EverNorth — Daily Callers Report

Monday, 31 August 2026

built 01 Sep 2026, 06:16 · America/Toronto
archive

Calls

87 out / 8 in

Leads

new today

Reached

79 answered − 40 vm, 16 short

Qualified

good status

Booked

moved to 1.4

Messages

169

SMS

Follow-up

21 reached, 37 vm, 11 short, 9 missed

Lead→Booked

13.2%

daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123

Sara

John Eklu

08:5918:53

outgoing answered

checklist21/25

Dev Joshi

09:300:05

outgoing too short

Sasi Pavan

09:320:33

outgoing voicemail

Daniel Idogun

09:381:09

outgoing answered

checklist8/26

Adam El Mallah

09:400:03

outgoing too short

Adam El Mallah

09:4117:43

incoming answered

Shailesh Joshi

10:010:02

outgoing too short

Sahil Dohliya

10:030:00

outgoing no answer

Jade B. Darroca

10:050:04

outgoing too short

Josdin

10:060:04

outgoing too short

Thirushelvan Manokaran

10:081:23

outgoing answered

checklist7/26

Harsh Pareek

10:100:03

outgoing too short

Vaishak’’ VASH’’ ਵੈਸਾਖ

10:110:03

outgoing too short

Yuvraj Singh

10:130:04

outgoing too short

Seyam Chowdhury

10:150:05

outgoing too short

Bijay adhikari

10:160:04

outgoing too short

Baljinder singh

10:180:00

outgoing no answer

Baljinder singh

10:180:00

outgoing no answer

ABDUL IMRAN SHAIK

10:1817:35

outgoing answered

checklist23/26

Mohammed Khan

10:390:59

outgoing answered

checklist6/24

Kapil Tamoli

10:422:49

outgoing answered

checklist7/24

Abisheak Dhanabal

11:070:04

outgoing too short

Baljinder singh

11:090:00

outgoing no answer

Rohit

11:101:14

outgoing answered

checklist8/26

Eden

11:150:00

outgoing no answer

Jojomon PJ

11:170:00

outgoing no answer

Amrit Chalise

12:000:18

outgoing voicemail

Moctar Coulibaly

12:300:00

incoming no answer

Moctar Coulibaly

12:310:50

outgoing answered

checklist4/26

Moctar Coulibaly

12:3211:50

outgoing answered

checklist18/24

2894661244

13:380:00

incoming no answer

Anshuman

+16474937073

09:490:08

outgoing too short

+12896511007

09:540:07

outgoing too short

+12262272007

09:550:41

outgoing voicemail

+13438834904

09:560:07

outgoing too short

+12262897009

09:560:25

outgoing answered

+16474937073

09:570:03

outgoing too short

+12896355582

09:570:03

outgoing too short

+12894999667

09:570:36

outgoing voicemail

2894795739

13:380:00

incoming no answer

Cristian Cardenas

17:090:00

incoming no answer

Cristian Cardenas

17:090:00

incoming no answer

Reine

Ramu KA

07:390:00

outgoing no answer

Navdeep Sher Gill

09:160:28

outgoing voicemail

Opeyemi Agbola

09:202:09

outgoing answered

checklist7/26

Smith Sumant

09:250:27

outgoing voicemail

Nishan Gajurel

09:270:31

outgoing voicemail

Ishmael Afful

09:290:24

outgoing voicemail

Dilbar Hussain

09:350:36

outgoing voicemail

Edmond Sarpong

09:411:10

outgoing voicemail

Ka Olukayode

09:430:24

outgoing voicemail

Jowayne Hinds

09:441:16

outgoing voicemail

Manik Samra1

09:470:24

outgoing voicemail

Mithushan

09:490:32

outgoing voicemail

Mohd Haris Khan

09:510:24

outgoing voicemail

LAMA

09:520:33

outgoing answered

checklist3/26

Oluwa Toni

