 07:35 — — no call —
Safa Bargaoui 07:47 — — no call —
Hicham Chatre 08:50 — — no call —
Fedi Tekaya 09:16 — — no call —
Marwa Abicha 09:47 — Constantine no call —
balsem benhamed 10:16 — Constantine no call —
Bilel Mnasri 10:36 — — no call —
yassine 10:56 — — no call —
Sabrine Charmi 11:52 — — no call —
Rabi Benrioui 12:10 — Constantine no call —
Noura Trabelsi 13:04 — — no call —
Ben rbiha Yassine 13:05 — — no call —
Mohammed Meftah 15:17 — Constantine no call —
Khaterchi Khawla 15:18 — — no call —
Nelson 17:27 — — no call —
Mohamed Zouabi 18:35 — Constantine no call —
Haboubi Wajih 18:35 — Constantine no call —
Mrigank Raj 19:46 — — no call —
Arvinder Singh 20:16 — — no call —
Didymus Ogunjobi 20:24 — — no call —
Neel 21:34 — — no call —
Kevin Pandya 21:46 — — no call —
Ayoub Bougharraf 22:20 — — no call —
Deepak Sha James 22:25 — — no call —
wickrama arachchi appuhamilage 22:44 — — no call —
"KHAN" 23:16 — — no call —
Ahmed Gomaa 23:45 — — no call —
Kirtan Patel 23:49 — — no call —
Fousseyni SYLLA 14:00 19:56 (0:06) — 356 min —
Dharmpreet Singj 14:00 19:53 (0:07) Riya Kathuria 173 min —
Alfredo Kylle III Navarro 12:49 19:50 (0:06) Riya Kathuria 171 min —
Chigozin 17:27 20:02 (2:50) Riya Kathuria 155 min 11/26
Youssef 17:25 19:58 (0:14) — 153 min voicemail
Natalia 17:25 19:57 (0:05) Riya Kathuria 152 min —
Mohammed 17:27 19:59 (1:02) Riya Kathuria 152 min 4/26
GurPal SiNgh 08:02 10:26 (6:27) Reine Francis 144 min 11/26
Keerthik Somidi 10:33 12:44 (0:35) Reine Francis 131 min 4/26
Abiral Pathak 06:55 10:09 (1:08) Sara Habchi 129 min 6/24
Erick Henriquez 10:38 12:45 (0:21) Reine Francis 127 min voicemail
Augustine Appiah Bamfo 08:16 10:14 (0:35) Reine Francis 118 min 4/26
Jamesh Bhandari 17:47 19:44 (0:44) Riya Kathuria 117 min 5/26
Ayoob Ayoob 02:08 09:43 (0:03) Sara Habchi 104 min —
Steven M 00:44 09:18 (6:51) — 78 min 17/26
Jai Kumar 19:46 20:48 (6:19) Riya Kathuria 62 min 21/26
Uriel Jimenez 12:01 12:47 (0:09) Sara Habchi 46 min —

Booked consultations 5 today

ClientSourceBooked by Lead createdBooked at
Steven M Meta-Form-PGWP Sara Habchi 10 Sep 00:44 10:31
Anuraag Trehan Landing-PGWP Reine Francis 09 Sep 20:50 11:24
Dan Carlos Landing-PGWP Sara Habchi 03 May 02:42 15:16
Pawanjot Singh Landing-PGWP Riya Kathuria 24 Aug 12:08 17:00
Victor Okoye Landing-PGWP Riya Kathuria 10 Sep 17:34 21:44

SMS 208 sent · 18 received · 63 contacts

Reply rate
19.7%
12 of 61 conversations
Median reply
10 min
client's first answer
CallerSentReceived ContactsStartedRepliedReply
Sara Habchi 17 4 6 1 0 0.0%
Reine Francis 183 10 60 59 11 18.6%
Riya Kathuria 8 4 4 1 1 100.0%
Jonathan Gutman 0 0 0 0 0 0.0%

