EverNorth — Daily Callers Report

Wednesday, 19 August 2026

built 20 Aug 2026, 06:15 · America/Toronto
archive

Calls

70 out / 6 in

Leads

new today

Reached

69 answered − 24 vm, 19 short

Qualified

good status

Booked

moved to 1.4

Messages

127

SMS

Follow-up

19 reached, 19 vm, 18 short, 3 missed

Lead→Booked

37.5%

daily rate

Day timeline bar height = call length · grey = no answer

070911131517192123

Sara

Jyot Patel

09:120:33

outgoing voicemail

Sajan Nedumpilly Martin

09:170:00

outgoing no answer

Doeminic Surio Velasquez

09:210:04

outgoing too short

Madhav Nepal

09:230:03

outgoing too short

Mauricio Arocha

09:271:35

outgoing answered

checklist6/24

Tim Chin

09:300:05

outgoing too short

Carlito Cardona

09:380:04

outgoing too short

Krishna Giri

09:402:08

outgoing answered

checklist6/26

Mykyta Yesypenko

09:451:27

outgoing answered

checklist7/26

Owen Osward Addai

09:491:04

outgoing answered

checklist4/26

Prabhat Thapa

09:520:59

outgoing answered

checklist6/26

Rohtansh Mehta

09:560:03

outgoing too short

Kaniel Bennett

10:007:23

outgoing answered

checklist14/26

2894661244

10:550:00

incoming no answer

Helarwin Aranas

10:5710:09

outgoing answered

checklist11/26

2894661244

11:060:00

incoming no answer

Atul Anand

11:1012:37

outgoing answered

checklist21/26

Erwin Nolledo

11:252:12

outgoing answered

checklist13/26

Humberto Maza Colerbo

11:343:39

outgoing wrong number

checklist4/26

Humberto Maza Culebro

11:400:04

outgoing too short

Aayan Stha

11:432:04

outgoing answered

checklist9/26

Daniil Rozovaikin

11:460:00

outgoing no answer

Abdul khadar Mohammad

11:500:06

outgoing too short

Jagroop Singh

11:510:03

outgoing too short

Michael Onyarin

11:550:05

outgoing too short

Komalpreet Singh

11:570:04

outgoing too short

Ashish Pradhan

11:580:35

outgoing voicemail

Parikshit Kachhia

12:000:03

outgoing too short

Aniket Vadsariya

12:021:12

outgoing answered

checklist8/26

Honey Singh

12:080:23

outgoing answered

checklist2/26

Honey Singh

12:090:00

outgoing no answer

Dax Patel

12:323:30

outgoing answered

checklist10/26

Aastha chhetri

12:400:05

outgoing too short

Fabunmi Olusegun Joseph

12:430:04

outgoing too short

Vance

12:581:53

outgoing answered

checklist8/26

Kenny George

13:0316:22

outgoing answered

checklist18/24

Inderpal Sandhu

13:299:20

outgoing answered

checklist26/26

Anshuman

no calls

Reine

Palwinder Joshi

09:360:42

outgoing voicemail

Aditya

09:410:42

outgoing voicemail

Rahul Pandey

09:450:04

outgoing too short

Rahul Pandey

09:460:04

outgoing too short

Nilax Solanki

09:490:24

outgoing voicemail

Moses Amoo

09:500:40

outgoing voicemail

Nnamdi Okakpu

09:510:20