09:542:21

outgoing answered

checklist6/26

Vishal S. Navale

09:560:35

outgoing voicemail

checklist3/5

Segun Saka-Aiyedun

09:571:05

outgoing voicemail

Nikhil Sihag

09:590:39

outgoing answered

checklist4/26

Amrinder Singh

10:010:24

outgoing voicemail

Brij Trivedi

10:020:32

outgoing voicemail

Ar Kr

10:041:07

outgoing answered

checklist3/26

Femi Abolarin

10:060:39

outgoing voicemail

Lokesh Mehta

10:070:25

outgoing voicemail

Victor Orebanjo

10:081:04

outgoing voicemail

Himanshu Sharma

10:110:58

outgoing voicemail

Mr Chizzy

10:130:23

outgoing voicemail

𝑳𝒂𝒌𝒉𝒗𝒊𝒓 J𝒂𝒕𝒕𝒂𝒏𝒂

10:130:25

outgoing voicemail

Yousuf Porosh

10:141:16

outgoing answered

checklist6/26

PATIENCE ANWURI

10:171:20

outgoing voicemail

Jewel Joseph

10:181:17

outgoing answered

checklist7/26

Amrith Sreedhar

10:200:52

outgoing answered

checklist6/26

Chirag Sehgal

10:210:24

outgoing voicemail

Nisarg Chauhan

10:230:25

outgoing voicemail

Roshan Sharma

10:230:30

outgoing voicemail

Jose Alguindigue

10:571:11

outgoing voicemail

Pradeep Raj Sathya Ram

11:080:34

outgoing voicemail

checklist3/5

Krish Gupta

11:090:33

outgoing voicemail

Ayo Bello

11:100:00

outgoing no answer

Sarthak Chaudhary

11:102:00

outgoing answered

checklist10/24

Unknown

11:151:09

outgoing voicemail

Jaspreet Singh

11:167:25

outgoing answered

checklist15/26

Adeoti Theophilus

11:481:14

outgoing answered

checklist7/24

2892990235

13:380:00

incoming no answer

2892990235

13:380:00

incoming no answer

+96176453522

13:470:00

outgoing no answer

Solomon Koomson

13:550:22

outgoing voicemail

Youssef Abdou

13:560:24

outgoing voicemail

Solomon Ayankoya

13:570:19

outgoing voicemail

Aizaz Mansuri

13:591:21

outgoing answered

checklist7/26

Andrew Valenzuela

14:020:17

outgoing voicemail

Neeraj

14:030:24

outgoing voicemail

Shilonia

14:050:38

outgoing voicemail

Shiron Salim

14:060:22

outgoing voicemail

Jonathan

no calls

Leads by source 38 total

Meta-Form-PGWP

Second-Job

Landing-PGWP

Second Job Morocco

Web-Organic

Client-Referall

SMM-Organic

Speed to lead working minutes · 1 of 38 leads called

Fastest

60 min

Sara Habchi 08:00–14:00

221 min on the clock

Slowest

60 min

Sara Habchi 08:00–14:00

221 min on the clock

median 60 min · 37 leads never called

Conversion by caller

Caller	Leads	Calls	Reached	Reach	Qualified	Booked	Book
Sara Habchi	1	31	10	32.3%	1	2	200.0%
Anshuman Mishra	0	11	1	9.1%	0	0	0.0%
Reine Francis	1	53	12	22.6%	0	2	200.0%
Jonathan Gutman	0	0	0	0.0%	0	0	0.0%

Daily funnel

Leads

Contacted

Qualified

Consultations

Reach peaks when they pick up · last 14 days

12:00–14:00 best connect

39/126

31.0%

08:00–10:00

42/149

28.2%

10:00–12:00 worst

98/356

27.5%

average 28.3% over 636 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked

Not qualified / lost

Qualified

In progress (contacted)

New / no activity

Caller activity

Caller	Calls	Talk	Span	First	Last	Notes
Sara Habchi	31	1:14:25	4:38:28	08:59	13:38	181
Anshuman Mishra	11	0:25	7:20:36	09:49	17:09	0
Reine Francis	53	22:14	6:27:40	07:39	14:06	129
Jonathan Gutman	0	0:00	—	—	—	0