Waiting for a reply 10 conversations where the client wrote last

Manik Samra1 00:20 · Reine Francis 1419 min
Not interested
Mario trelles crisanto 09:07 · Sara Habchi 893 min
Close it
Sreekanth Maya 09:26 · Reine Francis 873 min
Not interested
Jose Alguindigue 09:32 · Reine Francis 867 min
Not interested
Karansinh Parmar 09:34 · Reine Francis 866 min
Not interested
Seng Yang Haw 10:55 · Reine Francis 785 min
Not interested
Uriel Jimenez 12:55 · Sara Habchi 665 min
Thanks
ਦਮਨਦੀਪ ਸਿੰਘ ਸਿੱਧੂ 15:43 · Reine Francis 497 min
Pls call me tommorow between 12 to 4 pm i ll keep my ring on i want to talk to you guys about this
Alpesh S Patel 17:30 · Riya Kathuria 389 min
Wrong number
Arvinder Singh 21:27 · Reine Francis 152 min
Riya

WhatsApp calls 4 calls · 2 out / 2 in · 10:15 talk

3 agents not reporting — WhatsApp calls from Reine, Riya, Jonathan are missing from this report
CallerCallsOutIn ReachedTalkMatched
Sara Habchi 0 0 0 0 0:00 0/0
Reine Francis 1 1 0 0 0:00 0/0
Riya Kathuria 3 1 2 3 10:15 0/3
Jonathan Gutman 0 0 0 0 0:00 0/0
3 conversations not matched to a lead — the contact is saved in the phone book, so WhatsApp shows a name instead of a number

WhatsApp call reviews 1 of 3 conversations

Riya Kathuria Bhavendra 16:52 · 9:51 12/26

What was good

The caller efficiently secured a consultation appointment, confirming the date and time clearly with Bhavendra and ensuring contact details were correct. They also handled the pricing question professionally, explaining the fixed fee and follow-up consultation offer.

What went wrong

The call lacked any discussion of the lead's immigration goals, status, or eligibility, missing an opportunity to engage more deeply and tailor the service. There was no mention of the RCIC licence or explanation of the process, which could build trust and confidence.

Agents recording software on callers' machines

CallerLast seenStatus
Reine Francis 17:12 (780 min ago) offline
Riya Kathuria 21:32 (520 min ago) offline
Sara Habchi 06:02 (9 min ago) running
Jonathan Gutman — offline

Call reviews 39 of 22 live conversations

Sara Habchi Steven 09:18 · 6:51 17/26

What was good

The caller introduced herself clearly and confirmed the lead's name early on, establishing a good rapport. She effectively assessed the lead's immigration status and eligibility, discussing the express entry francophone program in detail and clarifying misconceptions about work experience requirements. The caller also referenced the RCIC license, which adds credibility.

What went wrong

The caller missed opportunities to ask about the lead's age and to explain the next steps and timelines clearly. There was no offer of a paid consultation or locking in a follow-up appointment, and contact details were not confirmed. The call ended abruptly without summarizing agreements or next steps, which could reduce conversion chances.
Sara Habchi — 09:25 · 0:10 0/0

What was good

The call was correctly identified as voicemail. The caller reached the mailbox promptly without unnecessary delay.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide a callback number.
Reine Francis — 09:55 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no initialized mailbox. The system message was clear and professional.

What went wrong

No message was left, so no opportunity to engage or leave information for the lead.
Reine Francis Noah 09:57 · 0:47 0/0

What was good

The caller left a clear and polite voicemail message for Noah, explaining the reason for the delayed callback and requesting a response. The message was concise and respectful, which is appropriate for a voicemail.

What went wrong

No live conversation occurred, so no selling or qualification actions could be performed. The caller did not leave a detailed message about next steps or consultation details, which could improve callback chances.
Reine Francis Hammad 09:59 · 1:30 7/26

What was good

The caller clearly identified themselves and referenced prior WhatsApp communication, establishing context. They offered the next step by discussing booking a paid consultation and explained the process for sending documents and payment.

What went wrong

The caller did not ask for the lead's name or confirm key personal details like citizenship or immigration status. They failed to lock in a specific date and time for the consultation, only agreeing to follow up later, which weakens commitment.
Reine Francis Luis 10:04 · 0:36 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and referencing prior communication, which helps maintain engagement.

