EverNorth — Daily Callers Report

Thursday, 27 August 2026

built 28 Aug 2026, 06:16 · America/Toronto
archive

Calls

88 out / 4 in

Leads

new today

Reached

83 answered − 46 vm, 13 short

Qualified

good status

Booked

moved to 1.4

Messages

240

SMS

Follow-up

23 reached, 46 vm, 10 short, 8 missed

Lead→Booked

0.0%

daily rate

Day timeline bar height = call length · grey = no answer · WhatsApp

070911131517192123

Sara

Smit Ahir

09:210:00

outgoing no answer

Robert Mark Arnob D' Costa

09:221:26

outgoing answered

checklist5/26

Hodophile

09:280:03

outgoing too short

Komalpreet Kaur

09:300:06

outgoing too short

Komalpreet Kaur

09:300:58

incoming answered

Komalpreet Kaur

09:320:00

outgoing no answer

Mit Parmar

09:340:00

outgoing no answer

Calib saturnin

09:371:24

outgoing answered

checklist6/26

Diego

09:480:00

outgoing no answer

Bharmjeet Singh

09:511:19

outgoing answered

checklist6/26

Amrit Chalise

09:540:03

outgoing too short

Leonid Senal

09:570:06

outgoing too short

Pohon Beringin

09:590:03

outgoing too short

Jean Noel Sanchez Rodriguez

10:010:03

outgoing too short

Aruna Abdullateef

10:520:23

outgoing no speech

Arshdeep Singh

11:010:54

outgoing answered

checklist7/26

Arshdeep Singh

11:0311:44

outgoing answered

checklist21/26

+16478352572

12:500:05

outgoing too short

Tahsin Samit

12:596:06

outgoing answered

checklist17/26

Bharmjeet Singh

13:300:06

outgoing too short

Michael Onyarin

15:580:00

incoming no answer

Michael Onyarin

15:580:00

incoming no answer

Michael Onyarin

15:580:00

incoming no answer

Anshuman

no calls

Reine

Victor Orebanjo

09:501:30

outgoing voicemail

checklist3/6

Edmond Sarpong

09:531:25

outgoing voicemail

checklist5/6

PATIENCE ANWURI

09:551:16

outgoing answered

checklist5/26

Ernest Ovbiolokun

09:580:26

outgoing voicemail

Ernest Ovbiolokun

09:590:16

outgoing voicemail

Ewere Monday

10:010:00

outgoing no answer

Ishmael Afful

10:040:34

outgoing answered

checklist2/26

K D Nishantha Nishan

10:080:03

outgoing too short

Mr Chizzy

10:100:36

outgoing voicemail

Noah Rajeev

10:130:42

outgoing voicemail

Vishal Dutt

10:162:53

outgoing voicemail

Navjot Singh

10:190:24

outgoing voicemail

Palwinder Joshi

10:210:34

outgoing voicemail

Lokesh Mehta

10:240:20

outgoing voicemail

Ar Kr

10:250:29

outgoing voicemail

Brij Trivedi

10:260:29

outgoing voicemail

Segun Saka-Aiyedun

10:271:19

outgoing answered

checklist2/26

Oluwa Toni

10:290:26

outgoing voicemail

Amrinder Singh

10:301:06

outgoing answered

checklist5/26

Amrinder Singh

10:321:01

outgoing answered

checklist6/26

Chirag Sehgal

10:330:40

outgoing voicemail

Yousuf Porosh

10:361:05

outgoing voicemail

Neville More

10:370:24

outgoing voicemail

Amaan Vahora

10:380:24

outgoing voicemail

Suzanne

10:401:16

outgoing voicemail

Devarsh Patel

10:430:40

outgoing voicemail

Himanshu Sharma

10:451:08

outgoing voicemail

Haron Paul Reyes

10:460:36

outgoing answered

checklist4/26

Nishan Gajurel

10:470:30

outgoing voicemail

Ginto Tom

10:481:28

