EverNorth — Daily Callers Report

Thursday, 03 September 2026

built 04 Sep 2026, 06:15 · America/Toronto
archive
Calls
67
64 out / 3 in
Leads
43
new today
Reached
19
65 answered − 39 vm, 7 short
Qualified
3
good status
Booked
3
moved to 1.4
Messages
131
SMS
Follow-up
54
14 reached, 32 vm, 7 short, 1 missed
Lead→Booked
7.0%
daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123
Sara
Frank Pruzaesky
10:410:05
outgoing too short
Jasmeet Singh
10:431:12
outgoing answered
checklist5/24
Tinashe Karichi
10:480:07
outgoing too short
Prajapati Bhetwal
10:500:22
outgoing voicemail
Shadab Malek
10:528:53
outgoing answered
checklist21/26
Punit Bhatnagar
11:330:05
outgoing too short
Herrschh Hershgod
11:350:08
outgoing too short
Tirth borad
11:370:03
outgoing too short
2894661244
11:532:57
incoming answered
Kartik Kartik
11:581:47
outgoing answered
checklist7/26
Kartik Kartik
12:0012:10
outgoing answered
checklist4/26
Khewan Sharma
12:259:12
outgoing answered
checklist24/26
Reine
Gurkaranpreet
09:090:30
outgoing no speech
Gurkaranpreet
09:110:31
outgoing voicemail
Raizpaul Singh Grewal
09:120:35
outgoing voicemail
Victor Obuseh
09:170:46
outgoing voicemail
Jacob Adjei-Blay
09:181:14
outgoing voicemail
Lanoj
09:200:24
outgoing voicemail
Shubham Jhaveri
09:210:43
outgoing voicemail
Vishalpreet Singh
09:220:31
outgoing voicemail
Sujin Sudhakar
09:240:30
outgoing voicemail
ɴᴀʙɪɴ
09:250:00
outgoing no answer
Giovanni Geraldizo
09:451:10
outgoing voicemail
𝐇𝐚𝐫𝐦𝐚𝐧
09:490:27
outgoing voicemail
Jowayne Hinds
09:521:12
outgoing voicemail
Ka Olukayode
09:550:24
outgoing voicemail
Rahul Kumar Nelakurthi
09:570:35
outgoing voicemail
Jai Viswanathan
10:040:26
outgoing voicemail
Vipandeep Kaur
10:061:46
outgoing answered
checklist6/26
luis
10:410:15
outgoing voicemail
+16479952918
10:450:39
outgoing voicemail
Naynesh Patel
10:490:24
outgoing voicemail
Emmanuel Suárez Hernández
10:520:47
outgoing voicemail
Andrew Charls
10:540:59
outgoing answered
checklist5/26
Stephane Ratolojanahary
10:581:06
outgoing answered
checklist6/26
Jaspreet Singh
11:020:24
outgoing voicemail
Sarthak Chaudhary
11:071:27
outgoing voicemail
Smith Sumant
11:120:28
outgoing voicemail
Mithushan
11:140:42
outgoing voicemail
Manik Samra1
11:170:33
outgoing voicemail
Femi Abolarin
11:200:47
outgoing voicemail
Ishmael Afful
11:230:11
outgoing answered
checklist3/26
Amrith Sreedhar
11:240:24
outgoing voicemail
Amrinder Singh
11:270:24
outgoing voicemail
Oluwa Toni
11:291:07
outgoing voicemail
Jacob Adjei-Blay
11:320:00
incoming no answer
Segun Saka-Aiyedun
11:431:05
outgoing voicemail
Ar Kr
11:440:38
outgoing voicemail
Meraj Mahi
11:460:40
outgoing voicemail
Opeyemi Agbola
11:482:15
outgoing voicemail
Sudheep Thatikayala
11:531:09
outgoing voicemail
Nisarg Chauhan
11:562:01
outgoing voicemail
Youssef Abdou
14:040:24
outgoing voicemail
Aizaz Mansuri
14:060:38
outgoing voicemail
Riya
Hamish Arora
16:430:33
outgoing answered
checklist4/26
Shivank Khanna
16:562:51
outgoing answered
checklist16/26
Shivank Khanna
16:592:33
outgoing answered
checklist5/26
2894795739
17:020:25
incoming answered
Shivank Khanna
17:040:17
outgoing answered
checklist2/26
Shivank Khanna
17:351:04
outgoing answered
checklist5/24
Shivank Khanna
17:361:11
outgoing answered
checklist7/26
Oshain Wilson
18:300:09
outgoing too short
Suzanne
18:400:47
outgoing voicemail
Unknown Caller
19:021:18
outgoing answered
checklist4/24
Avneet Kaur
19:460:48
outgoing voicemail
Pawanjot Singh
19:520:04
outgoing too short
Harjot Singh Juneja
20:163:46
outgoing answered
checklist8/26
Jonathan
no calls

