EverNorth — Daily Callers Report

Friday, 04 September 2026

built 05 Sep 2026, 06:07 · America/Toronto
archive
Calls
34
29 out / 5 in
Leads
14
new today
Reached
16
29 answered − 5 vm, 8 short
Qualified
1
good status
Booked
1
moved to 1.4
Messages
69
SMS
Follow-up
25
10 reached, 5 vm, 7 short, 3 missed
Lead→Booked
7.1%
daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123
Sara
Hrutvik Dhaigude
10:0116:06
outgoing answered
checklist20/26
Hrutvik Dhaigude
10:182:03
incoming answered
Rahul Dhakal
11:140:47
outgoing voicemail
Harkirat Dhaliwal
11:171:24
outgoing answered
checklist9/24
Mario trelles crisanto
11:190:05
outgoing too short
Sheikh Aamir Hussain Nizar
11:210:00
outgoing no answer
Sheikh Aamir Hussain Nizar
11:210:00
outgoing no answer
Jonas Kwabla Nyaye
11:230:00
outgoing no answer
Amrit Chalise
12:430:07
outgoing too short
Bijay adhikari
13:298:26
outgoing answered
checklist22/26
Reine
no calls
Riya
+15815005985
16:072:39
outgoing wrong number
checklist3/26
Ishpreet Singh
16:320:22
outgoing answered
checklist3/26
Pawanjot Singh
16:394:52
outgoing answered
checklist17/24
Pawanjot Singh
16:441:31
outgoing answered
checklist5/26
Pawanjot Singh
16:460:32
outgoing answered
checklist3/26
2894795739
16:480:00
incoming no answer
Ishpreet Singh
17:061:50
outgoing answered
checklist12/26
2894795739
17:080:27
incoming answered
2894795739
17:090:16
incoming answered
ANIL DANTANI
18:160:45
outgoing voicemail
Harikrishnan
18:340:08
outgoing too short
Oshain Wilson
18:400:06
outgoing too short
Joshua Bolt
18:440:03
outgoing too short
Artur
18:480:43
outgoing voicemail
Cajimat Magbaleta Freddie
19:050:05
outgoing too short
Rohit Monpara
19:210:57
outgoing answered
checklist3/26
+4374496321
19:260:00
outgoing no answer
+14374496321
19:280:04
outgoing too short
2894795739
19:291:07
incoming answered
Prince Albert
19:540:19
outgoing voicemail
Jovan Alexander George
19:580:21
outgoing no speech
checklist0/24
Damion Green
20:260:29
outgoing wrong number
checklist1/24
Sagar
20:420:39
outgoing answered
checklist5/26
Gill
20:450:07
outgoing too short
Jonathan
no calls

Leads by source 14 total

Meta-Form-PGWP
9
Landing-PGWP
2
Second-Job
2
Second Job Morocco
1

Speed to lead working minutes · 1 of 14 leads called

Fastest
122 min
Sara Habchi 08:00–14:00
229 min on the clock
Slowest
122 min
Sara Habchi 08:00–14:00
229 min on the clock
median 122 min · 13 leads never called

Conversion by caller

CallerLeadsCallsReached ReachQualifiedBookedBook
Sara Habchi 1 10 4 40.0% 1 1 100.0%
Reine Francis 0 0 0 0.0% 0 0 0.0%
Riya Kathuria 0 24 12 50.0% 0 0 0.0%
Jonathan Gutman 0 0 0 0.0% 0 0 0.0%

Daily funnel

Leads
14
Contacted
33
Qualified
1
Consultations
1

Reach peaks when they pick up · last 14 days

16:00–18:00 best connect
12/12
100.0%
12:00–14:00
22/73
30.1%
10:00–12:00
76/299
25.4%
08:00–10:00
30/129
23.3%
18:00–20:00
2/16
12.5%
14:00–16:00 worst
0/8
0.0%
average 26.8% over 541 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked
0
Not qualified / lost
0
Qualified
1
In progress (contacted)
9
New / no activity
4

Caller activity

CallerCallsTalkSpan FirstLastNotes
Sara Habchi 10 27:59 3:28:06 10:01 13:29 127
Reine Francis 0 0:00 — — — 18
Riya Kathuria 24 15:41 4:38:31 16:07 20:45 20
Jonathan Gutman 0 0:00 — — — 0

Leads and first call 13 never called · sorted by delay

LeadCreatedFirst call CallerDelayScore
Annapoorani Ponnuswamy 02:38 — — no call —
Waqas Latif 10:58 — — no call —
Kim Thành 11:14 — — no call —
Mohammed Abdeljalil Elouafi 12:11 — — no call —
Francis Dela Cruz 13:36 — — no call —
Khush Singh 13:37 — — no call —
Asavant Krisnoputra 14:27 — — no call —
Fredy 15:16 — — no call —
Kuldeepsingh Rajput 15:50 — — no call —
Onkar Sanap 16:15 — — no call —
Vishal Deshmukh 19:46 — — no call —
Mukul Bhutani 20:14 — — no call —
Syed Saqib Ali Hashmi 23:46 — — no call —
Hrutvik Dhaigude 06:12 10:01 (16:06) Sara Habchi 122 min 20/26