outgoing answered

checklist5/26

Opeyemi Agbola

10:511:11

outgoing answered

checklist5/26

Meraj Mahi

10:530:35

outgoing voicemail

Parth

10:540:17

outgoing voicemail

Dilbar Hussain

10:560:34

outgoing voicemail

Vipul Choudhary

10:570:25

outgoing voicemail

Nisarg Chauhan

10:580:24

outgoing voicemail

Omachonu Ufedo Julius

10:590:59

outgoing answered

checklist2/26

𝑳𝒂𝒌𝒉𝒗𝒊𝒓 J𝒂𝒕𝒕𝒂𝒏𝒂

11:010:33

outgoing voicemail

mithushan

11:051:05

outgoing answered

checklist7/26

Omar Metwally

11:090:00

outgoing no answer

Johnmhark Ballesteros

11:100:40

outgoing voicemail

Trần Thanh Hữu Hồ

11:110:33

outgoing voicemail

Abhishek Upadhyay

11:110:04

outgoing too short

Manik Samra1

11:131:12

outgoing answered

checklist8/26

Alejandro Hernandez

11:150:33

outgoing voicemail

Navdeep Sher Gill

11:150:30

outgoing voicemail

LAMA

11:167:31

outgoing answered

checklist15/26

Deepak Kumar

11:260:07

outgoing too short

Deepak Kumar

11:270:22

outgoing voicemail

JAI KHATRI

11:590:31

outgoing voicemail

Amrith Sreedhar

11:596:26

outgoing answered

checklist17/26

Franklyn Stewart

12:060:17

outgoing wrong number

Ravikannan

12:080:08

outgoing too short

Isabelle

12:090:23

outgoing voicemail

Femi Abolarin

12:104:54

outgoing voicemail

Femi Abolarin

12:150:06

outgoing too short

Harikrishnan

12:160:48

outgoing answered

checklist5/26

Harjot Singh Juneja

12:180:29

outgoing voicemail

Vadym Bardukov

12:181:08

outgoing voicemail

Niraj Gurung

12:190:47

outgoing voicemail

Mogal Parvez

12:210:32

outgoing voicemail

Youssef Abdou

12:300:17

outgoing voicemail

Youssef Abdou

12:320:28

outgoing voicemail

Akshat Luthra

12:340:31

outgoing voicemail

Manpreet Singh

12:351:40

outgoing answered

checklist7/26

H I R E N P A N D Y A

12:371:11

outgoing voicemail

Adeva Arvin

12:380:30

outgoing voicemail

Amine Abouchane

12:500:27

outgoing voicemail

Solomon Ayankoya

12:531:25

outgoing answered

checklist7/25

Jonathan

no calls

Leads by source 25 total

Meta-Form-PGWP

Second-Job

Landing-PGWP

SMM-Organic

Speed to lead working minutes · 4 of 25 leads called

Fastest

120 min

Sara Habchi 08:00–14:00

560 min on the clock

Slowest

190 min

Reine Francis 08:00–14:00

631 min on the clock

median 186 min · 21 leads never called

Conversion by caller

Caller	Leads	Calls	Reached	Reach	Qualified	Book
Sara Habchi	2	23	7	30.4%	0	0.0%
Anshuman Mishra	4	0	0	0.0%	0	0.0%
Reine Francis	2	69	17	24.6%	1	0.0%
Jonathan Gutman	0	0	0	0.0%	0	0.0%

Daily funnel

Leads

Contacted

126

Qualified

Consultations

Reach peaks when they pick up · last 14 days

08:00–10:00 best connect

42/124

33.9%

12:00–14:00

41/129

31.8%

10:00–12:00 worst

97/323

30.0%

average 31.4% over 577 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked

Not qualified / lost

Qualified

In progress (contacted)

New / no activity

Caller activity

Caller	Calls	Talk	Span	First	Last	Notes
Sara Habchi	23	23:51	6:37:08	09:21	15:58	144
Anshuman Mishra	0	0:00	—	—	—	2
Reine Francis	69	29:54	3:03:13	09:50	12:53	138
Jonathan Gutman	0	0:00	—	—	—	1

