EverNorth — Daily Callers Report

Tuesday, 08 September 2026

built 09 Sep 2026, 06:08 · America/Toronto
archive

Calls

34 out / 5 in

Leads

new today

Reached

31 answered − 4 vm, 15 short

Qualified

good status

Booked

moved to 1.4

Messages

SMS

Follow-up

9 reached, 4 vm, 9 short, 4 missed

Lead→Booked

2.2%

daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123

Sara

2894661244

08:050:00

incoming no answer

Vanet

09:491:42

outgoing answered

checklist9/24

Thomas Vinod

10:580:46

outgoing answered

checklist8/26

Navin Gharti

11:000:02

outgoing too short

Keshav Keshav

11:020:01

outgoing too short

Badejo Samuel

11:041:10

outgoing answered

checklist5/26

Rohit Sabharwal

11:070:45

outgoing voicemail

Anshjit Singh

11:110:04

outgoing too short

Krunal Patel

11:150:05

outgoing too short

Awadhesh Dixit

11:170:00

outgoing no answer

Louis Tieu

11:210:03

outgoing too short

Nicolas Uribe Arias

11:280:46

outgoing answered

checklist9/26

Sreenath pulikkal

11:300:03

outgoing too short

Amritpal Singh

11:321:01

outgoing answered

checklist7/26

ਜਸ਼ਨ ਤੇਜੇ

11:350:25

outgoing no speech

ਜਸ਼ਨ ਤੇਜੇ

11:360:15

outgoing no speech

Jaskaran Saini

11:370:06

outgoing too short

Rohith Kolamkanny

11:400:04

outgoing too short

Suraj De

11:480:45

outgoing answered

checklist8/26

Gulshan Singh

11:500:06

outgoing too short

Manpreet Brar

12:282:27

outgoing answered

checklist7/26

Thomas Vinod

13:050:29

outgoing answered

checklist5/26

Vishal Deshmukh

13:170:00

incoming no answer

Vishal Deshmukh

13:182:47

outgoing answered

checklist11/26

Harsh Pareek

13:350:00

outgoing no answer

Honey Singh

13:520:00

outgoing no answer

Inderpal Sandhu

13:570:04

outgoing too short

Kevon Senior

14:001:12

outgoing answered

checklist6/26

+16479216256

14:030:04

outgoing too short

2894661244

14:430:00

incoming no answer

2894661244

14:440:00

incoming no answer

Reine

2892990235

11:090:00

incoming no answer

Riya

𝘿𝙄𝙑𝙔ꕔ𝙉𝙎𝙃

19:030:05

outgoing too short

Amira harb

19:161:30

outgoing answered

checklist9/26

Naitik Patel

19:360:03

outgoing too short

Maitreya Bapat

19:440:04

outgoing too short

Patricio Negrete Ricci

19:500:06

outgoing too short

Harsimran Singh Walia

19:5212:24

outgoing answered

checklist26/26

Manojit Goswami

20:200:37

outgoing voicemail

Jonathan

no calls

Leads by source 45 total

Second Job Morocco

Meta-Form-PGWP

Second-Job

Landing-PGWP

Web-Organic

Speed to lead working minutes · 7 of 45 leads called

Fastest

28 min

Riya Kathuria 17:00–21:00

Slowest

231 min

Sara Habchi 08:00–14:00

685 min on the clock

median 124 min · 38 leads never called

Conversion by caller

Caller	Leads	Calls	Reached	Reach	Booked	Book
Sara Habchi	9	31	10	32.3%	0	0.0%
Reine Francis	0	1	0	0.0%	0	0.0%
Riya Kathuria	6	7	2	28.6%	1	16.7%
Jonathan Gutman	0	0	0	0.0%	0	0.0%

Daily funnel

Leads

Contacted

Qualified

Consultations

Reach peaks when they pick up · last 14 days

16:00–18:00 best connect

14/20

70.0%

20:00–21:00

4/8

50.0%

12:00–14:00

26/77

33.8%

10:00–12:00

71/272

26.1%

18:00–20:00

8/31

25.8%

08:00–10:00

29/132

22.0%

14:00–16:00 worst

1/10

10.0%

average 27.8% over 550 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked

Not qualified / lost

Qualified

In progress (contacted)