Leads and first call 37 never called · sorted by delay

Lead	Created	First call	Caller	Delay	Score
Fredy John	00:08	—	—	no call	—
Lovepreet Singh	00:48	—	Reine Francis	no call	—
Aditya Rathore	01:41	—	—	no call	—
Arezki Allam	03:28	—	—	no call	—
Reda MALKI	05:03	—	—	no call	—
sami khalfi	06:17	—	—	no call	—
Clement Frimpong	07:40	—	—	no call	—
Marhaban Morocco	08:26	—	—	no call	—
Cristian Cardenas	09:14	—	—	no call	—
Sneh patel	11:53	—	—	no call	—
Natali El Ayoubi	13:04	—	—	no call	—
Prabhjot Singh	13:37	—	—	no call	—
Vamshi Dharavath	13:39	—	—	no call	—
TITILOPE ORUKOTAN	14:13	—	—	no call	—
Egor Mashinsky	14:48	—	Yana Kizner	no call	—
Abdul	14:55	—	—	no call	—
Lovepreet Singh	16:12	—	—	no call	—
KARAN	16:21	—	—	no call	—
Elmer salac	16:55	—	—	no call	—
faical koubain	16:59	—	—	no call	—
Vaibhav Duggal	18:56	—	—	no call	—
BISHAL PUN	19:02	—	—	no call	—
Stephane Ratolojanahary	19:03	—	—	no call	—
Saad RAISS	19:50	—	—	no call	—
Jatin jolly	19:51	—	—	no call	—
Alioune Top	21:00	—	—	no call	—
Harman	21:37	—	—	no call	—
G M	21:40	—	—	no call	—
Vipandeep Kaur	21:44	—	—	no call	—
Daniel Martinez	21:53	—	—	no call	—
Joni joni	21:57	—	—	no call	—
Ashrit Sewani	22:00	—	—	no call	—
Lovepreet Singh	22:42	—	—	no call	—
Sagar Subedi	23:05	—	—	no call	—
Adrian Jimenez	23:25	—	—	no call	—
Seng Yang Haw	23:35	—	—	no call	—
GURLEEN KAUR	23:55	—	—	no call	—
John Eklu	05:19	08:59 (18:53)	Sara Habchi	60 min	21/25

Booked consultations 5 today

Client	Source	Booked by	Lead created	Booked at
Victor Orebanjo	Client-Referall	Reine Francis	22 Aug 04:40	10:29
Tonia Chukwu	Other	Reine Francis	30 Aug 20:00	11:08
Moctar Coulibaly	SMM-Organic	Sara Habchi	28 Aug 14:48	12:47
Soumik Debnath	Web-Organic	Sara Habchi	07 Jun 16:04	13:03
Shaily Macwan	Yana-Referral	Yana Kizner	26 Aug 19:09	15:21

SMS 156 sent · 13 received · 78 contacts

Reply rate

11.5%

9 of 78 conversations

Median reply

56 min

client's first answer

Caller	Sent	Received	Contacts	Started	Replied	Reply
Sara Habchi	48	4	22	21	1	4.8%
Anshuman Mishra	0	2	1	0	0	0.0%
Reine Francis	108	7	57	57	8	14.0%
Jonathan Gutman	0	0	0	0	0	0.0%

Waiting for a reply 6 conversations where the client wrote last

Sneh patel 11:54 · Reine Francis 725 min

6 to 2 pm

Prabhjot Singh 13:38 · Reine Francis 621 min

Reine

Cristian Cardenas 13:42 · Reine Francis 617 min

5PM-9PM: Ash 289-479-5739.

Vamshi Dharavath 15:38 · Reine Francis 502 min

6AM - 2PM

KARAN 19:35 · Anshuman Mishra 265 min

This is Karan Bhargav . I wanna schedule a consultation phone call !!

