EverNorth — Daily Callers Report

Wednesday, 09 September 2026

built 10 Sep 2026, 06:08 · America/Toronto
archive
Calls
39
32 out / 7 in
Leads
110
new today
Reached
12
34 answered − 15 vm, 7 short
Qualified
1
good status
Booked
2
moved to 1.4
Messages
248
SMS
Follow-up
21
7 reached, 9 vm, 4 short, 1 missed
Lead→Booked
1.8%
daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123
Sara
Nicolas Uribe Arias
09:5914:17
outgoing answered
checklist20/24
Amritpal Singh
11:010:05
outgoing too short
Vishal Deshmukh
13:001:45
outgoing answered
checklist5/26
Krunal Patel
13:060:02
outgoing too short
Krunal Patel
13:062:50
incoming answered
Reine
Zahin Zarif Khondoker
09:100:50
outgoing voicemail
Akash Patel
09:110:55
outgoing answered
checklist4/26
Rahul Singh
09:130:32
outgoing voicemail
ਦਮਨਦੀਪ ਸਿੰਘ ਸਿੱਧੂ
09:140:30
outgoing voicemail
Samad Dere
09:157:39
outgoing answered
checklist23/26
ਦਮਨਦੀਪ ਸਿੰਘ ਸਿੱਧੂ
09:280:34
outgoing voicemail
Kamesh Dissanayake
09:290:32
outgoing voicemail
Tomás Ortega G.
09:310:38
outgoing voicemail
Evans Brenya
09:410:50
outgoing voicemail
Belt Norpay
09:430:59
outgoing voicemail
Deepansh Bhandari
09:461:44
outgoing answered
checklist11/26
Bhavya Jain
09:508:35
outgoing answered
checklist16/26
David Bello
10:030:32
outgoing voicemail
Dhawal Modi
10:040:33
outgoing voicemail
2892990235
10:190:00
incoming no answer
Tulsi Rajbhandari
10:550:35
outgoing voicemail
Giovanni Geraldizo
11:030:41
outgoing voicemail
𝐇𝐚𝐫𝐦𝐚𝐧
11:060:24
outgoing voicemail
Mabel Alli
11:080:24
outgoing voicemail
2892990235
11:130:00
incoming no answer
2892990235
11:140:00
incoming no answer
2892990235
11:170:00
incoming no answer
Mabel Alli
12:020:00
incoming no answer
Mabel Alli
12:050:08
incoming too short
Riya
Rohin R
10:530:07
outgoing too short
+12368776617
17:220:17
outgoing voicemail
+15484689922
17:310:08
outgoing too short
Chukwubuikem Okonkwo
17:402:17
outgoing answered
checklist8/26
+14372992715
17:471:35
outgoing answered
checklist11/26
+14376639756
18:081:42
outgoing answered
checklist3/26
+16476425570
18:260:07
outgoing too short
Bibin George
19:4113:23
outgoing answered
checklist21/26
Kamal Paul
20:000:52
outgoing answered
checklist9/26
Nelson Rajbhandari
20:110:05
outgoing too short
Jonathan
no calls

Leads by source 110 total

Second Job Tunisia
47
Second Job Morocco
41
Meta-Form-PGWP
9
Second-Job
6
Landing-PGWP
5
SMM-Organic
1
Web-Organic
1

Speed to lead working minutes · 8 of 110 leads called

Fastest
6 min
Riya Kathuria 17:00–21:00
Slowest
191 min
Riya Kathuria 17:00–21:00
524 min on the clock
median 76 min · 102 leads never called

Conversion by caller

CallerLeadsCallsReached ReachQualifiedBookedBook
Sara Habchi 1 5 3 60.0% 0 0 0.0%
Reine Francis 5 24 4 16.7% 1 1 20.0%
Riya Kathuria 4 10 5 50.0% 0 1 25.0%
Jonathan Gutman 77 0 0 0.0% 0 0 0.0%