Leads and first call 21 never called · sorted by delay

Lead	Created	First call	Caller	Delay	Score
Ray Wong	04:07	—	Constantine	no call	—
Manojit Goswami	07:19	—	Anshuman Mishra	no call	—
Oussama Harmal	10:59	—	Constantine	no call	—
Ayushi Dave	12:01	—	—	no call	—
Shivank Khanna	13:38	—	Anshuman Mishra	no call	—
Aditya Patel	14:49	—	Anshuman Mishra	no call	—
Oshain Wilson	15:43	—	Anshuman Mishra	no call	—
Manavi Shetty	18:27	—	—	no call	—
Emmanuel Suárez Hernández	18:50	—	—	no call	—
Jass	19:36	—	—	no call	—
itoroUdounwa{}	19:48	—	—	no call	—
Kamal KHATIM	20:10	—	—	no call	—
Sandesh Khadka	20:21	—	—	no call	—
Maneesh Santhosh Kumar Jalaja	20:26	—	—	no call	—
Opeyemi Agbola	20:39	—	—	no call	—
Nikhil Rana	21:32	—	—	no call	—
Amandeep guuman	21:39	—	—	no call	—
Nikhil Rana	22:01	—	—	no call	—
romellio costales	22:24	—	—	no call	—
Arpandeep Singh	22:58	—	—	no call	—
Isaac Shuaibu	23:33	—	—	no call	—
Omar Metwally	00:38	11:09 (0:00)	Reine Francis	190 min	—
mithushan	01:03	11:05 (1:05)	Reine Francis	186 min	7/26
Jean Noel Sanchez Rodriguez	02:37	10:01 (0:03)	Sara Habchi	121 min	—
Pohon Beringin	00:39	09:59 (0:03)	Sara Habchi	120 min	—

Booked consultations 0 today

no consultations booked on this day

SMS 232 sent · 8 received · 113 contacts

Reply rate

7.1%

8 of 113 conversations

Median reply

8 min

client's first answer

Caller	Sent	Received	Contacts	Started	Replied	Reply
Sara Habchi	59	2	48	46	3	6.5%
Anshuman Mishra	0	1	1	0	0	0.0%
Reine Francis	173	5	68	67	5	7.5%
Jonathan Gutman	0	0	0	0	0	0.0%

Waiting for a reply 4 conversations where the client wrote last

Neville More 10:41 · Reine Francis 798 min

Hello ill eait a little bit before start again, i just finished the extension work permit

Noah Rajeev 11:19 · Reine Francis 760 min

Hey Reine, I cannot do the payment right now. Pls let me know the job opportunities you told me about and the place I ne

Aditya 12:41 · Reine Francis 679 min

I am available

Tim Chin 17:12 · Anshuman Mishra 408 min

Hi Ash, I'm Tim. I would like to ask for advice regarding extending my stay and PR. What time is convenient for you?

WhatsApp calls 0 calls · 0 out / 0 in · 0:00 talk

4 agents not reporting — WhatsApp calls from Reine, Sara, Anshuman, Jonathan are missing from this report

no WhatsApp calls recorded on this day

Agents recording software on callers' machines

Caller	Last seen	Status
Reine Francis	17:25 (2211 min ago)	offline
Sara Habchi	—	offline
Anshuman Mishra	—	offline
Jonathan Gutman	—	offline

Call reviews 69 of 24 live conversations

Sara Habchi Robert 09:22 · 1:26 5/26

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She respected the lead's preference to reschedule and agreed to wait for his email to arrange a better time, showing flexibility and good customer service.

What went wrong

The caller did not gather any immigration-related information or discuss the lead's goals, missing an opportunity to qualify the lead. No next steps or consultation offers were made, and the call ended without locking a date or summarizing agreements, resulting in a very limited engagement.

Sara Habchi Caleb 09:37 · 1:24 6/26

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific date and time for a follow-up call, securing the lead's commitment for tomorrow at 10:30 a.m.

What went wrong

The caller missed multiple opportunities to gather important information such as the lead's immigration status, goals, and background details. There was no attempt to assess eligibility, present programs, or offer a paid consultation, which are key steps in progressing the sales process. Additionally, contact details were not confirmed and the call ended without summarizing agreements.

Reine Francis Victor 09:50 · 1:30 3/6

What was good

The caller left a clear and polite voicemail message, offering the next step by inviting the lead to book a consultation and asking for confirmation on how to proceed via WhatsApp or phone. The message was concise and respectful, ensuring the lead knows how to respond or opt out.