outgoing voicemail

Rahul Pandey

09:5213:28

incoming answered

Chirag Sehgal

10:120:24

outgoing voicemail

Vipul Choudhary

10:131:11

outgoing voicemail

Bipandeep Kaur

10:140:28

outgoing voicemail

Adeva Arvin

10:150:43

outgoing voicemail

H I R E N P A N D Y A

10:160:51

outgoing voicemail

MD ARIFUL ISLAM RAFI

10:1713:07

outgoing answered

checklist18/26

Irene

10:5810:10

outgoing answered

checklist14/26

Youssef Abdou

11:220:21

outgoing voicemail

Shiron Salim

11:244:03

outgoing answered

checklist13/26

Andrew Valenzuela

12:080:02

outgoing too short

Muhammad Haris

12:100:29

outgoing voicemail

Dîpêñ Jâmkâtêl

12:110:07

outgoing too short

Navjot Singh

12:131:51

outgoing answered

checklist7/26

Navjot Singh

12:170:02

outgoing too short

Seun Oyewusi

12:180:49

outgoing voicemail

Anish Tiwari

12:210:34

outgoing answered

checklist4/26

Christian Tello

12:220:22

outgoing voicemail

Abdul Ahad

12:230:29

outgoing voicemail

Amrit Pal Singh

13:000:35

outgoing voicemail

Aziz Mahat

13:060:44

outgoing voicemail

Imran Mohammad

13:080:47

outgoing voicemail

Mohammed Omer

13:120:34

outgoing voicemail

Jowayne Hinds

13:132:04

outgoing answered

checklist8/25

Anand Miglani

13:240:27

outgoing voicemail

Mahmoud Hatramsi

13:350:39

outgoing voicemail

Md Zahurul Islam Zayed

13:380:02

outgoing too short

Syed Nawaz

13:410:42

outgoing voicemail

Syed Nawaz

13:420:46

incoming answered

Neeraj

13:512:49

outgoing answered

checklist14/26

2892990235

15:270:00

incoming no answer

2892990235

15:270:00

incoming no answer

Jonathan

no calls

Leads by source 24 total

Meta-Form-PGWP

Landing-PGWP

SMM-Organic

Second-Job

Web-Organic

Speed to lead working minutes · 9 of 24 leads called

Fastest

11 min

Reine Francis 08:00–14:00

Slowest

242 min

Sara Habchi 08:00–14:00

519 min on the clock

median 137 min · 15 leads never called

Conversion by caller

Caller	Leads	Calls	Reached	Reach	Qualified	Booked	Book
Sara Habchi	5	37	17	45.9%	1	2	40.0%
Anshuman Mishra	0	0	0	0.0%	0	0	0.0%
Reine Francis	6	39	9	23.1%	3	5	83.3%
Jonathan Gutman	0	0	0	0.0%	0	0	0.0%

Daily funnel

Leads

Contacted

Qualified

Consultations

Reach peaks when they pick up · last 14 days

12:00–14:00 best connect

52/134

38.8%

16:00–18:00

5/15

33.3%

10:00–12:00

97/296

32.8%

08:00–10:00 worst

49/171

28.7%

average 32.9% over 621 outgoing calls

Lead statuses at end of day one bucket per lead

Consultation booked

Not qualified / lost

Qualified

In progress (contacted)

New / no activity

Caller activity

Caller	Calls	Talk	Span	First	Last	Notes
Sara Habchi	37	1:17:57	4:16:36	09:12	13:29	143
Anshuman Mishra	0	0:00	—	—	—	0
Reine Francis	39	48:52	5:50:56	09:36	15:27	150
Jonathan Gutman	0	0:00	—	—	—	0