Daily funnel

Leads
110
Contacted
66
Qualified
1
Consultations
2

Reach peaks when they pick up · last 14 days

16:00–18:00 best connect
16/24
66.7%
20:00–21:00
5/10
50.0%
12:00–14:00
23/59
39.0%
18:00–20:00
10/34
29.4%
10:00–12:00
57/241
23.7%
08:00–10:00
34/145
23.4%
14:00–16:00 worst
1/10
10.0%
average 27.9% over 523 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked
0
Not qualified / lost
4
Qualified
1
In progress (contacted)
9
New / no activity
96

Caller activity

CallerCallsTalkSpan FirstLastNotes
Sara Habchi 5 18:52 3:07:20 09:59 13:06 109
Reine Francis 24 18:53 2:55:23 09:10 12:05 189
Riya Kathuria 10 19:49 9:18:00 10:53 20:11 10
Jonathan Gutman 0 0:00 — — — 0

Leads and first call 102 never called · sorted by delay

LeadCreatedFirst call CallerDelayScore
Khaled Ben Amor 01:30 — Constantine no call —
Malek Messaoudi 02:11 — Jonathan Gutman no call —
amr lotfy 02:19 — Jonathan Gutman no call —
maroua bouabidi 02:19 — Jonathan Gutman no call —
Ilham Tirach 02:24 — Jonathan Gutman no call —
Chaimae El bakkar 03:04 — Jonathan Gutman no call —
Mohamed Khalil Labidi 03:08 — Jonathan Gutman no call —
BRAHIM ELORCHI 03:24 — Jonathan Gutman no call —
Nour Rouissi 03:25 — Jonathan Gutman no call —
Raissi Haythem 03:42 — Jonathan Gutman no call —
yassine hjiej 03:49 — Jonathan Gutman no call —
Rania Bakhai 04:01 — Jonathan Gutman no call —
bahaeddine zaidi 04:22 — Jonathan Gutman no call —
HAMZA MESKINI 04:26 — Jonathan Gutman no call —
Mayssa Baalouch 04:29 — Jonathan Gutman no call —
sarra Aouadi 05:15 — Constantine no call —
Abderrahim Ajabli 05:23 — Constantine no call —
Ziyad Tber 05:35 — Constantine no call —
Zeineb Trigui 05:48 — Jonathan Gutman no call —
Loujein fanni 06:14 — Jonathan Gutman no call —
Abdessamad elfouri 06:29 — Jonathan Gutman no call —
Safa Lahbib 06:47 — Jonathan Gutman no call —
CHABBI SIWAR 06:49 — Jonathan Gutman no call —
Makni Yessine 06:51 — Constantine no call —
Fatma Zahra Gaida 06:52 — Jonathan Gutman no call —
Guennach Adnane 07:19 — Jonathan Gutman no call —
Haroun Bouchamia 07:25 — Constantine no call —
Amel Bouhafs 07:25 — Constantine no call —
Mohammed-khair Souiba 07:27 — Jonathan Gutman no call —
Yessine Eleuchi 07:31 — Jonathan Gutman no call —
Aymen Nasri 07:52 — Jonathan Gutman no call —
Hana Zrafi 08:04 — Jonathan Gutman no call —
Yahya Ferhi 08:18 — Constantine no call —
Ali El qoraichi 08:29 — Jonathan Gutman no call —
Marwane Lachhab 08:39 — Jonathan Gutman no call —
Hiba Belghith 09:02 — Jonathan Gutman no call —
Nouhaila Hajjaoui 09:05 — Jonathan Gutman no call —
Abdul Moeed Ashraf 09:33 — Sara Habchi no call —
Badreddine Afyf 09:56 — Jonathan Gutman no call —
chatouane anas 10:03 — Jonathan Gutman no call —
Louay Sboui 10:06 — Jonathan Gutman no call —
Abdelhalim Elbouaami 11:34 — Constantine no call —
Oussema Rouissi 11:44 — Jonathan Gutman no call —
Hayder Chakroun 12:16 — Jonathan Gutman no call —
Brahim Benazzouz 12:28 — Jonathan Gutman no call —
Zihan Zhou 12:37 — Constantine no call —
Oumaima Abidi 12:39 — Jonathan Gutman no call —