New / no activity

Caller activity

Caller	Calls	Talk	Span	First	Last	Notes
Sara Habchi	31	13:05	6:38:41	08:05	14:44	98
Reine Francis	1	0:00	—	11:09	11:09	0
Riya Kathuria	7	13:54	1:17:23	19:03	20:20	24
Jonathan Gutman	0	0:00	—	—	—	0

Leads and first call 38 never called · sorted by delay

Lead	Created	First call	Caller	Delay	Score
Jaskaran Singh	00:35	—	Sara Habchi	no call	—
Adeyemo Adesubokan	00:56	—	Sara Habchi	no call	—
GaGaN	00:57	—	Sara Habchi	no call	—
Reza Fateh \| Valtrix Sound	01:03	—	Sara Habchi	no call	—
Saurabh	01:43	—	Sara Habchi	no call	—
Mohammad Atiqur Rahman	01:48	—	Sara Habchi	no call	—
Surya B K	02:21	—	Sara Habchi	no call	—
Noel Reji	02:54	—	Sara Habchi	no call	—
Ibrahim Alshaiqi	07:14	—	—	no call	—
Filamatra RASOLOFONIAINA	08:02	—	Constantine	no call	—
Youssef Fellahi	12:07	—	—	no call	—
Mohamed Dafleh	12:15	—	Constantine	no call	—
Ali El Bousklaoui	12:36	—	—	no call	—
Zied Koubaa	12:59	—	—	no call	—
nour saibi	13:06	—	—	no call	—
Harmole Singh	15:25	—	Constantine	no call	—
Soufiane El Hallaoui	16:02	—	—	no call	—
Avantika Utam	19:46	—	—	no call	—
Chandni Surendranath	20:00	—	—	no call	—
MOHAMED EL HADDIOUI	20:27	—	—	no call	—
Karim EL Otmani	20:28	—	—	no call	—
Doha Safri	20:31	—	—	no call	—
Tam Cherrez	20:32	—	Constantine	no call	—
abishek pariyar	20:38	—	—	no call	—
Abdelaziz Lairgi	20:42	—	—	no call	—
Zakarya Irhir	20:45	—	—	no call	—
Ilyass Salout	20:49	—	Constantine	no call	—
Mourad Bounaim	20:53	—	Constantine	no call	—
Ahmed Najjari	20:57	—	Constantine	no call	—
SABAH LEMLIH	20:58	—	—	no call	—
Massine Niharmine	20:59	—	—	no call	—
Zahin Zarif Khondoker	21:08	—	—	no call	—
bechir ben rabie	21:16	—	Constantine	no call	—
Mariam Laagrini	21:19	—	Constantine	no call	—
Zeyuan Xie	21:44	—	—	no call	—
Akash Patel	22:12	—	—	no call	—
Youssef El aatiki	23:16	—	Constantine	no call	—
Rolan Ten	23:46	—	—	no call	—
Gulshan Singh	00:25	11:50 (0:06)	Sara Habchi	231 min	—
Harsimran Singh Walia	08:33	19:52 (12:24)	Riya Kathuria	173 min	26/26
Amira harb	15:29	19:16 (1:30)	Riya Kathuria	136 min	9/26
𝘿𝙄𝙑𝙔ꕔ𝙉𝙎𝙃	13:29	19:03 (0:05)	Riya Kathuria	124 min	—
Naitik Patel	18:11	19:36 (0:03)	Riya Kathuria	85 min	—
Maitreya Bapat	19:01	19:44 (0:04)	Riya Kathuria	43 min	—
Patricio Negrete Ricci	19:23	19:50 (0:06)	Riya Kathuria	28 min	—

Booked consultations 1 today

Client	Source	Booked by	Lead created	Booked at
RAVEENDRAN ROHIN	Yana-Referral	Riya Kathuria	08 Sep 14:41	22:57