Leads and first call 15 never called · sorted by delay

Lead	Created	First call	Caller	Delay	Score
Nasef Arafat	09:37	—	Reine Francis	no call	—
Vicky	11:42	—	Sara Habchi	no call	—
Guillermo Andres Granadillo Ehrhardt	15:03	—	—	no call	—
Reindolf Nkrumah	16:12	—	—	no call	—
Ayrton Quinn	16:29	—	—	no call	—
test fortify test fortify	17:10	—	—	no call	—
Krish	17:53	—	—	no call	—
Piyush Mehta	17:56	—	—	no call	—
Karan Saini	18:02	—	—	no call	—
Salman Ahmed	18:21	—	—	no call	—
Sudipto Chatterjee	18:56	—	—	no call	—
Jewel Joseph	18:56	—	—	no call	—
Manpreet Singh	19:32	—	—	no call	—
Akshat Luthra	21:34	—	—	no call	—
Rudra Thakkar	23:56	—	—	no call	—
Aniket Vadsariya	03:23	12:02 (1:12)	Sara Habchi	242 min	8/26
Parikshit Kachhia	01:39	12:00 (0:03)	Sara Habchi	241 min	—
Ashish Pradhan	01:01	11:58 (0:35)	Sara Habchi	239 min	voicemail
Atul Anand	06:00	11:10 (12:37)	Sara Habchi	191 min	21/26
MD ARIFUL ISLAM RAFI	01:44	10:17 (13:07)	Reine Francis	137 min	18/26
H I R E N P A N D Y A	01:35	10:16 (0:51)	Reine Francis	136 min	voicemail
Adeva Arvin	00:00	10:15 (0:43)	Reine Francis	135 min	voicemail
Palwinder Joshi	08:23	09:36 (0:42)	Reine Francis	73 min	voicemail
Syed Nawaz	13:29	13:41 (0:42)	Reine Francis	11 min	voicemail

Booked consultations 9 today

Client	Source	Booked by	Lead created	Booked at
Test	Web-Organic	—	19 Aug 05:21	05:30
Mirza Baig	Landing-PGWP	Sara Habchi	06 Aug 00:09	09:01
Aizaz Mansuri	Client-Referall	Reine Francis	17 Aug 20:00	09:20
Sukhwinder Singh Deol	Landing-PGWP	Reine Francis	18 Aug 04:29	11:13
Uche George	Client-Referall	Reine Francis	18 Aug 20:00	11:27
Shiron Salim	Landing-PGWP	Reine Francis	28 Jul 07:25	11:39
Dax Patel	Meta-Form-PGWP	Sara Habchi	14 Aug 20:31	12:35
Solomon Koomson	Web-Organic	Reine Francis	04 Aug 21:50	13:38
Megha Patel	Yana-Referral	Yana Kizner	13 Aug 17:27	17:15

SMS 111 sent · 16 received · 50 contacts

Reply rate

16.3%

8 of 49 conversations

Median reply

34 min

client's first answer

Caller	Sent	Received	Contacts	Started	Replied	Reply
Sara Habchi	40	9	19	15	3	20.0%
Anshuman Mishra	0	2	1	0	0	0.0%
Reine Francis	71	5	35	34	5	14.7%
Jonathan Gutman	0	0	0	0	0	0.0%

Waiting for a reply 7 conversations where the client wrote last

Erwin Nolledo 10:53 · Sara Habchi 786 min

I am available now

Atul Anand 11:02 · Sara Habchi 778 min

Okay 👍

Muhammad Haris 12:10 · Reine Francis 709 min

Can I call you later?

Dax Patel 14:17 · Sara Habchi 583 min

I got new welding job i will start on Monday

Madhav Nepal 17:09 · Sara Habchi 411 min

Hey Hope you are doing well I need to tell you about me so that it will help you to know about me I am working at formet

Salman Ahmed 18:49 · Reine Francis 311 min

May I know what is the schedule for ?

Anand Miglani 20:48 · Reine Francis 192 min

I will connect next week

Call reviews 48 of 26 live conversations

Sara Habchi Patel 09:12 · 0:33 0/0

What was good

The caller clearly identified herself and the company, and referenced the lead's form submission, which is professional and relevant.

What went wrong

This was a voicemail with no live conversation, so no opportunity to engage or advance the sales process occurred. No message was left beyond the introduction, missing a chance to prompt a callback.

Sara Habchi Mauricio 09:27 · 1:35 6/24

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific follow-up call time, locking in Monday at 10 a.m., which is a positive step toward engagement.

What went wrong

The caller missed multiple opportunities to gather important information such as the lead's immigration status, goals, and eligibility, which are crucial for tailoring the service. No next steps beyond scheduling the call were offered, and contact details were not confirmed, leaving the lead's information incomplete for future follow-up.