Roua Zayani 12:53 — Jonathan Gutman no call —
MAAMAR MOHAMED 12:54 — Jonathan Gutman no call —
Chakrou Sanae 13:00 — Jonathan Gutman no call —
zeineb romthana 13:06 — Jonathan Gutman no call —
el ghali abir 13:18 — Jonathan Gutman no call —
mustapha amine oueslati 13:20 — Jonathan Gutman no call —
ines kraim 13:22 — Jonathan Gutman no call —
Priyanshu Rajput 13:26 — — no call —
Said Ibenariba 13:28 — Constantine no call —
Priyanshu Chib 13:29 — Riya Kathuria no call —
Yassine Sadiki 13:34 — Jonathan Gutman no call —
Hamza Ait-kabbour 13:35 — Jonathan Gutman no call —
Osama Akeskous 13:57 — Jonathan Gutman no call —
Fatma Ben ali 14:03 — Jonathan Gutman no call —
Rochdi Fridhi 14:15 — Jonathan Gutman no call —
jasser ayadi 14:16 — Jonathan Gutman no call —
Safa Lahbib 14:26 — Jonathan Gutman no call —
CAMARA VAMORO 14:28 — Jonathan Gutman no call —
Elmehdi Aldrissi 14:38 — Jonathan Gutman no call —
Yousra Ben Mokhtar 14:50 — Jonathan Gutman no call —
Lina Ait Ider 14:53 — Jonathan Gutman no call —
amal sakkoumi 15:05 — Jonathan Gutman no call —
Mohamed khalil Boukadida 15:10 — Jonathan Gutman no call —
mohammed bentahir alaoui 15:37 — Jonathan Gutman no call —
Mohammed Bairouk 15:43 — Jonathan Gutman no call —
yosr GDOURA 15:46 — Jonathan Gutman no call —
Dorra Dhouib 16:09 — Jonathan Gutman no call —
Riahi Foudhil 16:35 — Jonathan Gutman no call —
Mohamed Khalil Labidi 16:50 — Jonathan Gutman no call —
Taher Haggui 17:05 — Jonathan Gutman no call —
Ilham Tirach 17:07 — Jonathan Gutman no call —
MAKROUNE MOHAMED 17:20 — Jonathan Gutman no call —
Imad Manni 17:21 — Jonathan Gutman no call —
MOUNIR EL MAJDOUB 17:28 — Jonathan Gutman no call —
khaoula Al fakihi 17:31 — Jonathan Gutman no call —
Dhiaeddine jraidi 17:38 — Jonathan Gutman no call —
Ons Souissi 17:39 — Jonathan Gutman no call —
Diana Opoku 18:09 — Jonathan Gutman no call —
Saowapha Sungkaboon 18:12 — Jonathan Gutman no call —
Hamza Boukhris 18:18 — Jonathan Gutman no call —
omar bougma 18:26 — Jonathan Gutman no call —
Racem Haddad 18:31 — Jonathan Gutman no call —
Sameh Belaid 18:44 — Jonathan Gutman no call —
Adil Chaoui 18:58 — Jonathan Gutman no call —
ilias anouar 19:02 — — no call —
ilias anouar 19:31 — — no call —
Yassine Kassem 19:31 — — no call —
Mosaab Allouz 20:12 — — no call —
Σοφία 20:25 — — no call —
Anuraag Trehan 20:50 — — no call —
Ayoub Ardem 20:57 — — no call —
Jaishan Jee 21:49 — — no call —
Lovepreet Singh 22:09 — — no call —
Zafar Gaybullaev 22:22 — — no call —
Henry Poli Vian 23:01 — — no call —
Nelson Rajbhandari 11:27 20:11 (0:05) Riya Kathuria 191 min —
Tomás Ortega G. 05:42 09:31 (0:38) Reine Francis 91 min voicemail
Kamesh Dissanayake 01:44 09:29 (0:32) Reine Francis 90 min voicemail
Samad Dere 01:38 09:15 (7:39) Reine Francis 76 min 23/26
ਦਮਨਦੀਪ ਸਿੰਘ ਸਿੱਧੂ 01:34 09:14 (0:30) Reine Francis 75 min voicemail
Rahul Singh 00:39 09:13 (0:32) Reine Francis 73 min voicemail
Bibin George 19:14 19:41 (13:23) Riya Kathuria 27 min 21/26
Kamal Paul 19:54 20:00 (0:52) Riya Kathuria 6 min 9/26