Booked consultations 1 today

ClientSourceBooked by Lead createdBooked at
Sahil Patial Meta-Form-PGWP Sara Habchi 29 Jul 22:13 01:33

SMS 57 sent · 12 received · 28 contacts

Reply rate
15.4%
4 of 26 conversations
Median reply
21 min
client's first answer
CallerSentReceived ContactsStartedRepliedReply
Sara Habchi 21 4 9 6 0 0.0%
Reine Francis 31 0 17 17 3 17.6%
Riya Kathuria 5 8 5 3 1 33.3%
Jonathan Gutman 0 0 0 0 0 0.0%

Waiting for a reply 6 conversations where the client wrote last

Anas Khan 09:30 · Sara Habchi 870 min
I'm sorry, I would like you to close the form please
Hrutvik Dhaigude 09:34 · Sara Habchi 866 min
Ok thanks
Abdul 13:05 · Sara Habchi 654 min
Not interested
Asavant Krisnoputra 14:48 · Riya Kathuria 552 min
Hello, Riya I would like to schedule a call for consulting my immigration status. I got the ad from Facebook
Kuldeepsingh Rajput 15:51 · Riya Kathuria 489 min
6AM-2PM
Pawanjot Singh 16:52 · Riya Kathuria 428 min
5145781967

WhatsApp calls 2 calls · 2 out / 0 in · 1:39 talk

4 agents not reporting — WhatsApp calls from Reine, Riya, Sara, Jonathan are missing from this report
CallerCallsOutIn ReachedTalkMatched
Sara Habchi 2 2 0 2 1:39 1/2
Reine Francis 0 0 0 0 0:00 0/0
Riya Kathuria 0 0 0 0 0:00 0/0
Jonathan Gutman 0 0 0 0 0:00 0/0
1 conversations not matched to a lead — the contact is saved in the phone book, so WhatsApp shows a name instead of a number

WhatsApp call reviews 1 of 2 conversations

Sara Habchi Abdullah 10:24 · 0:44 7/26

What was good

The caller successfully confirmed the lead's name Abdullah and scheduled a consultation call for 4 p.m., locking in a specific date and time. They clearly communicated the purpose and duration of the upcoming call, setting expectations appropriately.

What went wrong

The caller did not introduce themselves or the company, nor did they gather any qualifying information such as citizenship, immigration status, or goals. There was no attempt to assess eligibility or present programs, and no contact details were confirmed. The call was very brief and focused solely on booking the next call without any initial engagement or information gathering.

Agents recording software on callers' machines

CallerLast seenStatus
Reine Francis 07:28 (1359 min ago) offline
Riya Kathuria 04:10 (117 min ago) offline
Sara Habchi 14:24 (944 min ago) offline
Jonathan Gutman — offline

Call reviews 17 of 16 live conversations

Sara Habchi Hrithvik 10:01 · 16:06 20/26

What was good

The caller conducted a thorough and professional conversation, confirming detailed information about Hrithvik's status, education, work experience, and spouse. They clearly explained the programs, next steps, and the role of the RCIC licensed consultant, providing a strong foundation for the consultation booking.

What went wrong

The caller did not lock a specific date and time for the consultation nor confirm contact details or summarize agreements at the end. Also, objections like 'I'll think about it' or 'I'll do it myself' were not addressed during the call.
Sara Habchi — 11:14 · 0:47 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, saying "my name is Sarah, and I am a case manager with Evergreen North."

What went wrong

This call was a voicemail with no live conversation, so no selling or qualification could take place. The caller did not leave a message beyond the introduction and was cut off before engaging the lead.
Sara Habchi Harkeerat 11:17 · 1:24 9/24

What was good

The caller clearly introduced herself and the company, and confirmed the lead's name early on. She successfully scheduled a specific date and time for a follow-up consultation, summarizing the agreement clearly at the end.

What went wrong

The caller missed multiple opportunities to gather important client information such as immigration status, goals, and eligibility. There was no discussion of the client's background or explanation of the process, which are crucial for building rapport and trust.
Sara Habchi Vijay 13:29 · 8:26 22/26

What was good

The caller introduced herself clearly and confirmed key client details such as immigration status, education, and work experience. She thoroughly explained the available programs and next steps, including the paid consultation and payment process, providing clear information about the services and timelines.

What went wrong

The caller did not handle potential objections like 'I'll think about it' or 'I'll do it myself,' missing an opportunity to address client hesitations. Also, no specific consultation date or time was locked during the call, which could delay the booking process.
Riya Kathuria — 16:07 · 2:39 3/26

What was good

The caller introduced herself and the company clearly at the start, saying 'I'm Emily' and 'Thank you for calling PrideCore.' This was a professional opening.

