EverNorth — Daily Callers Report

Friday, 28 August 2026

built 29 Aug 2026, 06:11 · America/Toronto
archive

Calls

63 out / 10 in

Leads

new today

Reached

58 answered − 40 vm, 7 short

Qualified

good status

Booked

moved to 1.4

Messages

SMS

Follow-up

6 reached, 37 vm, 6 short, 6 missed

Lead→Booked

0.0%

daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123

Sara

2894661244

08:070:00

incoming no answer

Tuncay Lamar

08:0914:02

outgoing answered

checklist22/26

Amandeep Guuman

09:160:04

outgoing too short

Nikhil Rana

09:181:16

outgoing answered

checklist5/26

Eakagr Sharma

09:400:03

outgoing too short

Eakagr Sharma

09:411:08

incoming answered

Prïñçë Mäfïä

09:451:07

outgoing answered

checklist4/26

Md Hasibul Hasan

09:510:52

outgoing voicemail

Arpandeep Singh

09:550:49

outgoing voicemail

romellio costales

10:090:00

outgoing no answer

Amandeep Guuman

10:221:00

outgoing answered

checklist4/26

Diego

10:590:00

outgoing no answer

Thinley Chedup

11:020:00

outgoing no answer

2894661244

11:020:00

incoming no answer

2894661244

11:120:00

incoming no answer

Eakagr Sharma

11:3010:00

outgoing answered

checklist21/26

Robert Mark Arnob D' Costa

11:500:04

outgoing too short

Calib saturnin

11:512:38

outgoing answered

checklist8/26

Vijay Surya

12:540:02

outgoing too short

Moctar Coulibaly

17:560:00

incoming no answer

Moctar Coulibaly

17:570:00

incoming no answer

Moctar Coulibaly

17:570:00

incoming no answer

Moctar Coulibaly

17:570:00

incoming no answer

Anshuman

no calls

Reine

Tolu

09:191:08

outgoing voicemail

Opeyemi Agbola

09:210:33

outgoing voicemail

Maneesh Santhosh Kumar Jalaja

09:230:34

outgoing voicemail

Sandesh Khadka

09:240:44

outgoing voicemail

itoro Udounwa

09:250:34

outgoing voicemail

Jass

09:260:17

outgoing voicemail

Emmanuel Suárez Hernández

09:270:45

outgoing voicemail

Edmond Sarpong

09:431:06

outgoing voicemail

Genious Gigla Muradzi

09:450:24

outgoing voicemail

Jowayne Hinds

09:470:43

outgoing voicemail

Mr Chizzy

09:500:25

outgoing voicemail

LAMA

09:510:03

outgoing too short

Himanshu Sharma

09:531:08

outgoing voicemail

Palwinder Joshi

09:540:48

outgoing voicemail

Nisarg Chauhan

09:570:30

outgoing voicemail

PATIENCE ANWURI

09:591:04

outgoing answered

checklist5/26

Suzanne

10:011:07

outgoing voicemail

Suzanne

10:020:52

outgoing voicemail

Lokesh Mehta

10:040:24

outgoing voicemail

Meraj Mahi

10:050:00

outgoing no answer

Dilbar Hussain

10:060:23

outgoing voicemail

Navjot Singh

10:070:34

outgoing voicemail

𝑳𝒂𝒌𝒉𝒗𝒊𝒓 J𝒂𝒕𝒕𝒂𝒏𝒂

10:080:34

outgoing voicemail

Parth

10:100:24

outgoing voicemail

Noah Rajeev

10:110:36

outgoing voicemail

Ishmael Afful

10:120:24

outgoing voicemail

2892990235

10:130:00

incoming no answer

Femi Abolarin

10:150:27

outgoing voicemail

Vipul Choudhary

10:160:11

outgoing voicemail

Mithushan

10:170:00

outgoing no answer

Mithushan

10:170:25

outgoing voicemail

Manik Samra1

10:180:39

outgoing answered

checklist3/26

Amrinder Singh

10:200:00

outgoing no answer

Oluwa Toni

10:201:04

outgoing voicemail

Nikhil Sihag

10:230:36

outgoing voicemail