Leads by source 43 total

Meta-Form-PGWP
15
Second Job Morocco
13
Landing-PGWP
7
Second-Job
6
Client-Referall
1
SMM-Organic
1

Speed to lead working minutes · 6 of 43 leads called

Fastest
7 min
Sara Habchi 08:00–14:00
Slowest
80 min
Reine Francis 08:00–14:00
476 min on the clock
median 78 min · 37 leads never called

Conversion by caller

CallerLeadsCallsReached ReachQualifiedBookedBook
Sara Habchi 3 12 6 50.0% 1 2 66.7%
Reine Francis 9 42 4 9.5% 2 0 0.0%
Riya Kathuria 0 13 9 69.2% 0 0 0.0%
Jonathan Gutman 0 0 0 0.0% 0 0 0.0%

Daily funnel

Leads
43
Contacted
60
Qualified
3
Consultations
3

Reach peaks when they pick up · last 14 days

16:00–18:00 best connect
6/6
100.0%
12:00–14:00
24/79
30.4%
08:00–10:00
37/139
26.6%
10:00–12:00
83/331
25.1%
14:00–16:00 worst
0/8
0.0%
average 26.7% over 569 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked
0
Not qualified / lost
6
Qualified
3
In progress (contacted)
14
New / no activity
20

Caller activity

CallerCallsTalkSpan FirstLastNotes
Sara Habchi 12 36:11 1:44:31 10:41 12:25 99
Reine Francis 42 4:02 4:56:41 09:09 14:06 136
Riya Kathuria 13 13:58 3:33:39 16:43 20:16 13
Jonathan Gutman 0 0:00 — — — 0