SMS 82 sent · 6 received · 31 contacts

Reply rate

16.1%

5 of 31 conversations

Median reply

79 min

client's first answer

Caller	Sent	Received	Contacts	Started	Replied	Reply
Sara Habchi	66	5	22	15	3	20.0%
Reine Francis	16	0	16	16	2	12.5%
Riya Kathuria	0	1	1	0	0	0.0%
Jonathan Gutman	0	0	0	0	0	0.0%

Waiting for a reply 3 conversations where the client wrote last

Harsimran Singh Walia 08:34 · Riya Kathuria 925 min

A M 08:40 · Sara Habchi 919 min

My working hours are the same sorry

Jaskaran Saini 12:05 · Sara Habchi 715 min

I could call u on Friday

WhatsApp calls 0 calls · 0 out / 0 in · 0:00 talk

4 agents not reporting — WhatsApp calls from Reine, Riya, Sara, Jonathan are missing from this report

no WhatsApp calls recorded on this day

Agents recording software on callers' machines

Caller	Last seen	Status
Reine Francis	07:28 (7119 min ago)	offline
Riya Kathuria	04:44 (84 min ago)	offline
Sara Habchi	14:10 (2397 min ago)	offline
Jonathan Gutman	—	offline

Call reviews 16 of 12 live conversations

Sara Habchi Vanet 09:49 · 1:42 9/24

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific date and time for a follow-up consultation, ensuring a clear next step was set. The call ended with a summary of the agreement, reinforcing the appointment details.

What went wrong

The caller missed several key qualification questions such as the lead's immigration status, goals, and background, which are essential for tailoring the service. There was no confirmation of contact details, which could lead to communication issues later. The call was mostly focused on scheduling rather than assessing the lead's needs or explaining the service.

Sara Habchi Thomas 10:58 · 0:46 8/26

What was good

The caller introduced herself clearly and confirmed the lead's name early in the call. She successfully scheduled a specific follow-up call time, locking in a commitment from the lead.

What went wrong

The caller did not gather any information about the lead's immigration status, goals, or background, missing an opportunity to qualify the lead. There was no explanation of services or next steps beyond scheduling another call, and no confirmation of contact details to ensure smooth follow-up.

Sara Habchi Samuel 11:04 · 1:10 5/26

What was good

The caller introduced herself clearly and confirmed the lead's name, Samuel, establishing initial rapport. She also arranged to follow up via WhatsApp, which is a good way to maintain contact given the lead's busy schedule.

What went wrong

The call was very brief and did not progress beyond introductions and scheduling a callback. The caller missed opportunities to gather key information such as the lead's immigration status, goals, and eligibility, and did not attempt to lock in a specific appointment time. There was no presentation of services or next steps, limiting the call's effectiveness.

Sara Habchi — 11:07 · 0:45 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, which is professional and informative. The message briefly mentioned the purpose related to PR services, which is relevant to the lead's interest.

What went wrong

The call went to voicemail and no message was left beyond the standard greeting, so there was no opportunity to engage or advance the sales process. Leaving a brief personalized message might have improved the chance of a callback.

Sara Habchi Nicholas 11:28 · 0:46 9/26

What was good

The caller clearly introduced herself and the company, and confirmed the lead's name early on. She successfully locked a specific date and time for the next call, summarizing the agreement clearly: 'the call will be scheduled for tomorrow at 10 a.m.'

What went wrong

The caller did not gather any immigration-related information or discuss the lead's goals, status, or eligibility. No program was presented, and no contact details were confirmed, missing opportunities to advance the sales process beyond scheduling the next call.

Sara Habchi — 11:32 · 1:01 7/26

What was good

The caller introduced herself and the company clearly, saying "I am Sarah and I am a case manager with Evernorth." She successfully locked a specific date and time for a follow-up call, confirming "I will schedule the call for tomorrow at 11 a.m. Toronto time." She also offered a next step by arranging this callback appointment.

What went wrong

The caller did not ask for the lead's name or any personal details such as citizenship, immigration status, or goals. There was no discussion of eligibility, programs, or timelines, and no handling of objections. Contact details were not confirmed, and the call ended without summarizing agreements. This call was very brief and mostly about scheduling a callback rather than advancing the sales process.

Sara Habchi — 11:35 · 0:25 0/0

What was good

The caller attempted to engage by saying 'Hi, how are you?' but there was no response from the lead.