Reine Francis — 09:36 · 0:42 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and requesting a callback to discuss next steps.

What went wrong

No live conversation occurred, so no opportunity to engage the lead or gather information. The message could have included a specific callback time to improve chances of a return call.

Sara Habchi Krishna 09:40 · 2:08 6/26

What was good

The caller introduced herself and the company clearly, and confirmed the lead's name as Krishna. She was polite and professional, offering to transfer the case to a more available manager as requested.

What went wrong

The caller did not gather any detailed information about the lead's situation beyond confirming interest in PR. No eligibility assessment, program presentation, or next steps were discussed. The call ended without locking a specific appointment or confirming contact details, missing key sales opportunities.

Reine Francis Aditya 09:41 · 0:42 0/0

What was good

The caller left a clear and polite voicemail message for Aditya, mentioning the website and asking for a callback to schedule a call. The message was concise and professional.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller did not leave detailed information beyond a callback request.

Sara Habchi Nikita 09:45 · 1:27 7/26

What was good

The caller introduced herself clearly and acknowledged the lead by name, establishing a polite and professional tone. She also effectively handled the lead's hesitation by respecting their need to think about it, saying 'whenever you're ready, you can contact us again.'

What went wrong

The caller missed several key qualification questions such as citizenship, immigration status, age, education, and work experience, which are essential for assessing eligibility. No next steps were offered, no consultation was proposed, and no appointment was scheduled, which limits the opportunity to advance the sale.

Sara Habchi Owen 09:49 · 1:04 4/26

What was good

The caller introduced herself clearly and named the company, establishing professionalism. She was polite and respectful, asking if it was a suitable time to talk, showing consideration for the lead's availability.

What went wrong

The caller did not gather any substantive information about the lead's immigration status, goals, or background, missing the opportunity to qualify the lead. She also failed to secure a follow-up appointment or offer a next step, resulting in an incomplete call with no clear outcome.

Reine Francis — 09:49 · 0:24 0/0

What was good

The caller correctly reached voicemail and did not leave a message, avoiding wasting time on a non-responsive line.

What went wrong

No message was left, which is acceptable here, but consider leaving a brief message to increase callback chances.

Reine Francis Moses 09:50 · 0:40 0/0

What was good

The caller left a clear and polite voicemail message addressing the lead by name and explaining the reason for the call. The message invited the lead to respond with a preferred time for a call, which is a good practice to encourage engagement.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a conversation or gather information. No message was left beyond the brief invitation to call back, so no further details or next steps were secured.

Reine Francis — 09:51 · 0:20 0/0

What was good

The caller reached a voicemail service and left a clear message about the customer's voicemail status. No opportunity to engage the lead was missed due to no answer.

What went wrong

No issues to report as the call was not answered by a human and no conversation took place.

Sara Habchi Prabhat 09:52 · 0:59 6/26

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific callback time, locking in a commitment from the lead for tomorrow at 11:30.

What went wrong

The caller did not gather any information about the lead's immigration status, goals, or background, missing an opportunity to assess eligibility or present relevant programs. No next steps such as offering a paid consultation or confirming contact details were discussed, limiting the call's effectiveness beyond scheduling a follow-up.

Sara Habchi Bennett 10:00 · 7:23 14/26

What was good

The caller clearly introduced herself and the company, confirming the lead's name early on. She accurately identified the lead's goal as citizenship application and explained the service cost and process without making any illegal promises. The caller also offered a next step with a paid consultation and confirmed contact details, summarizing the agreements at the end.

What went wrong

The caller missed opportunities to ask about the lead's age, education, language proficiency, and work experience, which could have helped better assess the case. No eligibility assessment or detailed explanation of steps and timelines was provided. Also, no specific date or time was locked for the consultation, which could have improved booking certainty.

Reine Francis — 10:12 · 0:24 0/0

What was good

The call was correctly identified as voicemail with no human interaction, avoiding any attempt to sell without a live lead.