What went wrong

Since this was a voicemail, the caller could not engage in a real conversation or handle objections, and they did not lock a specific appointment date and time. There was also no summary of agreements at the end, which is understandable given the format but still a missed opportunity if contact is made later.

Sara Habchi Parhamji 09:51 · 1:19 6/26

What was good

The caller introduced herself and the company clearly and addressed the lead by name, establishing a polite and professional tone. She successfully scheduled a specific follow-up call time, locking in 1:30 p.m. today as agreed with the lead.

What went wrong

The caller missed multiple opportunities to gather important information such as the lead's immigration status, goals, and background details. There was no discussion of eligibility, programs, or next steps beyond scheduling another call, and no attempt to confirm contact details or summarize the conversation. This call was mostly about scheduling rather than advancing the sales process.

Reine Francis Edward 09:53 · 1:25 5/6

What was good

The caller left a clear and polite voicemail for Edward, reminding him about the consultation follow-up and offering multiple contact methods. The message included an invitation to book a consultation starting tomorrow, which is proactive and helpful.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a live conversation or gather client information. The caller did not summarize any agreements at the end of the message, which could improve clarity for the lead.

Reine Francis — 09:55 · 1:16 5/26

What was good

The caller successfully offered the next step by asking to book a consultation and confirmed contact details via WhatsApp or email. The lead was engaged and agreed to proceed with sending questions.

What went wrong

The caller did not introduce themselves or the company, nor did they ask any qualifying questions such as the lead's name, immigration status, or goals. No program was presented or eligibility assessed, and no specific appointment date or time was locked. The call lacked a summary of agreements at the end.

Reine Francis — 09:58 · 0:26 0/0

What was good

The caller reached a voicemail greeting promptly and did not waste time. The message was clear and polite, asking the caller to leave their name and reason for calling.

What went wrong

No message was left by the caller, so no opportunity to engage or qualify the lead was taken.

Reine Francis — 09:59 · 0:16 0/0

What was good

The caller clearly identified themselves and the company, stating, "I'm Frances, team leader at Evernorth."

What went wrong

This was a voicemail message with no live conversation, so no selling or engagement occurred. No message was left for the lead to respond to.

Reine Francis — 10:04 · 0:34 2/26

What was good

The caller was polite and acknowledged the lead's situation, saying "no problem" when the lead said they would call back.

What went wrong

The caller did not introduce themselves or the company, nor did they ask any qualifying questions or attempt to book a consultation. The call ended abruptly with the lead saying they would call back later, and no next steps were secured.

Reine Francis — 10:10 · 0:36 0/0

What was good

The caller left a clear and polite voicemail message, reminding the lead about the consultation and offering specific booking options.

What went wrong

There was no opportunity to engage in a live conversation or gather information, so no selling or qualification could be done.

Reine Francis Rajeev Lochan 10:13 · 0:42 0/0

What was good

The caller left a clear and polite voicemail message reminding the lead about the consultation and inviting a response.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead was taken.

Reine Francis Vishal 10:16 · 2:53 0/0

What was good

The caller left a polite and clear voicemail message for Vishal, reminding him about the consultation booking and asking for confirmation if no longer interested.

What went wrong

There was no opportunity to engage directly with the lead since it went to voicemail. The caller repeated the message twice, which might be unnecessary and could be streamlined in future voicemails.

Reine Francis — 10:19 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation.

What went wrong

No message was left, so the opportunity to engage the lead was missed.

Reine Francis — 10:21 · 0:34 0/0

What was good

The caller left a clear voicemail message inviting the lead to get back if interested in booking a consultation.

What went wrong

No live conversation took place, so no opportunity to engage or qualify the lead during this call.

Reine Francis — 10:24 · 0:20 0/0

What was good

The caller reached a voicemail service and correctly did not attempt to push the call further.

What went wrong

No message was left on the voicemail, so the lead was not engaged or given any information about our services.

Reine Francis — 10:25 · 0:29 0/0

What was good

The caller left a clear and polite voicemail message, referencing a previous WhatsApp conversation and inviting the lead to proceed with the consultation. This maintains engagement despite not reaching the lead directly.

What went wrong

There was no opportunity to engage in a live conversation or gather information, so no selling or qualification could be done. The caller could consider leaving a more detailed message to encourage a callback.