Booked consultations 2 today

ClientSourceBooked by Lead createdBooked at
Dhawal Modi Landing-PGWP Reine Francis 03 Sep 14:06 10:59
Mohammed Chowdhury SMM-Organic Riya Kathuria 09 Sep 12:28 18:41

SMS 239 sent · 9 received · 60 contacts

Reply rate
11.7%
7 of 60 conversations
Median reply
5 min
client's first answer
CallerSentReceived ContactsStartedRepliedReply
Sara Habchi 2 0 2 2 0 0.0%
Reine Francis 237 9 58 58 7 12.1%
Riya Kathuria 0 0 0 0 0 0.0%
Jonathan Gutman 0 0 0 0 0 0.0%

Waiting for a reply 5 conversations where the client wrote last

Rahul Pandey 08:37 · Reine Francis 923 min
Not interested, thank you.
Emmanuel Suárez Hernández 09:15 · Reine Francis 884 min
Not interested
Sagar Subedi 11:15 · Reine Francis 765 min
ooh sorry but im not ready rn
Stephen Opoku 12:10 · Reine Francis 710 min
I'm down
Bibin George 19:15 · Reine Francis 284 min
Okay thanks for the info

WhatsApp calls 5 calls · 4 out / 1 in · 9:28 talk

4 agents not reporting — WhatsApp calls from Reine, Riya, Sara, Jonathan are missing from this report
CallerCallsOutIn ReachedTalkMatched
Sara Habchi 0 0 0 0 0:00 0/0
Reine Francis 5 4 1 4 9:28 1/4
Riya Kathuria 0 0 0 0 0:00 0/0
Jonathan Gutman 0 0 0 0 0:00 0/0
3 conversations not matched to a lead — the contact is saved in the phone book, so WhatsApp shows a name instead of a number

WhatsApp call reviews 1 of 4 conversations

Reine Francis +14375227111 10:45 · 7:21 16/26

What was good

The caller clearly explained the next steps and consultation process, including fees and documentation needed, and presented suitable immigration programs. They also confirmed sending details via WhatsApp and handled scheduling flexibly.

What went wrong

The caller did not introduce themselves or the company, nor ask the client's name. They missed asking about age, education, and work experience, and did not lock a specific consultation date and time, leaving it open-ended.

Agents recording software on callers' machines

CallerLast seenStatus
Reine Francis 17:47 (741 min ago) offline
Riya Kathuria 20:58 (550 min ago) offline
Sara Habchi 14:10 (3838 min ago) offline
Jonathan Gutman — offline

Call reviews 26 of 12 live conversations

Reine Francis Sahem 09:10 · 0:50 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and explaining the reason for the call. They invited the lead to respond with their preferred contact method and time, which is helpful for engagement.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling or qualification could be done. The message could have been slightly shorter to increase the chance of being listened to fully.
Reine Francis Patel 09:11 · 0:55 4/26

What was good

The caller introduced themselves clearly and confirmed the lead's identity by name, establishing a basic connection. The caller also confirmed the lead had submitted an application, showing some preparation.