What went wrong

No message was left on the voicemail, missing an opportunity to engage the lead later.

Reine Francis Fibo 10:13 · 1:11 0/0

What was good

The caller left a clear and polite voicemail message, identifying themselves and the company, and referencing the lead's application. The message invites the lead to schedule a call to discuss next steps, which is appropriate for this stage.

What went wrong

Since this was a voicemail with no live conversation, there was no opportunity to engage or gather information from the lead. No message was left beyond the initial voicemail prompt, so the caller could consider leaving a more detailed message to increase callback chances.

Reine Francis Bharat Pandit 10:14 · 0:28 0/0

What was good

The caller left a clear and polite voicemail, identifying themselves and the company, and referencing the lead's application. The message included a call to action for the lead to return the call.

What went wrong

Since this was a voicemail, there was no opportunity to engage or gather information from the lead. No further selling or qualification was possible in this call.

Reine Francis Ajba 10:15 · 0:43 0/0

What was good

The caller left a clear and polite voicemail message for the lead Ajba, mentioning the website and requesting a callback to schedule a call.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief and did not provide additional value or urgency to encourage a prompt response.

Reine Francis — 10:16 · 0:51 0/0

What was good

The caller left a clear voicemail identifying themselves and the company, referencing the lead's website submission. This is a professional and appropriate way to initiate contact when the lead is unavailable.

What went wrong

No message was left beyond the greeting and identification, so the lead may not have enough information or motivation to call back. Including a brief call to action or next step could improve callback rates.

Reine Francis — 10:17 · 13:07 18/26

What was good

The caller clearly introduced themselves and the company, and thoroughly explained the next steps including the consultation process and options for permanent residence. They also confirmed contact details and locked a potential consultation date, showing good control of the call flow.

What went wrong

The caller did not ask for the lead's name, age, education, or language proficiency, missing opportunities to gather important client information. Additionally, there was no summary of agreements at the end, and no handling of common objections like 'I'll think about it' or 'I'll do it myself.'

Sara Habchi — 10:57 · 10:09 11/26

What was good

The caller provided clear and detailed explanations about payment options and program pathways, including the difference between $2,000 and $6,000 packages. They also clarified the language test requirements and linked the provincial nomination to Express Entry points, showing good knowledge and transparency.

What went wrong

The caller did not ask for the lead's name or any personal details such as age, education, or immigration status, missing opportunities to better assess eligibility. They also did not lock in a specific consultation date or summarize agreements at the end, which could improve call closure and commitment.

Reine Francis Irene 10:58 · 10:10 14/26

What was good

The caller clearly introduced themselves and the company, and engaged the lead by explaining the consultation process and options, mentioning the RCIC license and past successes. They offered a paid consultation and discussed eligibility and program options thoroughly, showing professionalism and knowledge.

What went wrong

The caller missed opportunities to ask key qualifying questions such as citizenship, immigration status, age, education, language proficiency, and work experience. They did not confirm contact details or lock a specific consultation date and time, nor did they summarize agreements at the end. Handling objections was also absent in this call.

Sara Habchi Erwin 11:10 · 12:37 21/26

What was good

The caller conducted a thorough and professional conversation with Erwin, confirming key details such as immigration status, education, and work experience. They clearly explained the PR pathways and next steps, including the paid consultation, and ensured the lead understood the process.

What went wrong

The caller did not ask for the lead's age, which is important for eligibility assessment. Also, no specific date or time was locked for the consultation booking, which could have strengthened the commitment.

Reine Francis — 11:22 · 0:21 0/0

What was good

The caller left a clear voicemail message encouraging the lead to respond quickly to book a consultation, which is proactive.

What went wrong

The caller did not introduce themselves or the company in the voicemail, which could reduce the chance of a callback.

Reine Francis Sharon 11:24 · 4:03 13/26

What was good

The caller introduced themselves clearly and engaged the lead Sharon in scheduling a consultation, offering detailed information about PR options and next steps. They successfully locked a tentative appointment date and explained the consultation process well.