Adeoti Theophilus 21:53 · Reine Francis 126 min

Yew can try 11am

WhatsApp calls 0 calls · 0 out / 0 in · 0:00 talk

3 agents not reporting — WhatsApp calls from Sara, Anshuman, Jonathan are missing from this report

no WhatsApp calls recorded on this day

Agents recording software on callers' machines

Caller	Last seen	Status
Reine Francis	06:01 (14 min ago)	running
Sara Habchi	—	offline
Anshuman Mishra	—	offline
Jonathan Gutman	—	offline

Call reviews 61 of 23 live conversations

Sara Habchi John 08:59 · 18:53 21/25

What was good

The caller conducted a thorough and professional conversation, introducing herself and the company clearly, and gathering detailed information about John's status, education, language, and work experience. She carefully explained the eligibility criteria and multiple pathways, addressing John's questions about age and province options with clear, informative responses.

What went wrong

The caller did not confirm contact details or lock a specific date and time for the next step, nor did she summarize the agreements at the end of the call. These omissions could reduce the chance of securing a firm commitment from the lead.

Reine Francis — 09:16 · 0:28 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. No errors were made since no live interaction occurred.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide contact information.

Reine Francis Fayyami 09:20 · 2:09 7/26

What was good

The caller successfully secured a commitment to book a consultation and locked in a specific date, Wednesday, for the appointment. They clearly explained the required documents and next steps, such as completing the questionnaire and signing the agreement electronically.

What went wrong

The caller did not introduce themselves or the company, nor did they ask key qualifying questions like the lead's immigration status or goals. There was no confirmation of contact details or a summary of agreements at the end, which are important for clarity and follow-up.

Reine Francis Samas 09:25 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message, referencing prior WhatsApp communication and inviting the lead to book a consultation or ask questions. The message was concise and professional.

What went wrong

Since this was a voicemail, no selling or qualification was possible. The caller did not leave any detailed information about next steps or confirm contact details beyond the voicemail message itself.

Reine Francis Nathan 09:27 · 0:31 0/0

What was good

The caller left a clear and polite voicemail message reminding Nathan about the consultation booking and inviting him to respond.

What went wrong

Since this was a voicemail, there was no opportunity to engage in conversation or follow the checklist items. The message was concise but could have included a callback number for easier response.

Reine Francis — 09:29 · 0:24 0/0

What was good

The call reached a voicemail service, and the system message clearly informed the caller that the customer has not initialized their voicemail. No opportunity to engage with a lead was present.

What went wrong

No message was left on the voicemail, so there was no chance to provide any information or attempt to engage the lead further.

Sara Habchi Saffy 09:32 · 0:33 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, stating, "this is Sarah, and I am a case manager with Evernorth."

What went wrong

This was a voicemail with no live conversation, so no opportunity to engage or advance the call. No message was left beyond the introduction, missing a chance to encourage a callback.

Reine Francis — 09:35 · 0:36 0/0

What was good

The caller left a clear and polite voicemail reminding the lead about the consultation and asking for a response. The message was concise and respectful, encouraging the lead to update their interest.

What went wrong

Since this was a voicemail with no live interaction, there was no opportunity to engage or gather information from the lead. No further action was possible during this call.

Sara Habchi Daniel 09:38 · 1:09 8/26

What was good

The caller introduced herself clearly and confirmed the lead's name, then successfully scheduled a follow-up call at a specific time, locking in the appointment for 1:30 p.m. today. This shows good control of the call and respect for the lead's availability.

What went wrong

The caller did not gather any immigration details such as citizenship, status, or goals, nor did she explain the services or handle any objections. Contact details were not confirmed, and there was no summary of agreements at the end, missing opportunities to build rapport and clarify next steps.

Reine Francis Edmund 09:41 · 1:10 0/0

What was good

The caller left a clear and polite voicemail message for Edmund, stating the purpose and next steps clearly.

What went wrong

There was no live conversation to evaluate sales skills or follow-up actions. The message could have included a specific call-back number or time to improve response chances.

Reine Francis — 09:43 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.

Reine Francis — 09:44 · 1:16 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and reminding them about the consultation. The message was polite and concise, making it easy for the lead to understand the purpose.

What went wrong

There was no opportunity to engage in a live conversation or gather information, so no selling or qualification could occur. The caller should try to reach the lead again or follow up by other means.