Mohd Haris Khan

10:240:06

outgoing too short

Segun Saka-Aiyedun

10:240:58

outgoing voicemail

Ar Kr

10:250:19

outgoing voicemail

Victor Orebanjo

10:260:59

outgoing voicemail

Amaan Vahora

10:271:09

outgoing answered

checklist5/26

Yousuf Porosh

10:291:09

outgoing voicemail

Chirag Sehgal

10:310:24

outgoing voicemail

Aizaz Mansuri

10:320:36

outgoing voicemail

Andrew Valenzuela

10:350:23

outgoing voicemail

Shiron Salim

10:380:17

outgoing voicemail

Solomon Koomson

10:391:02

outgoing voicemail

Hamza

10:401:05

outgoing answered

checklist3/26

Harpender

10:481:15

outgoing voicemail

Aditya

11:180:02

outgoing too short

2892990235

15:120:00

incoming no answer

Jonathan

no calls

Leads by source 22 total

Meta-Form-PGWP

Landing-PGWP

Second-Job

SMM-Organic

Web-Organic

Speed to lead working minutes · 5 of 22 leads called

Fastest

10 min

Sara Habchi 08:00–14:00

183 min on the clock

Slowest

112 min

Sara Habchi 08:00–14:00

545 min on the clock

median 53 min · 17 leads never called

Conversion by caller

Caller	Leads	Calls	Reached	Reach	Qualified	Book
Sara Habchi	4	23	7	30.4%	2	0.0%
Anshuman Mishra	0	0	0	0.0%	0	0.0%
Reine Francis	1	50	4	8.0%	0	0.0%
Jonathan Gutman	0	0	0	0.0%	0	0.0%

Daily funnel

Leads

Contacted

Qualified

Consultations

Reach peaks when they pick up · last 14 days

12:00–14:00 best connect

38/126

30.2%

08:00–10:00

41/136

30.1%

10:00–12:00 worst

98/353

27.8%

average 28.9% over 616 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked

Not qualified / lost

Qualified

In progress (contacted)

New / no activity

Caller activity

Caller	Calls	Talk	Span	First	Last	Notes
Sara Habchi	23	31:11	9:49:45	08:07	17:57	46
Anshuman Mishra	0	0:00	—	—	—	2
Reine Francis	50	3:57	5:52:46	09:19	15:12	97
Jonathan Gutman	0	0:00	—	—	—	0

Leads and first call 17 never called · sorted by delay

Lead	Created	First call	Caller	Delay	Score
David Nartey	05:22	—	—	no call	—
Mayank Sharma	08:44	—	—	no call	—
Mohamed Aziz BENZARTI	09:44	—	Constantine	no call	—
Moctar Coulibaly	14:48	—	—	no call	—
Mohammed Khan	14:50	—	—	no call	—
Thirushelvan Manokaran	15:37	—	—	no call	—
Khadime Diaw	17:30	—	—	no call	—
Rohit	17:45	—	—	no call	—
Abisheak Dhanabal	19:07	—	—	no call	—
Yuvraj Singh	19:13	—	—	no call	—
Harsh Pareek	19:26	—	—	no call	—
Vaishak’’ VASH’’ ਵੈਸਾਖ	19:26	—	—	no call	—
Adam	20:05	—	—	no call	—
ABDUL IMRAN SHAIK	21:20	—	—	no call	—
Shailesh Joshi	21:34	—	—	no call	—
Baljinder singh	22:24	—	—	no call	—
Jojomon PJ	23:23	—	—	no call	—
Md Hasibul Hasan	00:46	09:51 (0:52)	Sara Habchi	112 min	voicemail
Prïñçë Mäfïä	08:33	09:45 (1:07)	Sara Habchi	72 min	4/26
Tolu	08:26	09:19 (1:08)	Reine Francis	53 min	voicemail
Eakagr Sharma	09:18	09:40 (0:03)	Sara Habchi	23 min	—
Tuncay Lamar	05:06	08:09 (14:02)	Sara Habchi	10 min	22/26

Booked consultations 0 today

no consultations booked on this day

SMS 84 sent · 12 received · 51 contacts

Reply rate

16.3%

8 of 49 conversations

Median reply

128 min

client's first answer

Caller	Sent	Received	Contacts	Started	Replied	Reply
Sara Habchi	13	6	8	3	1	33.3%
Anshuman Mishra	0	0	0	0	0	0.0%
Reine Francis	71	6	46	46	7	15.2%
Jonathan Gutman	0	0	0	0	0	0.0%