What went wrong

The caller missed opportunities to gather key client information such as citizenship, immigration status, and work experience, which are crucial for eligibility assessment. They also did not confirm contact details or summarize agreements at the end, which could lead to confusion or missed follow-up.

Sara Habchi Erwan 11:25 · 2:12 13/26

What was good

The caller clearly identified the lead as Erwan and confirmed his current work permit status, showing good engagement. The caller explained the limitations of their services and the conditions for assistance clearly, such as the LMIA and French language requirements.

What went wrong

The caller did not ask about citizenship, age, education, or work experience, missing important eligibility information. There was no offer of a paid consultation or attempt to lock a next step, and no contact details were confirmed, limiting follow-up opportunities.

Sara Habchi Humberto Maza Colerbo 11:34 · 3:39 4/26

What was good

The caller clearly introduced herself and the company, and correctly identified that the person on the line was not the lead Humberto. She handled the situation politely and professionally, asking for Humberto's contact number to reach him directly.

What went wrong

The caller did not verify any client information or discuss any immigration details because the person on the line was not the lead. No selling or consultation steps were offered. The call ended without securing a follow-up with the actual lead, which is understandable but limits progress.

Sara Habchi Ayan 11:43 · 2:04 9/26

What was good

The caller introduced herself clearly and confirmed the lead's name early on, establishing rapport. She successfully scheduled a specific follow-up call date and time, saying, "I will schedule the call for Friday at 12 p.m. Toronto time." The call ended with a polite summary and confirmation of next steps.

What went wrong

The caller missed multiple opportunities to gather key information such as the lead's citizenship, immigration status, goals, and qualifications. No program details or RCIC credentials were shared, and contact details were not confirmed. The call was mostly about scheduling rather than advancing the sales process.

Sara Habchi — 11:58 · 0:35 0/0

What was good

The caller left a clear, polite voicemail identifying herself and the company, mentioning the lead's interest in PR services.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. No message content beyond introduction and request to stay on the line.

Sara Habchi Aniket 12:02 · 1:12 8/26

What was good

The caller introduced herself clearly and confirmed the lead's name, establishing a polite and professional tone. She successfully scheduled a specific date and time for the next call, locking in a commitment from the lead.

What went wrong

The caller did not gather any information about the lead's immigration status, goals, or background, missing an opportunity to qualify the lead further. There was no discussion of the process, programs, or confirmation of contact details, which are important for a thorough consultation setup.

Sara Habchi — 12:08 · 0:23 2/26

What was good

The call was polite and friendly, with the caller confirming location details clearly, such as 'I'm at 750' and 'you are at the office, it's the second floor.'

What went wrong

The caller did not introduce themselves or the company, nor did they ask any qualifying questions or discuss immigration goals. The call lacked any sales or consultation steps and was very brief, missing all key checklist items.

Reine Francis — 12:10 · 0:29 0/0

What was good

The caller left a clear voicemail explaining their availability and requesting a callback before 2 p.m. This message provides useful context for scheduling a follow-up call.

What went wrong

No live conversation occurred, so no opportunity to engage or advance the sales process. The caller should ensure to leave a brief introduction and company name next time to improve professionalism.

Reine Francis — 12:13 · 1:51 7/26

What was good

The caller introduced themselves and the company clearly, stating, "This is Rand Francis. I'm the team leader at Evernord." They also secured a specific callback time, confirming, "Before 11 tomorrow."

What went wrong

The caller did not ask for the lead's name or any personal details such as citizenship, immigration status, or goals. No program details, eligibility assessment, or next steps were discussed, and no contact details were confirmed. The call ended without offering a paid consultation or summarizing agreements, missing key sales opportunities.

Reine Francis — 12:18 · 0:49 0/0

What was good

The caller left a clear voicemail message explaining the purpose and requesting a callback.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead.