What went wrong

No live conversation occurred, so no opportunity to assess sales skills or progress the lead beyond leaving a message. The caller did not confirm a next step or lock a date, which could have been attempted if contact was made.
Reine Francis — 10:08 · 0:31 0/0

What was good

The caller reached the lead's voicemail and attempted to connect.

What went wrong

The voicemail was full, so no message could be left; no opportunity to engage the lead.
Sara Habchi Abiral 10:09 · 1:08 6/24

What was good

The caller introduced herself clearly and named the company, establishing initial rapport by asking, 'Abiral, how are you today?'. She successfully locked a specific date and time for a follow-up call, confirming, 'I will schedule a call for tomorrow at 7 a.m.'

What went wrong

The caller missed many key qualification steps, such as asking about citizenship, immigration status, goals, and eligibility. There was no presentation of services or explanation of next steps, and no offer of a paid consultation. Contact details were not confirmed, and the call ended without summarizing agreements.
Reine Francis Evans 10:11 · 0:45 0/0

What was good

The caller left a clear voicemail message for Evans, inviting a callback or message to schedule a call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead on this call.
Reine Francis — 10:13 · 0:30 0/0

What was good

The caller left a clear voicemail message identifying themselves and the company, and invited the lead to respond via WhatsApp or message to schedule a call.

What went wrong

There was no live conversation to engage the lead or gather information, so no opportunity to assess or advance the lead was taken.
Reine Francis Augustine 10:14 · 0:35 4/26

What was good

The caller introduced themselves and the company clearly and addressed the lead by name, establishing a polite and professional tone. The caller respected the lead's time by asking if it was a good time to talk and accepted the lead's request to call back shortly without pressure.

What went wrong

The call was very brief and did not progress beyond introductions and scheduling a callback. No qualifying questions or information about the lead's immigration goals were asked, and no next steps or consultations were offered. The opportunity to engage the lead further was missed.
Reine Francis Anurag 10:15 · 7:21 19/26

What was good

The caller introduced themselves clearly and confirmed the lead's current status and goals effectively. They explained the next steps and available programs in detail, and successfully booked a consultation appointment for Monday at 5:30 pm, confirming contact details as well.

What went wrong

The caller missed asking about the lead's age, education, English/French proficiency, and work experience, which are important for a thorough assessment. Also, they did not handle any objections or summarize the agreements at the end of the call, which could improve clarity and commitment.
Reine Francis Garpal 10:26 · 6:27 11/26

What was good

The caller introduced themselves clearly and confirmed the lead's name early on, establishing a good connection. They explained the consultation process and next steps thoroughly, including mentioning the RCIC license and past successes, which builds trust. The caller also avoided making any illegal promises and offered a paid consultation as the next step, providing clear information about fees and procedures.

What went wrong

The caller missed several key qualification questions such as the lead's citizenship, immigration goals, age, education, language proficiency, and work experience, which are important for assessing eligibility. They also did not lock in a specific date and time for the consultation, which could reduce conversion chances. Additionally, objections like 'I'll think about it' or 'I'll do it myself' were not addressed, missing opportunities to overcome hesitation.
Reine Francis Victor 11:27 · 1:15 0/0

What was good

The caller left a clear and polite voicemail message for Victor, identifying themselves and the purpose of the call.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was appropriate but no further action was possible in this call.
Reine Francis Solomon 11:29 · 1:06 0/0

What was good

The caller left a clear voicemail message addressing Solomon and reminding him about the previous discussion, which is helpful for follow-up.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was brief and did not include a call to action or next steps to encourage a prompt response.
Sara Habchi Suraj 11:30 · 8:14 22/24

What was good

The caller conducted a thorough and professional conversation, confirming detailed client information and clearly explaining the immigration pathways and next steps. They effectively presented the consultation offer and compliance was maintained with no illegal promises.

What went wrong

The caller did not lock a specific date and time for the consultation, which could have improved conversion by securing the lead's commitment during the call.
Reine Francis Youssef 11:31 · 0:41 0/0

What was good

The caller left a clear and polite voicemail message for Youssef, asking about his interest in proceeding or closing the file.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.
Reine Francis — 11:33 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.
Reine Francis — 11:34 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to push the call further. The message was clear and professional.