Leads and first call 36 never called · sorted by delay

LeadCreatedFirst call CallerDelayScore
Mohamed El khalfaouy 03:06 — Constantine no call —
Vi Ck 04:10 — Reine Francis no call —
Yassir Edraoui 04:36 — — no call —
MUSTAPHA ZMIRLI 04:54 — — no call —
Redouan Afoulous 07:13 — — no call —
Fages Dorly BAMONAMIO 08:43 — Constantine no call —
Doha Drissi hassani 08:50 — — no call —
Zyad Benchrifa 09:01 — Constantine no call —
Stephen Opoku 09:46 — Reine Francis no call —
kaoutar Johrati 09:52 — — no call —
Rahul Dhakal 09:59 — Sara Habchi no call —
Tulsi Rajbhandari 10:11 — Reine Francis no call —
Amalkrishna Suresh 10:15 — Reine Francis no call —
Harper Le 10:43 — — no call —
Hassan KERROUMI 11:21 — Constantine no call —
Valeriia Timchenko 12:35 — — no call —
Youssef Fellahi 12:54 — Constantine no call —
Dhruv Sagar 13:42 — — no call —
Dhawal Modi 14:06 — — no call —
David Bello 14:19 — — no call —
Meghaa Thakur 14:37 — — no call —
Youssef Er-retby 15:24 — — no call —
Harkirat Dhaliwal 16:27 — — no call —
MOSTAFA ZIZZI 16:40 — Constantine no call —
Mikiyas Asro 17:42 — Constantine no call —
Bhavya Jain 17:48 — — no call —
YOUSSEF ACHTOUK 19:09 — — no call —
deepansh_04 20:23 — — no call —
Mario trelles crisanto 20:56 — — no call —
Belt Norpay 20:57 — — no call —
Sheikh Aamir Hussain Nizar 21:04 — — no call —
Evans Brenya 21:06 — — no call —
Arsalan Hafezi 23:09 — — no call —
Pavithra Prabakar # 23:18 — — no call —
Jonas Kwabla Nyaye 23:32 — — no call —
Hamid R. Gh 23:45 — — no call —
Lanoj 01:24 09:20 (0:24) Reine Francis 80 min voicemail
Jacob Adjei-Blay 03:05 09:18 (1:14) Reine Francis 79 min voicemail
Victor Obuseh 05:47 09:17 (0:46) Reine Francis 78 min voicemail
Raizpaul Singh Grewal 06:05 09:12 (0:35) Reine Francis 72 min voicemail
Gurkaranpreet 08:14 09:09 (0:30) Reine Francis 55 min no speech
Khewan Sharma 12:18 12:25 (9:12) Sara Habchi 7 min 24/26
Kartik Kartik 12:12 11:58 (1:47) Sara Habchi inbound first 7/26

Booked consultations 3 today

ClientSourceBooked by Lead createdBooked at
Riya Pathania Client-Referall Sara Habchi 02 Sep 20:00 11:14
Amrit Chalise Landing-PGWP Sara Habchi 26 Aug 16:31 12:37
Tousif Shaikh Reception-Calls Anshuman Mishra 24 Aug 15:40 21:21

SMS 117 sent · 14 received · 51 contacts

Reply rate
19.6%
10 of 51 conversations
Median reply
2 min
client's first answer
CallerSentReceived ContactsStartedRepliedReply
Sara Habchi 36 3 14 13 1 7.7%
Reine Francis 77 8 37 37 8 21.6%
Riya Kathuria 4 3 2 1 1 100.0%
Jonathan Gutman 0 0 0 0 0 0.0%

Waiting for a reply 7 conversations where the client wrote last

Bohdan Lazuta 08:46 · Sara Habchi 913 min
Not interested
Ka Olukayode 09:57 · Reine Francis 843 min
Im still interested, I will make payment tomorrow
Stephen Opoku 10:33 · Reine Francis 806 min
I can do 11:00am cdt
Priviledge Gutss 12:25 · Reine Francis 695 min
Good day. We can make a call around 3 pm
Aditya 13:58 · Reine Francis 601 min
Anytime today and tomorrow
Harkirat Dhaliwal 16:28 · Reine Francis 452 min
Riya 5pm-9pm
Bhavya Jain 17:50 · Riya Kathuria 370 min
Need cb after 8pm for immigration

WhatsApp calls 15 calls · 12 out / 3 in · 22:25 talk

3 agents not reporting — WhatsApp calls from Reine, Riya, Jonathan are missing from this report
CallerCallsOutIn ReachedTalkMatched
Sara Habchi 4 3 1 3 20:52 1/3
Reine Francis 11 9 2 3 1:33 2/3
Riya Kathuria 0 0 0 0 0:00 0/0
Jonathan Gutman 0 0 0 0 0:00 0/0
3 conversations not matched to a lead — the contact is saved in the phone book, so WhatsApp shows a name instead of a number

WhatsApp call reviews 4 of 6 conversations

Sara Habchi Mirza Baig 09:52 · 2:25 7/26

What was good

The caller clearly offered the next step by discussing consultation booking and locked possible dates and times, showing good control of scheduling. They also asked for contact details to proceed, which is essential for follow-up.