Reine Francis Monic 09:47 · 0:24 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and identifying themselves and their company. The message was concise and invited the lead to respond when ready, which is appropriate for a voicemail.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information. No errors were made in the voicemail itself, but no selling or qualification could occur.

Reine Francis Matthias 09:49 · 0:32 0/0

What was good

The caller left a polite and clear voicemail message addressing the lead by name and inviting them to respond with questions or to move forward.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was brief and did not attempt to engage beyond a callback request.

Reine Francis Muhammad 09:51 · 0:24 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and offering a next step with a virtual meeting before an in-office consultation.

What went wrong

Since this was a voicemail, there was no opportunity to engage in conversation or gather information from the lead. The caller did not introduce themselves clearly, as the message says 'This is Ran, Cindy at Evernorth,' which is confusing and could be clearer.

Reine Francis Lama 09:52 · 0:33 3/26

What was good

The caller correctly identified the lead by name and politely checked in on their interest, showing attentiveness to the previous conversation.

What went wrong

The caller did not introduce themselves or the company, nor did they attempt to gather any relevant information or offer next steps. The call ended abruptly after the lead said they changed their mind, missing an opportunity to explore concerns or reschedule.

Reine Francis — 09:54 · 2:21 6/26

What was good

The caller clearly identified himself and the company, saying, 'This is Ram, Team Leader at Evernorth.' He confirmed the client's email and promptly resent the information as requested, showing attentiveness to the lead's needs. The caller also avoided making any illegal promises and offered a clear next step by encouraging the lead to review the email and get back with questions.

What went wrong

The caller did not ask for the client's name or any personal details such as citizenship, immigration status, or goals, missing an opportunity to engage more deeply. There was no discussion of eligibility, programs, or timelines, and no attempt to lock in a specific date or time for follow-up. The call ended without summarizing agreements or confirming next steps beyond the email resend.

Anshuman Mishra — 09:55 · 0:41 0/0

What was good

The caller reached the voicemail promptly and left a brief test message.

What went wrong

No message relevant to the immigration enquiry was left; no opportunity to engage the lead.

Reine Francis Michel Noble 09:56 · 0:35 3/5

What was good

The caller left a clear and polite voicemail message, mentioning the lead by name and inviting a response via WhatsApp to proceed with booking a consultation. The message was concise and professional.

What went wrong

The caller did not lock a specific date and time for the consultation, which could improve conversion chances. Also, no live conversation occurred, so no opportunity to gather client details or handle objections.

Reine Francis Seban 09:57 · 1:05 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and referencing previous communication, which is professional and personal.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead was taken. The message could have included a direct call to action or contact details for easier follow-up.

Anshuman Mishra — 09:57 · 0:36 0/0

What was good

The caller reached voicemail promptly and identified the company clearly in the greeting.

What went wrong

No message was left, so no opportunity to engage or leave information for a callback.

Reine Francis — 09:59 · 0:39 4/26

What was good

The caller introduced himself and the company clearly, saying, "I'm Ram, team leader at Evernorth." The caller also allowed the lead to express their objection about having paid for many consultations.

What went wrong

The caller did not ask for the lead's name or any qualifying questions about their immigration status, goals, or background. No next steps or consultation offers were made, and the call ended abruptly without confirming any details or summarizing agreements.

Reine Francis — 10:01 · 0:24 0/0

What was good

The caller correctly identified that the call reached a voicemail service that was not initialized and did not attempt to sell or push further.

What went wrong

No message was left, so no opportunity to engage the lead or provide contact information was taken.

Reine Francis Brij 10:02 · 0:32 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and mentioning the company, which is good for personalization and professionalism.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information. The message could have included a brief mention of the service offered to increase interest.

Reine Francis — 10:04 · 1:07 3/26

What was good

The caller maintained a polite tone and respected the lead's request to call back later, even suggesting WhatsApp for contact.

What went wrong

The caller did not introduce themselves or the company, nor did they gather any information about the lead or explain the service. There was no attempt to engage or move the lead forward in the sales process, making the call ineffective.

Reine Francis — 10:06 · 0:39 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond when convenient.