Waiting for a reply 9 conversations where the client wrote last

Tuncay Lamar 08:08 · Sara Habchi 952 min

Same here. Tried calling you

Amandeep Guuman 10:09 · Sara Habchi 830 min

Can i call you

Aditya 12:38 · Reine Francis 681 min

So sorry I missed your call

Md Hasibul Hasan 15:26 · Sara Habchi 514 min

Hi sara, I am sorry i missed your call. My wife already send our information through email. Her name is Mahia.

+6475132416 15:30 · Sara Habchi 510 min

Hi Sara, this is Mahia. I sent you an email regarding our PR situation. I can come and meet you in office tomorrow if yo

Tim Chin 17:40 · Sara Habchi 380 min

Can I booked your time on Monday 11am?

Priviledge Gutss 21:12 · Reine Francis 168 min

Good Day, will be available Tuesday going forward. Currently at a remote mine site

ABDUL IMRAN SHAIK 21:28 · Reine Francis 152 min

Hi, I would like to get a call in the morning

Shailesh Joshi 21:35 · Reine Francis 145 min

Ash 5 pm -9Pm

WhatsApp calls 0 calls · 0 out / 0 in · 0:00 talk

4 agents not reporting — WhatsApp calls from Reine, Sara, Anshuman, Jonathan are missing from this report

no WhatsApp calls recorded on this day

Agents recording software on callers' machines

Caller	Last seen	Status
Reine Francis	17:25 (3646 min ago)	offline
Sara Habchi	—	offline
Anshuman Mishra	—	offline
Jonathan Gutman	—	offline

Call reviews 50 of 11 live conversations

Sara Habchi Tinkai 08:09 · 14:02 22/26

What was good

The caller clearly introduced herself and the company, confirming the lead's name and current status. She thoroughly gathered relevant information, explained the programs and next steps clearly, and offered a paid consultation while highlighting the RCIC license.

What went wrong

The caller did not attempt to lock a specific date and time for the consultation, nor did she handle common objections like 'I'll think about it' or 'I'll do it myself.' These missed opportunities could improve conversion rates.

Sara Habchi Nikhil 09:18 · 1:16 5/26

What was good

The caller introduced herself clearly and named the company, saying, 'my name is Sarah, and I am a case manager with Everest North.' She also addressed the lead by name, showing some personalization. When the language barrier arose, she handled it politely and offered to continue communication via WhatsApp, showing adaptability.

What went wrong

The call was very short and did not progress beyond introduction due to the language barrier. The caller did not gather any immigration details or assess eligibility, nor did she offer a consultation or lock a follow-up appointment. The call ended abruptly without summarizing or confirming next steps beyond a promise to text, which limits engagement potential.

Reine Francis — 09:19 · 1:08 0/0

What was good

The caller left a clear and polite voicemail message, introducing themselves and their role.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The message was brief and did not provide details that might encourage a callback.

Reine Francis — 09:21 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call. The message included contact options and a call to action.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead in conversation or gather information. No direct selling or qualification occurred, which is expected in this context.

Reine Francis — 09:23 · 0:34 0/0

What was good

The caller left a clear and polite voicemail, identifying themselves and the company, and explained the reason for the call. They also mentioned a follow-up WhatsApp message and requested the lead's preferred time for a call, which is proactive.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information. No message content was left beyond the introduction and callback request, so no further selling or qualification was possible.

Reine Francis Sandesh 09:24 · 0:44 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and explaining the reason for the call. The message included a call to action, asking the lead to respond by message or WhatsApp with a preferred time for a call.

What went wrong

No issues with the voicemail message. It was concise and professional, and it was worth leaving as it invites the lead to engage further.

Reine Francis — 09:25 · 0:34 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call.

What went wrong

There was no opportunity to engage in a live conversation or gather any client information, so no selling or qualification could be done on this call.

Reine Francis — 09:26 · 0:17 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. No message was left, which is appropriate given the uninitialized voicemail service.