What went wrong

The caller did not introduce themselves or the company, nor did they ask any qualifying questions about the lead's background or goals. There was no attempt to assess eligibility or present relevant programs, missing a key opportunity to engage the lead more effectively.
Sara Habchi Rhea 10:20 · 12:52 24/26

What was good

The caller conducted a thorough and professional consultation, confirming key details such as Rhea's immigration status, education, and work experience. The caller clearly explained the available programs and next steps, successfully locking in a specific date and time for the consultation and confirming contact details.

What went wrong

The caller did not handle any common objections like 'I'll think about it' or 'I'll do it myself,' which could have strengthened the call. Otherwise, the call was well executed with no compliance issues or misleading promises.
Sara Habchi Shutab 11:02 · 5:35 18/26

What was good

The caller clearly engaged with the lead, using their name Shutab and explaining the PR pathways including Express Entry Francophone. They thoroughly explained the consultation process, fees, and next steps, and confirmed contact details and follow-up documents. The caller also carefully avoided making any illegal promises and emphasized the role of the RCIC licensed consultant.

What went wrong

The caller missed opportunities to ask about the lead's citizenship, current immigration status, age, and education, which are important for a full assessment. They also did not lock a specific date and time for the consultation, which could have improved conversion. No objections were handled, so the caller could improve on objection handling skills.
Reine Francis +12895475985 11:28 · 1:25 7/26

What was good

The caller clearly communicated the need to book the consultation at least a day ahead and offered a specific date, saying "I can book you for Monday... maybe Tuesday." This shows good control of the booking process and clarity on scheduling.

What went wrong

The caller did not ask for the client's name or any personal or immigration details, missing an opportunity to engage and qualify the lead. There was no confirmation of contact details or summary of agreements at the end, which could lead to confusion or missed appointments.

Agents recording software on callers' machines

CallerLast seenStatus
Reine Francis 14:06 (969 min ago) offline
Riya Kathuria 01:56 (258 min ago) offline
Sara Habchi 05:53 (22 min ago) running
Jonathan Gutman — offline

Call reviews 56 of 19 live conversations

Reine Francis — 09:09 · 0:30 0/0

What was good

The caller attempted to engage the lead with a polite greeting and introduction, saying "Hi, good morning. How are you doing today?" but the call was too short to develop.

What went wrong

The call ended abruptly with no meaningful conversation or information exchanged. The caller did not introduce themselves clearly or identify the company, and no questions were asked to qualify the lead.
Reine Francis — 09:11 · 0:31 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond by message or WhatsApp with a preferred time for a call.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. The message was brief but could have included a callback number to facilitate easier response.
Reine Francis — 09:12 · 0:35 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and requesting relevant information from the lead.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead further. The message could have been slightly more concise.
Reine Francis Victor 09:17 · 0:46 0/0

What was good

The caller left a clear and polite voicemail message for Victor, mentioning the source of the lead and inviting a callback with a preferred time.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.
Reine Francis Jacob 09:18 · 1:14 0/0

What was good

The caller left a clear and polite voicemail message for Jacob, identifying themselves and the company, and inviting a callback with preferred times.

What went wrong

Since this was a voicemail, no live interaction or selling occurred, so no errors in call handling can be noted.
Reine Francis — 09:20 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. The message was clear and professional as per the system's automated greeting.

What went wrong

No message was left for the lead, missing an opportunity to engage or prompt a callback.
Reine Francis Srabham 09:21 · 0:43 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and identifying themselves and the company. The message included a call to action, inviting the lead to respond by message or WhatsApp with a preferred time for a call.

What went wrong

No issues with the voicemail; it was concise and professional. Leaving a message was appropriate given no one answered.
Reine Francis Vasil 09:22 · 0:31 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call. The message was concise and professional.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead directly or gather information. No message was left beyond the voicemail greeting, so no further action was taken during the call itself.
Reine Francis Susan 09:24 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message for Susan, mentioning the company and the reason for the call. The message included a request for Susan to respond with a preferred time for a call, which is helpful for scheduling.