What went wrong

No conversation occurred, so no opportunity to engage or qualify the lead. The message was brief and did not include a specific next step or consultation offer.

Reine Francis — 10:07 · 0:25 0/0

What was good

The caller reached the voicemail system and left a clear message about the customer's voicemail not being initialized. This informs the lead about the issue effectively.

What went wrong

No message was left beyond the automated voicemail notice, so no opportunity to engage or leave a sales pitch was taken.

Sara Habchi — 10:08 · 1:23 7/26

What was good

The caller clearly introduced herself and the company twice, establishing the purpose of the call. She successfully scheduled a specific follow-up call time, locking in a date and time with the lead.

What went wrong

The caller did not ask for the lead's name or any qualifying information such as citizenship, immigration status, or goals. There was no discussion of eligibility, programs, or next steps beyond scheduling. Contact details were not confirmed, and the call ended abruptly without summarizing agreements or handling objections.

Reine Francis — 10:08 · 1:04 0/0

What was good

The caller left a clear voicemail message addressing Victor and mentioning the consultation booking.

What went wrong

No live conversation occurred, so no selling or qualifying was possible. The message was brief but relevant.

Reine Francis — 10:11 · 0:58 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, saying "Fran Francis, team leader at Evernorth." They also left a polite follow-up message encouraging the lead to get back if interested.

What went wrong

This call was a voicemail with no live conversation, so no selling or qualification occurred. The caller could have left a more detailed message about next steps or consultation benefits to increase callback chances.

Reine Francis — 10:13 · 0:23 0/0

What was good

The caller left a clear and polite voicemail message for Chelsea, indicating follow-up intent.

What went wrong

No live conversation occurred, so no selling or qualification could take place. No contact details were confirmed or next steps locked.

Reine Francis Alexia 10:13 · 0:25 0/0

What was good

The caller left a clear and polite voicemail message, stating their name and company and the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included a callback number or more specific next steps to improve response chances.

Reine Francis — 10:14 · 1:16 6/26

What was good

The caller clearly introduced themselves and referenced prior WhatsApp communication, which helped establish context quickly. They also offered a next step by mentioning consultation booking and confirmed contact details for follow-up.

What went wrong

The caller missed many key qualification questions such as the client's goals, immigration status, and eligibility, which are essential for a productive consultation. There was no attempt to lock a specific date or summarize agreements, leaving the call open-ended and less effective.

Reine Francis — 10:17 · 1:20 0/0

What was good

The caller left a voicemail message following up on the lead's decision about the consultation, showing persistence and politeness.

What went wrong

The call was answered by voicemail, so no live interaction occurred. The message was somewhat unclear and included some confusing phrases like 'I will send my message to the promise.' The caller could improve clarity in voicemail messages.

Sara Habchi Abdul 10:18 · 17:35 23/26

What was good

The caller conducted a thorough and professional conversation, confirming Abdul's details and explaining multiple immigration pathways clearly. Sarah handled objections well and provided realistic options without making illegal promises, showing strong knowledge and client engagement.

What went wrong

The caller did not lock a specific date and time for the next step, nor did she clearly summarize the agreements at the end of the call. These missed opportunities could reduce conversion effectiveness.

Reine Francis Jewel 10:18 · 1:17 7/26

What was good

The caller clearly introduced themselves and confirmed the lead's name, Jewel, establishing a personal connection. They explained the consultation process and fee transparently, including the refund policy and follow-up options, which is helpful for setting expectations. The offer of a paid consultation was clearly communicated without any illegal promises.

What went wrong

The caller missed several key qualification questions such as citizenship, immigration status, and goals, which are essential for tailoring advice. They did not confirm a specific appointment date or contact details, nor did they summarize the agreements at the end, which could lead to confusion or lost follow-up opportunities. Handling objections was also absent, limiting engagement with the lead's concerns.

Reine Francis Anshas 10:20 · 0:52 6/26

What was good

The caller maintained a polite and clear tone, confirming the lead's availability and encouraging follow-up via WhatsApp. They respected the lead's current work situation and agreed on a suitable time frame for further contact.