What went wrong

The call was very short and did not progress beyond a greeting and a brief mention of the application. The caller did not gather any key information or discuss the client's goals, eligibility, or next steps. The call ended abruptly without scheduling a follow-up or confirming contact details.
Reine Francis Rahul 09:13 · 0:32 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to call back at their convenience.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. No message was left beyond a brief invitation to call back, which is standard but could be improved with more detail to encourage a response.
Reine Francis — 09:14 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond via WhatsApp or message with a preferred time for a call.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead directly or gather information. No message content was left beyond a brief invitation to call back, which is standard but could be improved with more personalized details or a stronger call to action.
Reine Francis Samad 09:15 · 7:39 23/26

What was good

The caller clearly introduced themselves and the company, confirming the lead's name early on. They thoroughly assessed the lead's current status and eligibility, explaining next steps and available programs in detail. The caller successfully booked a specific consultation date and confirmed contact details, ensuring clarity on the process and fees.

What went wrong

The caller did not ask for the lead's age, which is important for eligibility assessment. Also, no objections such as 'I'll think about it' or 'I'll do it myself' were addressed, missing opportunities to handle potential hesitations.
Reine Francis — 09:28 · 0:34 0/0

What was good

The caller left a polite and clear voicemail message identifying themselves and the company, referencing the lead's website application.

What went wrong

No message content beyond introduction was provided, so no selling or next steps were offered in the voicemail.
Reine Francis Kamries 09:29 · 0:32 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and explaining the reason for the call. The message included a call to action, inviting the lead to respond by message or WhatsApp.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information. No message content was inappropriate or misleading, so no issues were noted.
Reine Francis — 09:31 · 0:38 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call.

What went wrong

Since this was a voicemail, there was no opportunity to engage in conversation or gather information from the lead. No message content issues were noted.
Reine Francis — 09:41 · 0:50 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and inviting the lead to respond by message or WhatsApp. The message was concise and professional, providing the lead with clear instructions on how to proceed.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling or qualification could take place. The caller did not attempt to engage beyond the message left, which is appropriate but limits scoring opportunities.
Reine Francis — 09:43 · 0:59 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. The message could have been improved by briefly mentioning the next steps or benefits to encourage a callback.
Reine Francis Deepans 09:46 · 1:44 11/26

What was good

The caller introduced themselves clearly and confirmed the lead's identity and current status. They assessed eligibility and gave practical advice about timing for the PR application.

What went wrong

The caller missed opportunities to gather more detailed information such as age, education, language skills, and work experience. They did not present a program, offer a next step, or confirm contact details, which limits the call's effectiveness.
Reine Francis — 09:50 · 8:35 16/26

What was good

The caller clearly introduced themselves and the company, confirming the client's immigration status and explaining the next steps thoroughly. They handled objections well and avoided making any illegal promises, maintaining professionalism throughout.

What went wrong

The caller did not ask for the client's name or confirm contact details, and missed opportunities to gather important information like age, education, and language proficiency. They also failed to lock in a specific consultation date or summarize agreements at the end, which could improve conversion rates.
Sara Habchi Nicholas 09:59 · 14:17 20/24

What was good

The caller conducted a thorough and professional conversation with Nicholas, confirming detailed personal and immigration information and clearly explaining the available immigration pathways and next steps. The caller also properly introduced herself and the company and mentioned the RCIC license, building trust.

What went wrong

The caller did not lock in a specific date and time for the consultation nor confirm contact details such as email or WhatsApp. Also, the call ended without summarizing the agreements made, missing an opportunity to reinforce the next steps clearly.
Reine Francis David 10:03 · 0:32 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond at their convenience.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead further. The message could have included a more specific call to action or offered a next step explicitly.
Reine Francis Daval Modi 10:04 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond at their convenience.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included a brief mention of next steps to encourage a callback.
Reine Francis — 10:55 · 0:35 0/0

What was good

The caller left a clear and polite voicemail referencing prior WhatsApp communication and the purpose of booking a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead further on this call.
Reine Francis — 11:03 · 0:41 0/0

What was good

The caller clearly left a concise voicemail stating their name, company, and purpose: 'Jim leader at Evernorth, and I'm calling regarding what we discussed last time, booking a consultation with us for the PR application.'