What went wrong

There was no opportunity to engage in a live conversation or gather any client information, so no selling or qualification could be done. The message could have been slightly more engaging to encourage a prompt callback.
Reine Francis Lance Francis 09:45 · 1:10 0/0

What was good

The caller left a clear voicemail message identifying themselves and referencing a prior discussion, which helps maintain contact continuity.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead on this call. The message was brief but did not attempt to secure a next step or confirm contact details explicitly.
Reine Francis — 09:49 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to schedule a call.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The message could have included a callback number for easier response.
Reine Francis Delain 09:52 · 1:12 0/0

What was good

The caller left a clear and polite voicemail message for Delain, reminding them about the consultation and asking for a response. The message was concise and respectful, providing a clear next step for the lead.

What went wrong

Since this was a voicemail, no live interaction occurred, so no selling or qualification could take place. The caller did not confirm any details or lock any appointment, which is expected in this context.
Reine Francis — 09:55 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. The message was clear that the customer's voicemail is not initialized.

What went wrong

No message was left on the voicemail, so the opportunity to engage the lead was missed.
Reine Francis Rahul 09:57 · 0:35 0/0

What was good

The caller left a clear and polite voicemail message for Rahul, referencing a previous discussion and prompting a response about booking a consultation.

What went wrong

Since this was a voicemail with no live interaction, no selling or qualification could take place. No opportunity to assess or advance the lead occurred.
Reine Francis — 10:04 · 0:26 0/0

What was good

The caller clearly identified themselves and the company, stating the purpose of the call as related to booking a consultation for a PR application. This message is concise and professional.

What went wrong

This was a voicemail with no live interaction, so no opportunity to engage or qualify the lead. No message was left beyond the greeting, which limits follow-up potential.
Reine Francis Baptiste 10:06 · 1:46 6/26

What was good

The caller introduced themselves clearly and confirmed the lead's name, establishing a polite and professional tone. They also referenced prior communication and offered to discuss the consultation, showing continuity and willingness to assist.

What went wrong

The caller did not gather any key information such as the lead's immigration status, goals, or eligibility, nor did they lock in a consultation date or confirm contact details. The call ended without advancing the process or summarizing next steps, missing an opportunity to secure commitment.
Reine Francis Louis 10:41 · 0:15 0/0

What was good

The caller left a clear and polite voicemail, identifying themselves and referencing a previous email, which helps maintain contact continuity.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. Consider leaving a more detailed message or calling back at a different time to increase chances of live contact.
Sara Habchi Jasmeet 10:43 · 1:12 5/24

What was good

The caller introduced herself clearly and confirmed the lead's name early on, establishing a polite and professional tone. She also confirmed contact details by arranging to send a WhatsApp message for follow-up, which is good practice for maintaining communication. No illegal promises were made during the call, maintaining compliance.

What went wrong

The caller missed multiple key qualification questions such as citizenship, immigration status, goals, and eligibility assessment, which are essential for a productive sales conversation. No program was presented, no next steps like a paid consultation were offered, and no specific appointment was locked, resulting in a weak call outcome. The call ended with only a tentative plan to reconnect, lacking a firm commitment or summary of agreements.
Reine Francis — 10:45 · 0:39 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and mentioning a referral, which is good for engagement.

What went wrong

Since this was a voicemail, no live interaction or qualification could take place. The caller did not leave specific contact details in the message, which could have improved the chance of a callback.
Reine Francis — 10:49 · 0:24 0/0

What was good

The caller correctly identified that the call reached a voicemail service that was not initialized and did not attempt to proceed further.