Reine Francis — 10:26 · 0:29 0/0

What was good

The caller left a clear message referencing the lead's email and next steps with the husband. This keeps the communication open and polite.

What went wrong

No live conversation occurred, so no selling or qualifying happened. The message was brief and did not attempt to engage the lead further.

Reine Francis — 10:27 · 1:19 2/26

What was good

The caller maintained politeness and attempted to follow up on previous WhatsApp messages, showing persistence and respect by saying, "I'll be waiting for your update."

What went wrong

The caller did not introduce themselves or the company, nor did they gather any client information or discuss immigration goals. The call lacked any sales or qualification effort and ended without securing a next step or confirming contact details.

Reine Francis — 10:29 · 0:26 0/0

What was good

The caller left a clear and polite voicemail message referencing a previous discussion and inviting the lead to respond when ready.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during this call.

Reine Francis — 10:30 · 1:06 5/26

What was good

The caller introduced themselves clearly and referenced the previous WhatsApp conversation, showing continuity. They offered the next step by asking about moving forward with the consultation and respected the lead's need for time.

What went wrong

The caller did not gather any client information such as name, goals, or status, missing an opportunity to engage deeper. They also failed to lock a specific date or confirm contact details, which would help secure the consultation. There was no summary of agreements to reinforce the next steps.

Reine Francis Surag 10:32 · 1:01 6/26

What was good

The caller identified themselves clearly and addressed the lead by name, showing familiarity and professionalism. They reminded the lead about previous communication and the consultation details, maintaining continuity in the conversation.

What went wrong

The caller did not gather any new information about the lead's situation or goals, missing opportunities to assess eligibility or present programs. They also failed to confirm a specific consultation date or contact details, which are important next steps to secure the booking.

Reine Francis — 10:33 · 0:40 0/0

What was good

The caller left a clear and polite voicemail message, mentioning previous WhatsApp contact and inviting the lead to respond with questions or interest in the consultation.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or address their needs directly. The message could have included a callback number for easier response.

Reine Francis — 10:36 · 1:05 0/0

What was good

The caller left a clear voicemail message instructing the lead to proceed with booking a consultation, which is a good follow-up approach.

What went wrong

There was no live conversation to engage the lead or gather information, so no opportunity to apply the sales process or address objections.

Reine Francis — 10:37 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left, so no opportunity to engage or leave information for the lead.

Reine Francis — 10:38 · 0:24 0/0

What was good

The caller reached the voicemail promptly and the system message was clear.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.

Reine Francis — 10:40 · 1:16 0/0

What was good

The caller left a clear voicemail message identifying themselves and the reason for calling, referencing the lead's prior application and consultation discussion.

What went wrong

There was no live conversation, so no opportunity to engage or qualify the lead. The message could have been more concise to encourage a callback.

Reine Francis Stephane 10:43 · 0:40 0/0

What was good

The caller left a clear and polite voicemail message addressing Stephane and reminding about the consultation booking.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling or qualification steps were possible.

Reine Francis — 10:45 · 1:08 0/0

What was good

The caller left a clear voicemail message referencing a previous discussion and the purpose of booking a consultation, which is helpful for the lead to understand the context.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or address their needs directly. The message could be more concise and include a direct call to action or contact details for easier response.

Reine Francis Haren 10:46 · 0:36 4/26

What was good

The caller introduced themselves clearly and addressed the lead by name, establishing a personal connection. The call was polite and respectful of the lead's current status, acknowledging they are still collecting documents.

What went wrong

The call was very brief and did not explore the lead's situation or needs beyond a basic greeting. There was no attempt to assess eligibility, present programs, handle objections, or secure a next step such as booking a consultation. The opportunity to advance the sale was missed.

Reine Francis Naisha 10:47 · 0:30 0/0

What was good

The caller left a polite and clear voicemail message for Naisha, reminding her about the consultation booking. The message was concise and professional, encouraging a response.

What went wrong

Since this was a voicemail, there was no opportunity to engage or qualify the lead further. No additional information was provided beyond the reminder, so no selling or qualification occurred.