What went wrong

No message was left on the voicemail, so no opportunity to engage the lead was taken.
Reine Francis — 11:39 · 5:17 0/0

What was good

The caller left a clear voicemail message with a polite request for the lead to respond by message or WhatsApp.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during the call.
Reine Francis — 11:47 · 1:14 5/26

What was good

The caller confirmed the lead was ready to move forward and offered a next step by referencing the booked consultation. They also confirmed WhatsApp contact details for follow-up, which is helpful for ongoing communication.

What went wrong

The caller did not introduce themselves or the company clearly, nor did they ask any qualifying questions about the lead's background or goals. There was no effort to assess eligibility, present programs, or explain next steps and timelines. The call ended without locking a specific date or summarizing agreements, missing key sales opportunities.
Reine Francis — 11:49 · 0:23 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left, so no opportunity to engage or leave information for the lead.
Reine Francis Ms. Gullard 11:50 · 0:27 0/0

What was good

The caller left a clear voicemail message addressing Ms. Gullard and inviting her to move forward with her application, which is appropriate for a callback attempt.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief and did not provide additional information that might encourage a callback.
Reine Francis — 12:44 · 0:35 4/26

What was good

The caller introduced themselves and the company clearly, saying, "This is Fran, I'm the team leader at Evernorth." They also secured a way to continue communication by asking the lead to send a WhatsApp message when available.

What went wrong

The caller did not ask for the lead's name or any qualifying questions such as immigration status, goals, or eligibility. No next steps like a paid consultation or appointment were offered or confirmed, and the call ended very quickly without summarizing or advancing the sales process.
Reine Francis — 12:45 · 0:21 0/0

What was good

The caller correctly identified that the lead was unavailable and did not attempt to push the call further.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead with a brief introduction or call-back invitation.
Riya Kathuria Joshua 17:18 · 0:59 4/26

What was good

The caller introduced herself and the company clearly, saying, 'This is Riya calling from Evernorth Immigration.' She confirmed she was speaking to the lead by asking, 'Is this Joshua?'.

What went wrong

The call was very brief and did not progress beyond initial identification. The caller missed multiple opportunities to gather key information such as immigration goals, status, or to offer a next step. No consultation was proposed, and no objections were handled. The lead indicated they might have found another solution, but the caller did not attempt to explore or salvage the opportunity.
Riya Kathuria — 17:22 · 0:20 0/0

What was good

The caller clearly identified themselves and the company name at the start of the message, saying "Hi, this is Ria calling from Evernorth Immigration."

What went wrong

This call went to voicemail and no message was left beyond the introduction, so no opportunity to engage or qualify the lead was taken.
Riya Kathuria — 17:31 · 0:12 0/0

What was good

The caller reached voicemail promptly and the call was brief.

What went wrong

No message was left, so no information was provided to the lead or next steps offered.
Riya Kathuria LB 17:32 · 0:32 0/0

What was good

The caller clearly identified themselves and the company, saying "this is Ria calling from Evernorth Immigrations." They also referenced the assessment form filled online, which is relevant to the lead's enquiry.

What went wrong

This call was a voicemail with no live conversation, so no selling or qualification could take place. The caller did not leave a detailed message or next steps, which reduces the chance of a callback.
Riya Kathuria — 17:52 · 0:50 0/0

What was good

The caller identified themselves and the company name clearly in the voicemail greeting. This ensures the lead knows who called when reviewing messages.

What went wrong

The call went to voicemail and no message was left, missing an opportunity to engage the lead or provide a callback number.
Riya Kathuria Nelson 19:30 · 0:40 7/24

What was good

The caller introduced herself and the company clearly, saying, 'This is Ria calling from Evernorth Immigrations.' She also confirmed the lead's name and successfully locked a specific callback time, 'You can call me tomorrow after 4 o'clock.' The caller confirmed contact details by verifying WhatsApp availability.