What went wrong

No message was left, so the opportunity to leave a brief introduction or callback request was missed.
Sara Habchi Prabjot 10:50 · 0:22 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and stating the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.
Sara Habchi Shadab 10:52 · 8:53 21/26

What was good

The caller introduced herself clearly and confirmed the lead's details thoroughly, saying 'my name is Sarah and I am a Case Manager with Evernorth' and confirming Shadab's information. She presented relevant programs and explained the next steps well, including offering a paid consultation with the Director of Services. The caller also maintained compliance by avoiding any illegal promises and handled the call professionally despite technical issues.

What went wrong

The caller did not handle any objections such as 'I'll think about it' or 'I'll do it myself,' which could have helped advance the sale. Also, no specific date and time for the consultation was locked in, and the call ended without summarizing the agreements made. These missed opportunities could reduce conversion chances.
Reine Francis Manuel Suarez 10:52 · 0:47 0/0

What was good

The caller left a clear and polite voicemail for Manuel Suarez, reminding him about the next steps and requesting availability for a consultation. The message was concise and professional, providing useful instructions for the lead to proceed.

What went wrong

Since this was a voicemail with no live interaction, there was no opportunity to engage or qualify the lead further. No personal introduction or qualification questions were possible in this format.
Reine Francis Andrew 10:54 · 0:59 5/26

What was good

The caller introduced himself clearly and confirmed the lead's identity by name. He also confirmed the WhatsApp contact as requested by the lead.

What went wrong

The caller did not explore any details about the lead's situation or goals, missing an opportunity to assess eligibility or present programs. No next steps or appointments were secured, and the call ended without summarizing any agreements or offering a consultation.
Reine Francis Stéphane 10:58 · 1:06 6/26

What was good

The caller maintained a polite and empathetic tone, recognizing the lead's situation and wishing him well. They also reminded the lead about the consultation and the plan to follow up via WhatsApp, keeping the communication open.

What went wrong

The caller did not introduce themselves or the company, nor did they gather any immigration-related information or discuss the lead's goals. The call was very brief and did not progress into a proper consultation or sales conversation, missing many checklist items.
Reine Francis — 11:02 · 0:24 0/0

What was good

The caller reached the voicemail promptly and did not waste time trying to push through. The message was clear about the customer's voicemail status.

What went wrong

No message was left on the voicemail, so no attempt was made to engage the lead or leave contact information for a callback.
Reine Francis Saitak 11:07 · 1:27 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and reminding them about the previous contact. The message invites the lead to respond by email or phone when convenient, which is appropriate for a voicemail.

What went wrong

Since this was a voicemail with no live conversation, no selling or qualification steps were possible. The caller could have left a more detailed message about next steps or consultation benefits to better engage the lead.
Reine Francis Smith 11:12 · 0:28 0/0

What was good

The caller left a clear and polite voicemail message referencing prior WhatsApp communication and the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a direct call to action or specific next steps beyond asking to get back when available.
Reine Francis — 11:14 · 0:42 0/0

What was good

The caller left a clear and polite voicemail message referencing a previous discussion and inviting the lead to respond. The message was concise and provided a clear next step by asking the lead to review the email and get back with questions or to move forward.

What went wrong

Since this was a voicemail, there was no opportunity to engage in conversation or handle objections. No direct selling or qualification could occur, but the message was appropriate for the situation.
Reine Francis — 11:17 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, mentioning the previous discussion and inviting the lead to respond by phone or email.

What went wrong

No live conversation occurred, so no opportunity to assess sales skills or follow the checklist. The message was brief but did not include a specific next step or appointment time to lock in.
Reine Francis Timmy 11:20 · 0:47 0/0

What was good

The caller left a clear voicemail explaining the situation and inviting the lead to respond if interested. The message was polite and professional, showing respect for the lead's decision.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller should consider follow-up strategies if no response is received.
Reine Francis Smayans 11:23 · 0:11 3/26

What was good

The caller quickly identified the lead by name, saying 'Hi Smayans.'

What went wrong

The caller did not introduce themselves or the company, nor did they gather any relevant information or attempt to engage further. The call ended abruptly with the lead saying they would call back, and no next steps or details were confirmed.
Reine Francis — 11:24 · 0:24 0/0

What was good

The caller reached a voicemail and the system message was clear about the customer's voicemail status.