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The voicemail was brief and did not include a callback number or next steps, which could reduce the chance of a return call.
Reine Francis — 11:06 · 0:24 0/0

What was good

The call reached a voicemail indicating the customer's voicemail is not set up. The message clearly informed about the situation.

What went wrong

No message was left, so no opportunity to engage or leave information was taken.
Reine Francis — 11:08 · 0:24 0/0

What was good

The caller reached a voicemail service promptly and did not waste time waiting.

What went wrong

No message was left, so the lead was not engaged or given any information.
Sara Habchi Vishal 13:00 · 1:45 5/26

What was good

The caller introduced herself and the company clearly, saying, 'this is Sarah from Evernorth.' She also confirmed the lead's name and shared contact details via WhatsApp, which helps build trust and communication channels.

What went wrong

The caller did not gather any key client information such as citizenship, immigration status, or goals, nor did she present any program or explain next steps. The call ended without locking a consultation or summarizing agreements, missing critical sales opportunities.
Riya Kathuria — 17:22 · 0:17 0/0

What was good

The caller reached voicemail promptly and did not waste time trying to engage further.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide contact information.
Riya Kathuria — 17:40 · 2:17 8/26

What was good

The caller clearly introduced herself and the company at the start, establishing context. She successfully offered a next step by proposing another appointment and locked a tentative date and time, also confirming WhatsApp as a contact method.

What went wrong

The caller did not ask for the lead's name or any qualifying information such as citizenship, immigration status, or goals. There was no discussion of eligibility, program options, or timelines, and no summary of agreements at the end. The call was mostly a follow-up without advancing the sales process significantly.
Riya Kathuria — 17:47 · 1:35 11/26

What was good

The caller clearly introduced the company and referenced the previous consultation, showing awareness of the lead's situation. They confirmed the client's work permit status and arranged a follow-up via WhatsApp, which maintains engagement.

What went wrong

The caller missed several key qualification questions such as the client's name, age, education, and language skills, which are essential for assessing eligibility. There was no summary of agreements or locking in a specific follow-up date, which could lead to lost momentum.
Riya Kathuria — 18:08 · 1:42 3/26

What was good

The caller clearly identified herself and the company at the start, saying 'this is Ria calling from Evernorth Immigration.' She maintained polite follow-up tone and reminded the lead about the previous consultation and retainer sent by Omid.

What went wrong

The caller did not ask for the lead's name or any personal details such as citizenship, immigration status, or goals. There was no effort to assess eligibility or present programs, nor was there any offer of a next step like a paid consultation. The call was purely a follow-up without advancing the sales process or locking in a commitment.
Riya Kathuria Debbie 19:41 · 13:23 21/26

What was good

The caller thoroughly gathered detailed information from Debbie, including age, education, language scores, and work experience, which shows good profiling. They clearly explained the services, consultation process, and next steps, including the consultation fee and options for French courses, providing a comprehensive overview.

What went wrong

The caller did not lock in a specific date or time for the consultation, which is a missed opportunity to secure commitment. Also, there was no clear summary of agreements at the end, and objections like 'I'll think about it' or 'I'll do it myself' were not addressed, which could improve closing effectiveness.
Riya Kathuria Kamlesh 20:00 · 0:52 9/26

What was good

The caller introduced herself and the company clearly, "Neha calling from Avona Association," and confirmed the lead's name, Kamlesh. She successfully scheduled a specific callback time and confirmed WhatsApp contact for follow-up.

What went wrong

The caller did not gather any immigration details or goals, nor did she present any program or explain next steps. The call ended quickly without summarizing agreements or handling any objections, missing an opportunity to engage more deeply.
data check · 9 calls not matched to a lead · 1 leads without a phone number · 12 leads unassigned · reached counts every answered call, voicemail included