What went wrong

The call was with a wrong number or unrelated inquiry about garage door repair, not immigration. The caller did not ask for the lead's name or any immigration-related questions, and no sales or consultation steps were offered. The conversation did not progress toward our services at all.
Riya Kathuria — 16:32 · 0:22 3/26

What was good

The caller introduced herself and the company clearly, saying, "This is Ria calling from Evernorth Immigrations." She was polite and respected the lead's request to call back later.

What went wrong

The caller did not ask for the lead's name or any qualifying information, nor did she attempt to schedule a specific callback time or offer a next step. The call ended abruptly without confirming contact details or summarizing any agreements.
Riya Kathuria Pavanjot 16:39 · 4:52 17/24

What was good

The caller engaged well with Pavanjot, confirming key details like work permit validity and education. They clearly explained the service and assessed eligibility, showing good knowledge of the process.

What went wrong

The caller did not mention their RCIC licence or past successful cases, which could build trust. They also missed offering a paid consultation or locking a next step, and did not confirm contact details or summarize agreements, missing opportunities to advance the sale.
Riya Kathuria — 16:44 · 1:31 5/26

What was good

The caller gathered useful information about the lead's IELTS score and Canadian work experience, including details about the work permit and skill trade application. The caller avoided making any illegal promises or guarantees about visa approval.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the lead's name or citizenship. They missed opportunities to discuss the lead's goals, education, and to assess eligibility or present a program. No next steps or contact details were confirmed, and no objections were handled.
Riya Kathuria — 16:46 · 0:32 3/26

What was good

The caller successfully confirmed the preferred contact method, agreeing to switch to WhatsApp for further communication.

What went wrong

The call was very short and lacked any meaningful engagement or information gathering. The caller did not introduce themselves or the company, nor did they ask any qualifying questions or offer next steps. This missed opportunity to build rapport and advance the sales process.
Riya Kathuria Shri 17:06 · 1:50 12/26

What was good

The caller introduced herself and the company clearly, saying 'this is Ria from Evernorth Immigration.' She confirmed the lead's immigration status and work permit validity, and presented the PR program while explaining the process steps.

What went wrong

The caller did not ask for the lead's name explicitly, though it was known. Important details like age, education, language proficiency, and eligibility points were not discussed. No objections were handled, no consultation was offered, and no next steps or contact details were confirmed before the call ended abruptly.
Riya Kathuria — 18:16 · 0:45 0/0

What was good

The caller identified themselves and the company clearly in the voicemail message, saying "Hi, this is Ria calling from Evernorth Immigrations."

What went wrong

The call went to voicemail and no message was left beyond the introduction, so no opportunity to engage or qualify the lead was taken.
Riya Kathuria — 18:48 · 0:43 0/0

What was good

The caller identified the company name clearly in the voicemail greeting, which is helpful for the lead to recognize the call source.

What went wrong

The call went to voicemail and no message was left by the caller, missing an opportunity to engage the lead or prompt a callback.
Riya Kathuria — 19:21 · 0:57 3/26

What was good

The caller introduced herself and the company clearly at the start, saying "This is Ria calling from Evernorth Immigrations." This sets a professional tone for the call.

What went wrong

The caller did not ask for the lead's name or any qualifying questions, and did not attempt to engage beyond speaking to the wife. The call ended abruptly without offering a next step or confirming contact details, missing the opportunity to progress the lead.
Riya Kathuria — 19:54 · 0:19 0/0

What was good

The caller reached a voicemail and left a clear greeting instructing to leave a message. This is appropriate for an unanswered call.

What went wrong

No message was left by the caller, so no information was gathered or opportunity created to engage the lead further.
Riya Kathuria — 19:58 · 0:21 0/24

What was good

The caller attempted to reach the lead promptly, starting the call quickly.

What went wrong

The call lasted only 21 seconds with no meaningful interaction or introduction. There was no engagement with the lead, no information gathered, and no attempt to progress the conversation or offer next steps.
Riya Kathuria — 20:26 · 0:29 1/24

What was good

The caller clearly introduced themselves and the company at the start, saying "this is Jiya calling from Evernorth Immigrations." This was a good professional opening.

What went wrong

The call ended quickly when the person said "This is not me," indicating a wrong number. The caller did not attempt to verify the lead's identity or gather any information, but given the wrong number, this was appropriate. No selling or next steps were attempted, which is correct in this situation.
Riya Kathuria Sagar 20:42 · 0:39 5/26

What was good

The caller introduced herself and the company clearly and confirmed the lead's name. She respected the lead's time and agreed to send a WhatsApp message as requested.

What went wrong

The call was very short and no qualifying questions or information about the lead's immigration goals were asked. No next steps or consultations were offered or scheduled, missing an opportunity to advance the sale.
data check · 7 calls not matched to a lead · 1 leads without a phone number · 13 leads unassigned · reached counts every answered call, voicemail included