What went wrong

No message was left for the lead, missing an opportunity to engage or leave contact details.
Reine Francis — 11:27 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left, so no opportunity to engage or leave information.
Reine Francis — 11:29 · 1:07 0/0

What was good

The caller left a clear voicemail message identifying themselves and the company, stating the purpose of the call regarding the PR consultation. The message was polite and invited the lead to respond when ready, which is appropriate for a voicemail.

What went wrong

There was no live conversation to engage with the lead or gather any information. The caller did not leave a detailed message with next steps or contact details, which could improve the chance of a callback.
Reine Francis — 11:43 · 1:05 0/0

What was good

The caller left a clear voicemail message explaining the reason for the call and requesting a callback, which is professional and to the point.

What went wrong

Since this was a voicemail with no live conversation, there was no opportunity to engage the lead or gather information. The caller could consider leaving a more detailed message to encourage a response.
Reine Francis — 11:44 · 0:38 0/0

What was good

The caller left a clear voicemail message indicating the file closure if no interest is shown.

What went wrong

No live conversation occurred, so no selling or qualification could be done.
Reine Francis — 11:46 · 0:40 0/0

What was good

The caller reached the voicemail as expected and attempted to connect with the lead.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide contact information.
Reine Francis — 11:48 · 2:15 0/0

What was good

The caller left a clear and polite voicemail message, inviting the lead to get back about booking a consultation. The message was concise and respectful of the lead's time.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller did not introduce themselves or the company in the message, which could improve recognition and response rates.
Reine Francis — 11:53 · 1:09 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, stating their purpose regarding the consultation. They left a polite and clear message inviting the lead to respond when ready.

What went wrong

This call was a voicemail with no live interaction, so no selling or qualification occurred. The caller did not manage to engage the lead directly or secure any next steps during this call.
Reine Francis — 11:56 · 2:01 0/0

What was good

The caller left a clear and polite voicemail message, mentioning previous contact and inviting the lead to respond about the consultation.

What went wrong

There was no opportunity to engage in a live conversation or gather information, as the call went straight to voicemail.
Sara Habchi Kai 11:58 · 1:47 7/26

What was good

The caller introduced herself and the company clearly and confirmed the lead's identity and current immigration status accurately. She also asked relevant personal details such as age and education, showing engagement with the lead's profile.

What went wrong

The call was cut short due to technical issues and did not progress beyond basic information gathering. Important topics like immigration goals, language proficiency, work experience, program presentation, and next steps were not covered. The caller did not confirm contact details or lock in a follow-up appointment.
Sara Habchi Kai 12:00 · 12:10 4/26

What was good

The caller engaged the lead Kai and obtained information about their graduation date, showing some effort to gather relevant details.

What went wrong

The caller failed to introduce themselves or the company, and did not explore key information such as immigration status, goals, or language skills. There was no presentation of services, no handling of objections, and no next steps offered. The call was repetitive and lacked structure, missing many checklist items.
Sara Habchi Rewan 12:25 · 9:12 24/26

What was good

The caller clearly introduced herself and the company, confirming the lead's name and details thoroughly. She provided a detailed assessment of eligibility and presented appropriate program options, explaining next steps and timelines clearly. The consultation offer was well explained with payment and booking details, and contact information was confirmed.

What went wrong

The caller did not handle common objections such as 'I'll think about it' or 'I'll do it myself,' missing opportunities to address potential hesitations. Otherwise, the call was professional and compliant with no illegal promises made.
Reine Francis — 14:04 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human answering. The system message was clearly heard.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or leave contact information.
Reine Francis Isas 14:06 · 0:38 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and mentioning next steps.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead directly.
Riya Kathuria Amit Arora 16:43 · 0:33 4/26

What was good

The caller introduced herself and the company clearly and confirmed the lead's name, establishing initial contact professionally.