What went wrong

No message was left on the voicemail, which could have been an opportunity to briefly introduce the company and offer a callback.

Reine Francis Manuel Suarez 09:27 · 0:45 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond via message or WhatsApp.

What went wrong

Since this was a voicemail, no direct interaction or selling occurred. The message could have included a more specific call to action or a callback time to improve engagement.

Reine Francis Edmund 09:43 · 1:06 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, stating, "this is Ren, team leader at Everton North." They also left a polite follow-up message encouraging the lead to respond if interested.

What went wrong

Since this was a voicemail with no live conversation, the caller missed the opportunity to engage directly with the lead or gather any information. No next steps or consultation bookings could be confirmed.

Reine Francis — 09:45 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation.

What went wrong

No message was left, so the opportunity to engage the lead was missed.

Sara Habchi Prince 09:45 · 1:07 4/26

What was good

The caller introduced herself and the company clearly, saying, "my name is Sarah, and I am a case manager with Evergreen North." She also addressed the lead by name, "Prince," which personalizes the call and shows attention to detail.

What went wrong

The call was very brief and mostly focused on technical difficulties with audio quality. The caller did not gather any immigration-related information or discuss the lead's goals, status, or eligibility. There was no attempt to present programs, handle objections, or offer next steps. The call ended without confirming contact details or summarizing any agreements.

Reine Francis — 09:47 · 0:43 0/0

What was good

The caller clearly left a concise voicemail stating their name and reason for calling, which is professional and to the point.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The message was brief but did not include a callback number or further details to facilitate a response.

Reine Francis Mr. Chazia 09:50 · 0:25 0/0

What was good

The caller left a polite and clear voicemail message addressing the lead by name and reminding them about the consultation booking. The message was concise and respectful, encouraging a response if the lead was no longer interested.

What went wrong

There was no opportunity to engage in a live conversation or gather information, but the voicemail was appropriate. No issues with the message content or tone.

Sara Habchi — 09:51 · 0:52 0/0

What was good

The caller clearly identified herself and the company in the voicemail, stating the purpose of the call regarding PR services. This provides a professional and informative message for the lead to respond to.

What went wrong

The call ended in voicemail without any opportunity to engage the lead or gather information. No message was left beyond the initial greeting, missing a chance to encourage a callback or provide further contact details.

Reine Francis — 09:53 · 1:08 0/0

What was good

The caller left a clear voicemail message explaining the reason for the call and a polite follow-up, which is professional and respectful.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The voicemail was somewhat repetitive and could be shortened to maintain interest.

Reine Francis Valender 09:54 · 0:48 0/0

What was good

The caller left a clear voicemail message for Valender, explaining the situation and inviting a response if still interested.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message assumes disinterest without confirming.

Sara Habchi — 09:55 · 0:49 0/0

What was good

The caller clearly identified themselves and the company, stating the purpose related to PR services. The message was polite and professional, inviting the lead to stay on the line.

What went wrong

This call went to voicemail and no message was left for the lead to hear later. Leaving a brief message could have increased the chance of a callback.

Reine Francis — 09:57 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message with a call to action, inviting the lead to book a consultation and emphasizing limited availability.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. No message was left beyond the brief invitation, which limits the chance to connect further.

Reine Francis Rachel 09:59 · 1:04 5/26

What was good

The caller maintained a polite and understanding tone, saying "It's fine, not a problem" and successfully locked a follow-up date for Monday, which keeps the lead engaged.

What went wrong

The caller did not introduce themselves or the company, nor did they ask any qualifying questions about Rachel's situation or goals. There was no attempt to present services or offer a consultation, making this call a missed opportunity to advance the sales process.

Reine Francis — 10:01 · 1:07 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, stating, "This is Ram Francis, team leader at Evernorth."

What went wrong

This call was a voicemail with no live conversation, so no selling or engagement occurred. The caller did not leave a clear message or next steps for the lead, which reduces the chance of a callback.

Reine Francis — 10:02 · 0:52 0/0

What was good

The caller attempted to reach the lead and left a voicemail greeting indicating the lead's name, Frances. The caller also asked the lead to stay on the line, showing an effort to connect.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller did not leave a message beyond the greeting, missing a chance to provide more information or encourage a callback.