What went wrong

The call did not progress beyond the initial greetings and attempts to get a response. There was no actual conversation or opportunity to discuss the immigration services.

Sara Habchi — 11:36 · 0:15 0/0

What was good

The call was not connected to a lead but to a recorded message, so no sales attempt was possible.

What went wrong

No opportunity to engage with a lead or follow the sales process occurred due to the call being a recorded announcement from Marriott Hotels.

Sara Habchi Suraj 11:48 · 0:45 8/26

What was good

What went wrong

The caller did not gather any information about the lead's immigration status, goals, or background, missing an opportunity to assess eligibility or present relevant programs. No contact details were confirmed, and no summary of the call's agreements was provided, which could lead to confusion later.

Sara Habchi Manpreet 12:28 · 2:27 7/26

What was good

The caller introduced themselves and the company clearly and confirmed the lead's name and some key details like immigration status and education. The tone was polite and professional throughout the call.

What went wrong

The caller missed many key qualification questions such as citizenship, goals, language proficiency, and work experience. They did not present any program, explain next steps, or offer a consultation. The call ended abruptly with technical issues and no clear closing or summary.

Sara Habchi Thomas 13:05 · 0:29 5/26

What was good

The caller introduced herself and the company clearly and addressed the lead by name, establishing a personal connection. She also suggested a WhatsApp call back to improve communication, showing adaptability.

What went wrong

The call was very short and no substantive information was gathered or shared. The caller did not ask any qualifying questions or present any program details, missing the opportunity to advance the sales process.

Sara Habchi Michelle 13:18 · 2:47 11/26

What was good

The caller introduced herself and the company clearly, stating 'My name is Sarah and I am a case manager with Evernorth.' She confirmed the lead's name early on and mentioned the RCIC license status of the company, which adds credibility. The caller successfully scheduled a specific follow-up call time, locking in 'tomorrow at 1 p.m. Toronto time.'

What went wrong

The caller did not gather any personal or immigration details such as citizenship, immigration status, age, education, or language proficiency, which are crucial for assessing eligibility. There was no discussion of the lead's goals beyond a brief mention of PR interest, nor was there any explanation of the immigration process or programs. Contact details were not confirmed, and the call ended without summarizing agreements. These missed opportunities limit the effectiveness of the call.

Sara Habchi Kevon 14:00 · 1:12 6/26

What was good

The caller introduced herself clearly and addressed the lead by name, establishing a polite and professional tone. She effectively handled the lead's objections, acknowledging his decision to pursue other options and leaving the door open for future contact.

What went wrong

The call lacked any substantive discussion about the lead's immigration situation or goals, missing many key qualification and sales steps. No next steps were offered or scheduled, and no contact details were confirmed, resulting in a missed opportunity to advance the lead's engagement.

Riya Kathuria Amira 19:16 · 1:30 9/26

What was good

The caller introduced herself and the company clearly and confirmed the lead's identity by asking, 'is this Amira?'. She referenced the lead's form submission to establish context, which was helpful for engagement.

What went wrong

The caller did not explore the lead's details beyond basic questions and did not attempt to assess eligibility or present any program options. There was no effort to handle objections or offer a next step such as a paid consultation. The call ended abruptly after the lead declined, missing opportunities to confirm contact details or summarize next steps.

Riya Kathuria Harrisonville 19:52 · 12:24 26/26

What was good

The caller conducted a thorough and professional consultation, gathering detailed information and clearly explaining the services and next steps. They effectively handled objections and secured a consultation appointment, confirming contact details and summarizing agreements well.

What went wrong

Nothing went wrong in this call. The caller maintained compliance and professionalism throughout, making no illegal promises and ensuring the lead was well informed and engaged.

Riya Kathuria — 20:20 · 0:37 0/0

What was good

The caller clearly identified themselves and the company, saying "this is Ria calling from Rapid North Immigration."

What went wrong

The call went to voicemail and no message was left, so there was no opportunity to engage or gather information from the lead.

data check · 6 calls not matched to a lead · 1 leads without a phone number · 20 leads unassigned · reached counts every answered call, voicemail included