Reine Francis — 10:48 · 1:28 5/26

What was good

The caller clearly introduced themselves and the company multiple times, ensuring the lead knew who was calling. They also offered a next step by suggesting a virtual meeting option, showing flexibility to the lead's situation.

What went wrong

The caller did not ask for the lead's name or any personal details such as citizenship, immigration status, or goals, missing opportunities to engage and qualify the lead. No specific date or time was locked for follow-up, and contact details were not confirmed, which weakens the chance of a successful next interaction.

Reine Francis — 10:51 · 1:11 5/26

What was good

The caller maintained a polite and professional tone throughout the call and successfully reminded the lead about sending documents and the consultation booking. The caller confirmed contact details via WhatsApp, ensuring communication continuity.

What went wrong

The caller did not introduce themselves or the company, nor did they ask for the lead's name or discuss any immigration details or goals. No specific date or time for the consultation was locked, and no summary of agreements was provided at the end.

Sara Habchi — 10:52 · 0:23 0/0

What was good

The caller attempted to reach the lead by name, showing some preparation.

What went wrong

The call was too short and no meaningful conversation took place. The caller did not introduce themselves or engage the lead beyond repeating the name.

Reine Francis — 10:53 · 0:35 0/0

What was good

The caller left a clear and polite voicemail message, reminding the lead about the consultation and asking for an update on their availability. The message was concise and professional, encouraging the lead to respond.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a live conversation or address any objections. No specific selling points or next steps were presented beyond the request to get back with availability.

Reine Francis — 10:54 · 0:17 0/0

What was good

The call was correctly identified as voicemail. The caller did not leave a message, which is appropriate given the system message.

What went wrong

No issues to note since this was a voicemail with no message left.

Reine Francis Zobar 10:56 · 0:34 0/0

What was good

The caller left a clear voicemail message addressing the lead by name and encouraging a callback to book a consultation.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief and did not include company introduction or contact details.

Reine Francis — 10:57 · 0:25 0/0

What was good

The call was correctly identified as voicemail with no human interaction.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead.

Reine Francis — 10:58 · 0:24 0/0

What was good

The caller left a clear and polite voicemail message asking the lead to get back if interested.

What went wrong

No live conversation occurred, so no selling or qualification could take place.

Reine Francis — 10:59 · 0:59 2/26

What was good

The caller maintained a polite tone and confirmed the client's intention to pause the application, showing respect for the client's decision.

What went wrong

The caller did not introduce themselves or the company clearly, nor did they ask for the client's name or any qualifying information. The call lacked any discussion of immigration goals, eligibility, or next steps, missing a key opportunity to engage and advance the sales process.

Reine Francis — 11:01 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and referencing a previous discussion. The message invites the lead to respond if interested, which is appropriate for a voicemail.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. No next steps or contact details were confirmed, but this is expected in a voicemail scenario.

Sara Habchi Arshdeep 11:01 · 0:54 7/26

What was good

The caller introduced herself and the company clearly, and asked for the lead's name. She also asked about the lead's current immigration status and mentioned the PR goal, setting the context for the conversation.

What went wrong

The call was cut short due to poor connection, so the caller did not complete the usual qualification or presentation steps. There was no offer of a next step or confirmation of contact details, and the call ended abruptly without summarizing or locking any appointment.

Sara Habchi Arshdeep 11:03 · 11:44 21/26

What was good

The caller conducted a thorough needs assessment, confirming Arshdeep's status, education, and work experience. They clearly explained the immigration pathways and next steps, including the paid consultation and payment process, ensuring the lead understood the services offered.

What went wrong

The caller did not ask for the lead's age, which is important for eligibility assessment. Also, they missed the opportunity to lock in a specific date and time for the consultation, which could improve conversion rates.

Reine Francis — 11:05 · 1:05 7/26

What was good

The caller introduced themselves and the company clearly, saying "This is Ren, team leader at Evernorth." They confirmed an important detail about the client's work permit and offered a next step by proposing to send information via email and schedule a follow-up call.

What went wrong

The caller missed several key qualification questions such as the client's name, citizenship, goals, and education. They did not present any program or explain next steps and timelines. Also, no specific appointment was locked, and the call ended without summarizing agreements.