Reine Francis — 10:04 · 0:24 0/0

What was good

The caller reached voicemail promptly and the message was clear about the customer's voicemail status.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or leave contact information.

Reine Francis — 10:06 · 0:23 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the purpose of the call.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The message could have included a callback number for easier response.

Reine Francis Nabsad 10:07 · 0:34 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and mentioning the consultation booking. This is a good way to prompt a response.

What went wrong

There was no opportunity to engage in a conversation or gather information, but the caller could have left a more detailed message explaining the benefits of booking the consultation to increase response chances.

Reine Francis Alexia 10:08 · 0:34 0/0

What was good

The caller left a clear and polite voicemail message addressing Alexia and reminding her of the pending decision. The message also offered to book a consultation, which is a good call to action.

What went wrong

There was no opportunity to engage in a live conversation or gather information from the lead, so no selling or qualification could be done.

Reine Francis — 10:10 · 0:24 0/0

What was good

The call reached a voicemail that was not initialized, so no conversation was possible. The caller did not leave a message, which is appropriate given the situation.

What went wrong

There is nothing wrong with this call as it was a voicemail with no message left.

Reine Francis — 10:11 · 0:36 0/0

What was good

The caller left a clear and polite voicemail message reminding the lead to get back to them to book a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.

Reine Francis — 10:12 · 0:24 0/0

What was good

The caller correctly identified that the call reached an uninitialized voicemail and ended promptly without leaving a message.

What went wrong

No message was left, so there was no opportunity to engage or provide information to the lead.

Reine Francis — 10:15 · 0:27 0/0

What was good

The caller left a clear voicemail message asking the lead to confirm interest.

What went wrong

No live conversation occurred, so no selling or qualification could take place.

Reine Francis — 10:16 · 0:11 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. No errors were made since no human answered.

What went wrong

No message was left on the voicemail, which could have been useful to prompt a callback from the lead.

Reine Francis — 10:17 · 0:25 0/0

What was good

The call was handled professionally by leaving a clear voicemail message about the uninitialized mailbox.

What went wrong

No message was left for the lead, missing an opportunity to engage or prompt a callback.

Reine Francis Manek 10:18 · 0:39 3/26

What was good

The caller engaged the lead by referencing the previous contact and the email sent, showing follow-up effort. The lead's name was used, which personalizes the interaction.

What went wrong

The caller did not introduce themselves or the company, missing a key opportunity to build trust. No qualifying questions or program information were shared, and no next steps or appointments were secured, resulting in a very brief and unproductive call.

Reine Francis — 10:20 · 1:04 0/0

What was good

The caller left a clear voicemail message identifying themselves and the company, saying "This is Ren, team leader at Evernorth."

What went wrong

There was no live conversation to assess sales skills or gather client information. The message was brief and did not include a clear call to action or next steps beyond asking to "get back to me."

Sara Habchi Amanjeep 10:22 · 1:00 4/26

What was good

The caller introduced herself clearly and identified the company, saying, 'my name is Sarah, and I am a case manager with Evernorth.' She also confirmed the lead's name early in the call, establishing a personal connection.

What went wrong

The call was very short and technical issues prevented a full conversation. The caller did not gather any immigration details or discuss next steps, missing the opportunity to assess eligibility or offer a consultation. The call ended abruptly without confirming contact details or locking a follow-up.

Reine Francis Nicole 10:23 · 0:36 0/0

What was good

The caller left a clear and polite voicemail message addressing Nicole and referencing prior WhatsApp communication. The message invites Nicole to get back with any questions and readiness to proceed, which is appropriate for a follow-up.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling or qualifying was possible. The caller could consider leaving a slightly more detailed message to encourage a callback, but no errors occurred in this brief voicemail.

Reine Francis — 10:24 · 0:58 0/0

What was good

The caller left a clear voicemail message identifying themselves as Ren Francis, Team Leader at Evernorth, and asked the lead to get back if interested. The message was polite and professional.

What went wrong

There was no live conversation to engage with the lead or gather any information. The caller did not manage to speak directly with the lead, so no selling or qualification could occur.