What went wrong

The caller did not gather any information about the lead's situation or goals and did not attempt to schedule a follow-up or offer next steps, ending the call prematurely after the lead requested to be called later.
Riya Kathuria — 16:56 · 2:51 16/26

What was good

The caller introduced herself and the company clearly, saying 'this is Ria calling from Evernorth Immigrations.' She confirmed key client details such as age, education, and current immigration status, and explained the PR pathway clearly.

What went wrong

The call ended abruptly without confirming contact details, offering a paid consultation, or locking a next step. The caller did not ask about language proficiency or mention the RCIC license, and no objections were handled.
Riya Kathuria — 16:59 · 2:33 5/26

What was good

The caller gathered detailed information about the lead's English test and Canadian work experience, clarifying important points about work permits and positions held. This shows good listening and information gathering skills.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the lead's name or citizenship. There was no discussion of goals, eligibility, or next steps, and no attempt to handle objections or close the call. The call ended abruptly without summarizing or confirming details.
Riya Kathuria — 17:04 · 0:17 2/26

What was good

The caller attempted to reconnect promptly after a missed WhatsApp call, showing responsiveness.

What went wrong

The call lasted only 17 seconds with no introduction, no questions asked, and no information shared. There was no attempt to engage the lead or progress the conversation beyond the initial greeting and call back statement.
Riya Kathuria Shivang 17:35 · 1:04 5/24

What was good

The caller clarified the currency mistake promptly and discussed consultation options, showing attentiveness to the lead's situation. They also mentioned alternative meeting formats, offering flexibility.

What went wrong

The caller did not introduce themselves or the company, nor did they gather any client information or discuss immigration goals. No specific appointment was locked or contact details confirmed, missing key sales steps.
Riya Kathuria — 17:36 · 1:11 7/26

What was good

The caller successfully locked a specific date and time for the consultation, saying "Friday 11 to 12 Google Meet." They also clearly offered the next step as a paid consultation and confirmed WhatsApp contact for payment updates.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the lead's name or gather any information about the lead's immigration status, goals, or background. The call lacked any discussion of eligibility, programs, or timelines, which are important for a proper sales conversation.
Riya Kathuria — 18:40 · 0:47 0/0

What was good

The caller clearly identified themselves and the company at the start, saying "This is Riya calling from Evernorth Immigrations."

What went wrong

The call went to voicemail and no message was left, so no opportunity to engage or advance the lead was taken.
Riya Kathuria — 19:02 · 1:18 4/24

What was good

The caller introduced herself and the company clearly at the start, saying "this is Ria calling from Evanos Immigrations." She also recognized the communication issue and proactively suggested switching to WhatsApp to continue the conversation, showing adaptability.

What went wrong

The call was very brief and did not progress beyond the introduction and technical difficulties. The caller did not ask for the lead's name or any qualifying information such as immigration status or goals. No next steps or consultation offers were made, and the call ended abruptly without summarizing or confirming details.
Riya Kathuria — 19:46 · 0:48 0/0

What was good

The caller clearly identified themselves and the company in the voicemail greeting, which is professional.

What went wrong

This call went to voicemail and no message was left, so there was no opportunity to engage or advance the lead.
Riya Kathuria Harjo Singh Yuneja 20:16 · 3:46 8/26

What was good

The caller introduced themselves and the company clearly, and asked for the lead's full name, showing good rapport building. They also offered a clear next step by proposing a follow-up consultation without charging immediately, which respects the client's prior consultation history.

What went wrong

The caller missed many key qualification questions such as citizenship, immigration status, age, education, and work experience, which are essential for assessing eligibility. They also did not present any program details, explain steps or timelines, or confirm contact details or lock a follow-up appointment time. This call lacked depth in needs assessment and closing actions.
data check · 3 calls not matched to a lead · 24 leads unassigned · reached counts every answered call, voicemail included