Reine Francis Mark 11:10 · 0:40 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and referencing the lead's application. The message invites the lead to return the call to schedule a discussion, which is appropriate for a voicemail.

What went wrong

There is nothing wrong with this voicemail message. It was concise and professional, and it included a call to action for the lead to respond.

Reine Francis Chad 11:11 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The message was brief but did not include a direct offer of a next step like a paid consultation.

Reine Francis Manek 11:13 · 1:12 8/26

What was good

The caller introduced themselves clearly and confirmed the lead's current immigration status, showing attentiveness. They also confirmed the preferred contact method and offered to send details and schedule a follow-up call, maintaining engagement despite the lead's limited availability.

What went wrong

The call was very brief and lacked depth, missing key qualification questions like the lead's goal, age, education, and language proficiency. No program was presented or steps explained, and no specific appointment was locked, which limits progress toward conversion.

Reine Francis Alejandra 11:15 · 0:33 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call. The message included instructions for contacting via WhatsApp or message to schedule next steps.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The voicemail was brief but did not include a direct offer for a paid consultation or mention of the RCIC license, which could improve lead confidence.

Reine Francis — 11:15 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and requesting a preferred time for a callback via WhatsApp or message. The message was concise and professional, providing the lead with clear instructions on how to proceed.

What went wrong

Since this was a voicemail with no live conversation, no selling or qualification could occur. The caller missed an opportunity to introduce the company name more clearly and could have left a stronger call to action or contact details to improve callback chances.

Reine Francis — 11:16 · 7:31 15/26

What was good

The caller clearly explained the consultation process and next steps, providing detailed information about the programs and fees. They handled the 'I'll think about it' objection well and confirmed follow-up via WhatsApp.

What went wrong

The caller missed asking for the lead's name and other key personal details like age, education, and work experience, which are important for assessment. They also did not lock a specific date and time for the consultation or summarize agreements at the end, which could improve call closure and commitment.

Reine Francis — 11:27 · 0:22 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. The message was appropriate for the situation.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or prompt a callback.

Reine Francis — 11:59 · 0:31 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead or provide a callback number.

Reine Francis — 11:59 · 6:26 17/26

What was good

The caller clearly explained the consultation process and fees, and handled objections well by arranging a follow-up call. They also assessed eligibility and presented suitable immigration programs, showing good knowledge of the process.

What went wrong

The caller missed asking for the lead's name and did not confirm key personal details like age, education, or language proficiency. They also failed to mention the RCIC license or past successful cases, which could build trust. There was no summary of agreements at the end to reinforce next steps.

Reine Francis — 12:06 · 0:17 0/0

What was good

The caller quickly identified that the number was wrong and politely ended the call without wasting time. The interaction was brief and professional.

What went wrong

There was no opportunity to engage the lead or gather any information since the call was to a wrong number. No errors were made given the situation.

Reine Francis — 12:09 · 0:23 0/0

What was good

The caller correctly reached voicemail and did not attempt to force a conversation. The message clearly indicated the customer's voicemail was not initialized.

What went wrong

No message was left, so the opportunity to leave a brief introduction or callback request was missed.

Reine Francis — 12:10 · 4:54 0/0

What was good

The caller left a detailed and informative voicemail message explaining the consultation process and potential immigration pathways. The message was clear and professional, providing useful information to the lead.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a live conversation or handle objections. The caller did not confirm the lead's name or lock a specific appointment time, which could have improved the call outcome.

Reine Francis — 12:16 · 0:48 5/26

What was good

The caller introduced themselves clearly and identified the company, setting a professional tone. They also arranged a follow-up call, showing intent to continue the engagement.

What went wrong

The caller missed many key qualification questions such as the client's name, immigration goals, and status, which are essential for a meaningful consultation. There was no effort to confirm contact details or lock a specific appointment time, which weakens the chance of conversion.

Reine Francis — 12:18 · 0:29 0/0

What was good

The caller left a clear and polite voicemail message identifying themselves and the company, and requested a callback to discuss the permanent residence application.

What went wrong

No live conversation occurred, so no opportunity to assess selling skills or handle objections. The message was brief but did not include a specific callback time or next steps beyond scheduling a call.