Reine Francis — 10:25 · 0:19 0/0

What was good

The call reached a voicemail that was not initialized, so no conversation was possible. The caller correctly did not attempt to push further or leave a message.

What went wrong

There was no opportunity to engage with a lead or present any information, so no errors occurred on this call.

Reine Francis Victor 10:26 · 0:59 0/0

What was good

The caller left a clear message for Victor to get back to proceed with booking the consultation.

What went wrong

This was a voicemail only; no live conversation occurred, so no selling or qualification happened.

Reine Francis — 10:27 · 1:09 5/26

What was good

The caller introduced themselves clearly and acknowledged the previous WhatsApp communication, which helped maintain rapport. The client expressed their intention to proceed with the PR application in the future, and the caller responded supportively, congratulating the client on their upcoming marriage.

What went wrong

The caller missed several key opportunities to gather important information such as the client's name, citizenship, and immigration status. There was no discussion of eligibility, program options, or next steps like booking a consultation, which are crucial for progressing the sale. The call ended without confirming any follow-up actions or contact details, leaving the lead engagement incomplete.

Reine Francis — 10:29 · 1:09 0/0

What was good

The caller left a clear voicemail message referencing a previous discussion and inviting the lead to respond. The message was polite and professional, encouraging the lead to get back to proceed accordingly.

What went wrong

There was no opportunity to engage in a live conversation or gather information, so no selling or qualification could be done. The caller could consider leaving a more detailed message about next steps or benefits to increase callback chances.

Reine Francis — 10:31 · 0:24 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and reminding the lead about the consultation booking.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included a callback number for easier response.

Reine Francis Asaz 10:32 · 0:36 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and identifying themselves and the company. The message invites the lead to respond with any questions and to move forward, which is appropriate for a follow-up call.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or handle objections. No next steps or contact details were confirmed, but this is expected in a voicemail scenario.

Reine Francis Andrew Valenzuela 10:35 · 0:23 0/0

What was good

The caller left a clear voicemail message for Andrew Valenzuela, politely requesting a callback to proceed with the enquiry.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.

Reine Francis — 10:38 · 0:17 0/0

What was good

The caller left a polite and clear voicemail message for Sharon, encouraging her to get back to proceed with the application.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during the call.

Reine Francis — 10:39 · 1:02 0/0

What was good

The caller left a clear voicemail message for Solomon, encouraging a callback to proceed with the application.

What went wrong

There was no live conversation to engage the lead or gather information, so no selling or qualification occurred.

Reine Francis Hamza 10:40 · 1:05 3/26

What was good

The caller maintained a polite and clear conversation with the lead, confirming details about the job offer and next steps. The caller showed willingness to clarify the signing process and involved the case manager to assist further.

What went wrong

The caller did not introduce themselves or the company, missing an important step to establish credibility. There was no effort to gather key client information or discuss immigration goals, eligibility, or next steps such as booking a consultation. The call was very transactional and lacked any sales or qualification elements.

Reine Francis Harpender 10:48 · 1:15 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and reminding them of the next steps regarding their permanent residence application. This shows good follow-up and personalization.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a live conversation or gather information. The caller could consider leaving a brief call-back number or invitation to respond to encourage a reply.

Sara Habchi Sharma 11:30 · 10:00 21/26

What was good

The caller conducted a thorough and professional conversation, confirming Sharma's details clearly and explaining the PR pathways and services well. They carefully assessed eligibility and presented options, including trades and French language pathways, showing good knowledge and clarity.

What went wrong

The caller did not handle common objections such as 'I'll think about it' or 'I'll do it myself,' missing an opportunity to reassure the lead. Also, they did not lock a specific date and time for the consultation or summarize the agreements at the end, which could improve closing effectiveness.

Sara Habchi Caleb 11:51 · 2:38 8/26

What was good

The caller introduced herself clearly and confirmed the lead's name and current status. She handled the conversation politely and clarified the limitations of assistance given the lead's refugee removal status.

What went wrong

The caller did not explore the lead's profile beyond immigration status, missing opportunities to assess eligibility or present programs. No next steps or consultations were offered, and no objections were handled. The call ended abruptly without confirming contact details or summarizing agreements.

data check · 7 calls not matched to a lead · 16 leads unassigned · reached counts every answered call, voicemail included