What went wrong

The caller did not introduce themselves or the company, missing an important step in establishing trust. No qualifying questions or program information were discussed, and no specific appointment was set, which limits progress toward closing the consultation.

Reine Francis — 10:21 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left, so no opportunity to engage or leave information.

Reine Francis — 10:23 · 0:25 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and mentioning the consultation booking for Wednesday.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a callback number or further contact details for convenience.

Reine Francis Roshan Sharma 10:23 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and referencing prior contact.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead further.

Sara Habchi Muhammad 10:39 · 0:59 6/24

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific callback time at 2 p.m., securing a commitment for a follow-up conversation.

What went wrong

The caller did not gather any substantive information about the lead's immigration status, goals, or background, missing an opportunity to assess eligibility or present relevant programs. No next steps beyond scheduling the callback were offered, and no contact details were confirmed, which could hinder future communication.

Sara Habchi Kapil 10:42 · 2:49 7/24

What was good

The caller introduced herself and the company clearly and confirmed the lead's name Kapil early on. She also confirmed the lead's current immigration status and education details, and handled the poor call quality professionally by suggesting a WhatsApp call.

What went wrong

The caller missed several key qualification questions such as citizenship, immigration goals, age, language proficiency, and work experience. No eligibility assessment or program presentation was made, and no next steps or consultation were offered. The call ended abruptly due to technical issues without summarizing or locking a follow-up.

Reine Francis — 10:57 · 1:11 0/0

What was good

The caller left a clear, polite voicemail identifying themselves and the company, and requested a callback with a preferred time. This is a professional approach to engaging the lead when no one answered.

What went wrong

No live conversation occurred, so no opportunity to assess the sales process or handle objections. The message was brief and did not include a next step beyond asking for a callback time, which could be improved by offering a specific consultation option.

Reine Francis Pradeep 11:08 · 0:34 3/5

What was good

The caller left a clear and polite voicemail, identifying themselves and the company, and invited the lead to get back by message or WhatsApp to book a call. The message was concise and professional.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling or qualification was done. The caller did not lock a specific date and time for a follow-up call, which could improve conversion chances.

Reine Francis Chris 11:09 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and requested a callback with preferred timing and contact method.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead further. The message was brief and did not provide detailed information about next steps or services.

Sara Habchi Rohit 11:10 · 1:14 8/26

What was good

The caller introduced herself clearly and identified the company, saying, 'My name is Sarah, and I am a case manager with Evernorth.' She also secured a specific date and time for a follow-up call, confirming, 'You can call me around 9 o'clock tomorrow.'

What went wrong

The caller did not gather any information about the lead's background such as citizenship, immigration status, or goals beyond a brief mention of permanent residency. No eligibility assessment, program presentation, or next steps were discussed. The call ended without confirming contact details or summarizing agreements, missing key opportunities to advance the sales process.

Reine Francis Sasha 11:10 · 2:00 10/24

What was good

The caller introduced themselves and the company clearly, and confirmed the lead's name, immigration status, and permit expiry date. They successfully locked a specific date and time for a follow-up meeting and confirmed contact details for sending information.

What went wrong

The caller missed several key qualification questions such as the lead's citizenship, immigration goals, age, education, language proficiency, and work experience. They also did not present any program details, explain steps or timelines, or highlight the RCIC licence. There was no summary of agreements at the end, which would help confirm understanding and commitment.

Reine Francis — 11:15 · 1:09 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, stating, "Ren Francis, team leader at Evernort." They also left a polite and clear message inviting the lead to respond with a preferred time for a call.

What went wrong

The call went to voicemail, so no live interaction occurred. The caller did not manage to speak with the lead or gather any information, which limits the opportunity to advance the sales process.

Reine Francis — 11:16 · 7:25 15/26

What was good

The caller clearly introduced themselves and the company, confirmed the client's current immigration status, and provided detailed explanations of the next steps and program options. They also offered a paid consultation and successfully locked in a specific date and time for the appointment, confirming contact details.

What went wrong

The caller missed opportunities to ask for the client's name, citizenship, immigration goals, age, education, language proficiency, and work experience, which are important for a thorough assessment. Additionally, there was no summary of agreements at the end, and no handling of common objections like 'I'll think about it' or 'I'll do it myself.'