Reine Francis — 12:18 · 1:08 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and requested a callback with a preferred time. This is appropriate for a situation where the lead was unavailable.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message could have included a direct phone number or email for easier callback, but overall the voicemail was adequate.

Reine Francis — 12:19 · 0:47 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and inviting the lead to respond with a preferred time for a call.

What went wrong

Since this was a voicemail, there was no opportunity to engage the lead or gather information. The message was brief and did not include any detailed information about services or next steps beyond scheduling a call.

Reine Francis — 12:21 · 0:32 0/0

What was good

The caller clearly identified themselves and the company in the voicemail message, saying, "This is Ren, Team leader at Evernorth."

What went wrong

The call went to voicemail, so no opportunity to engage the lead or gather information. No message was left beyond a brief introduction and request for a callback, which limits the chance to advance the lead.

Reine Francis Solomon 12:30 · 0:17 0/0

What was good

The caller left a polite and clear voicemail message addressing the lead by name and requesting a callback to proceed.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead during the call itself.

Reine Francis — 12:32 · 0:28 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and referencing a previous consultation booking. They provided contact options and encouraged the lead to reach out with questions or to proceed.

What went wrong

There was no opportunity to engage in a live conversation or gather information, so no selling or qualification occurred in this call.

Reine Francis — 12:34 · 0:31 0/0

What was good

The caller left a clear voicemail stating the reason for the call and the lead's name, Francis. This message helps the lead understand the purpose and encourages a callback.

What went wrong

The caller did not introduce themselves or the company in the voicemail, which could reduce the chance of a callback. Also, no next steps or contact details were offered to facilitate a response.

Reine Francis Ren 12:35 · 1:40 7/26

What was good

The caller introduced themselves and the company clearly, saying "I'm the team leader at EverNorth" and confirmed the lead's goal for permanent residence. The caller also respected the lead's timeline, agreeing to follow up in a month after confirming the work permit expiry date.

What went wrong

The caller missed many key qualification questions such as citizenship, age, education, and language proficiency, and did not assess eligibility or present any program details. No next steps like a paid consultation or appointment were offered or confirmed, and contact details were not verified. The call ended abruptly without summarizing agreements or handling objections.

Reine Francis — 12:37 · 1:11 0/0

What was good

The caller clearly identified themselves and the company in the voicemail, stating their role and reason for calling. They also left a polite and clear message inviting the lead to respond via WhatsApp or message if interested.

What went wrong

Since this was a voicemail with no live conversation, there was no opportunity to engage the lead or gather information. No next steps or details could be confirmed, so the call did not advance the sales process beyond leaving a message.

Reine Francis — 12:38 · 0:30 0/0

What was good

The caller left a clear and polite voicemail message identifying themselves and the company, and explaining the purpose of the call regarding a permanent residence application. The message invites the lead to return the call if interested, which is appropriate for a voicemail.

What went wrong

There was no opportunity to engage the lead or gather information since this was a voicemail. The message could have been improved by including a callback number or email for easier contact.

Reine Francis — 12:50 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message, providing context and a call to action.

What went wrong

No live conversation occurred, so no selling or qualification could take place.

Reine Francis Solomon 12:53 · 1:25 7/25

What was good

The caller introduced themselves clearly and addressed the lead by name, establishing a personal connection. They effectively handled the lead's hesitation by acknowledging the need to confirm information and secured a specific follow-up date, showing good control of the conversation.

What went wrong

The caller missed several key qualification questions such as citizenship, immigration status, and goals, which are essential for assessing eligibility. There was no presentation of programs, explanation of steps, or offer of a paid consultation, limiting the call's effectiveness in advancing the sales process.

Sara Habchi Sam 12:59 · 6:06 17/26

What was good

The caller engaged well with Sam, confirming detailed personal and immigration information and explaining relevant programs clearly. They addressed Sam's specific concerns about employer support and eligibility thoroughly, showing good knowledge of the immigration pathways.

What went wrong

The caller did not mention their RCIC license or past successful cases, which could build trust. They also missed opportunities to offer a paid consultation, lock in a next step, confirm contact details, or summarize agreements, which are important for advancing the sale. The call ended abruptly due to technical issues without a clear next step.

data check · 1 calls not matched to a lead · 15 leads unassigned · reached counts every answered call, voicemail included