What went wrong

The call was very brief and did not cover any qualifying questions such as citizenship, immigration status, or goals. No program information, eligibility assessment, or next steps were discussed, and no paid consultation was offered. The call ended without summarizing agreements or handling any objections.
Riya Kathuria — 19:44 · 0:44 5/26

What was good

The caller introduced herself and the company clearly and successfully arranged a specific callback time, saying "I'll call you tomorrow after 4."

What went wrong

The caller did not gather any information about the lead or discuss any immigration details. There was no attempt to assess eligibility, present programs, or offer a consultation, which missed an opportunity to engage the lead more effectively.
Riya Kathuria — 19:58 · 0:14 0/0

What was good

The caller reached the lead's voicemail promptly and clearly heard the greeting.

What went wrong

No message was left on the voicemail, so no information was provided or next steps offered.
Riya Kathuria Muhammad 19:59 · 1:02 4/26

What was good

The caller introduced herself and the company clearly and confirmed the lead's name, establishing initial contact effectively. The conversation was polite and acknowledged the lead's prior interaction with Omid, showing continuity in service.

What went wrong

The caller did not gather any immigration-related information or discuss the lead's goals, status, or eligibility. No next steps or consultations were offered, and the call ended abruptly without confirming details or summarizing agreements, missing key sales opportunities.
Riya Kathuria — 20:02 · 2:50 11/26

What was good

The caller introduced themselves clearly and explained the French exam requirement for work permit extension well, providing useful information about next steps. They also handled the lead's refusal to talk to a consultant politely and without pressure.

What went wrong

The caller did not ask for the lead's name or confirm any contact details, missing key rapport-building steps. They also did not assess eligibility or present specific programs, nor did they attempt to lock a follow-up appointment or summarize the call at the end.
Riya Kathuria Victor 20:06 · 2:57 17/24

What was good

The caller introduced herself clearly and confirmed the lead's identity early on, establishing a good connection. She gathered detailed information about Victor's status, education, and language proficiency, showing thoroughness in assessing eligibility. The explanation of services was clear and informative without making any illegal promises.

What went wrong

The caller did not mention the RCIC licence or past successful cases, which could build trust. No next steps like offering a paid consultation or locking a specific appointment were proposed, missing an opportunity to advance the sale. Contact details were not confirmed, and the call ended abruptly without summarizing agreements or next steps.
Riya Kathuria Harpreet 20:34 · 4:25 17/26

What was good

The caller introduced herself and the company clearly, confirming the lead's name and gathering detailed information about their status, education, and work experience. She explained the services and potential pathways thoroughly, including timelines for the French course, which shows good product knowledge and engagement.

What went wrong

The caller did not mention the RCIC licence or past successful cases, which could build trust. There was no handling of common objections like 'I'll think about it' or 'I'll do it myself.' Also, no next steps were locked in, no paid consultation was offered, and contact details were not confirmed, missing opportunities to secure the lead further.
Riya Kathuria — 20:39 · 7:56 13/26

What was good

The caller clearly explained the consultation process and fees, emphasizing the licensed consultant's role and the detailed review clients receive. They handled the lead's hesitation well, saying, "If you do have other options, I will talk to my manager," showing willingness to follow up and keep the lead engaged.

What went wrong

The caller did not ask for the lead's name or confirm key personal details like citizenship or age, which are important for tailoring advice. They also missed locking a specific appointment time, which could reduce conversion chances. The call ended without summarizing agreements or confirming next steps explicitly.
Riya Kathuria Jay 20:48 · 6:19 21/26

What was good

The caller introduced themselves clearly and gathered detailed information about Jay's profile, including age, education, language proficiency, and work experience. They explained the immigration pathways and consultation process thoroughly, mentioning the RCIC license and addressing the 'think about it' objection effectively.

What went wrong

The caller did not confirm contact details or lock in a specific appointment date and time, which are important for securing the next step. Also, there was no summary of agreements at the end of the call to reinforce the plan. The 'I'll do it myself' objection was not addressed, missing an opportunity to reassure the lead.
data check · 11 calls not matched to a lead · 1 leads without a phone number · 38 leads unassigned · reached counts every answered call, voicemail included