Reine Francis — 11:48 · 1:14 7/24

What was good

The caller introduced themselves and the company clearly, saying, "This is Ren, team leader at Evernorth." They successfully locked in a specific callback time at 5 p.m., showing good scheduling skills.

What went wrong

The caller did not ask for the client's name or any qualifying information such as citizenship, immigration status, or goals. There was no discussion of the client's profile or eligibility, and no explanation of the process or services. Contact details were not confirmed, and no summary of the call was provided. This call was very brief and missed many key selling opportunities.

Sara Habchi Anne-Marie 12:00 · 0:18 0/0

What was good

The caller left a clear and polite voicemail message addressing Anne-Marie and mentioning the scheduled call time. This shows good preparation and professionalism in attempting to connect.

What went wrong

No conversation took place, so no selling or engagement occurred. The caller could consider leaving a more detailed message to encourage a callback.

Sara Habchi Moktar 12:31 · 0:50 4/26

What was good

The caller greeted the lead by name and clearly stated the intent to confirm information and discuss services, showing a professional approach. The caller also recognized the call quality issue and proposed to call back, demonstrating adaptability.

What went wrong

The call was very brief and did not cover any substantive information about the lead's situation or needs. The caller did not gather any key details such as citizenship, immigration status, or goals, nor did they present any programs or next steps. The call ended abruptly due to technical issues without progressing the sales process.

Sara Habchi Mokhtar 12:32 · 11:50 18/24

What was good

The caller engaged in a thorough conversation, confirming details like Mokhtar's work permit and education. They clearly explained the consultation process and payment method, ensuring the lead understood next steps.

What went wrong

The caller missed asking Mokhtar's age and did not explain the full steps or timelines of the immigration process. They also did not lock in a specific consultation date or summarize the agreements at the end of the call.

Reine Francis Solomon 13:55 · 0:22 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and identifying themselves and the company. The message invites the lead to respond when ready, which is appropriate for a voicemail.

What went wrong

No issues since this was a voicemail; however, leaving a slightly more detailed message about next steps or benefits might improve callback rates.

Reine Francis — 13:56 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to speak to a non-existent person. The message clearly indicated the customer's voicemail was not initialized.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or leave contact information for a callback.

Reine Francis Solomon 13:57 · 0:19 0/0

What was good

The caller left a polite and clear voicemail message for Solomon, reminding him to get back as requested.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was brief and did not provide additional information about the services.

Reine Francis Azaz 13:59 · 1:21 7/26

What was good

The caller maintained a polite and engaging tone, addressing the lead by name and confirming next steps with WhatsApp for follow-up. The conversation stayed professional without any illegal promises.

What went wrong

The caller did not introduce themselves or the company, nor did they gather essential information like citizenship, immigration status, or goals. No program was presented or consultation offered, and the call ended without locking a follow-up appointment or summarizing agreements.

Reine Francis — 14:02 · 0:17 0/0

What was good

The caller left a clear and polite voicemail message for Andrew, asking for a response to proceed or close the file. This is a professional way to follow up when the lead is unavailable.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included the caller's name and company for better identification.

Reine Francis — 14:03 · 0:24 0/0

What was good

The call reached a voicemail indicating the customer's mailbox is not initialized. The caller correctly did not leave a message since no human answered.

What went wrong

There is nothing wrong with this call as it was a voicemail with no opportunity to engage the lead.

Reine Francis Shilonia 14:05 · 0:38 0/0

What was good

The caller left a clear voicemail message for Shilonia, mentioning the discount extension and inviting a callback.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was brief and did not include company introduction or other sales elements.

Reine Francis Sharan 14:06 · 0:22 0/0

What was good

The caller left a clear and polite voicemail message for Sharan, inviting a callback to discuss the application. The message was concise and respectful of the lead's time.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller did not leave detailed information about next steps or company credentials in the voicemail.

data check · 14 calls not matched to a lead · 35 leads unassigned · reached counts every answered call, voicemail included