Reine Francis — 12:21 · 0:34 4/26

What was good

The caller introduced themselves and the company clearly, saying, "This is Rem, I'm the dealer at Ever North." They also confirmed the client's preferred contact method by agreeing to send a WhatsApp message first as requested.

What went wrong

The caller did not ask for the client's name or any qualifying information such as immigration status, goals, or background details. No next steps or appointments were locked in, and the call ended without summarizing any agreements or offering a consultation.

Reine Francis Christian 12:22 · 0:22 0/0

What was good

The caller left a clear and polite voicemail message for Christian, expressing the need for an update and next steps.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The message was brief but did not include a call to action beyond waiting for an update.

Reine Francis — 12:23 · 0:29 0/0

What was good

The caller left a clear and polite voicemail message, reminding the lead about the previous contact and the email sent. The message was concise and respectful, encouraging the lead to respond when ready.

What went wrong

Since this was a voicemail, no live interaction occurred and no selling actions could be performed or evaluated. The caller could consider leaving a callback number or inviting the lead to reply via text or email for easier follow-up.

Sara Habchi Dax 12:32 · 3:30 10/26

What was good

The caller successfully secured a paid consultation appointment with Dax, confirming the date, time, and platform clearly. They also confirmed receipt of payment and contact details, ensuring the next steps were clear.

What went wrong

The caller did not introduce themselves or the company, nor did they gather essential client information such as citizenship, immigration status, or goals. There was no assessment of eligibility or explanation of programs and timelines, missing key sales and qualification steps.

Sara Habchi Vance 12:58 · 1:53 8/26

What was good

The caller managed to reschedule the consultation and locked a specific date and time with the lead, confirming contact via WhatsApp. They were polite and clear in explaining the situation about the Director of Services' emergency.

What went wrong

The caller did not introduce themselves or the company, nor did they gather any client information or discuss the client's immigration goals. There was no attempt to assess eligibility or present any program details, and no summary of agreements was provided at the end.

Reine Francis Amrit 13:00 · 0:35 0/0

What was good

The caller left a clear and polite voicemail message for Amrit, reminding them about the consultation and requesting a response.

What went wrong

There was no opportunity to engage in a live conversation or advance the sales process since the call went to voicemail.

Sara Habchi Kenny 13:03 · 16:22 18/24

What was good

The caller conducted a thorough and detailed conversation with Kenny, confirming his status, education, work experience, and language skills. The caller clearly explained the PR pathways and next steps, providing valuable information about timelines and programs.

What went wrong

The caller did not offer a paid consultation or lock a specific date and time for follow-up, nor did they confirm contact details or summarize agreements at the end of the call. These missed opportunities could affect conversion rates.

Reine Francis Aziz 13:06 · 0:44 0/0

What was good

The caller left a clear and polite voicemail message for Aziz, explaining the situation and inviting a response if still interested.

What went wrong

There was no opportunity to engage live with the lead, so no selling or qualification occurred in this call.

Reine Francis Imran Mohammed 13:08 · 0:47 0/0

What was good

The caller left a clear and polite voicemail message for Imran Mohammed, explaining the situation and inviting him to reconnect if interested. The message was concise and professional, maintaining a respectful tone throughout.

What went wrong

Since this was a voicemail, there was no opportunity to engage in a live conversation or address any objections. No further action was possible during this call.

Reine Francis Hammad 13:12 · 0:34 0/0

What was good

The caller left a clear and polite voicemail message for the lead, mentioning the previous interest and inviting a response.

What went wrong

No live conversation occurred, so no selling or qualification could take place. The message was brief and did not attempt to engage beyond a callback request.

Reine Francis — 13:13 · 2:04 8/25

What was good

The caller maintained a polite and professional tone, clearly explaining the next steps including the questionnaire, resume, and payment process. They effectively handled the lead's hesitation by revisiting the consultation offer and confirming follow-up via WhatsApp.

What went wrong

The caller missed opportunities to gather key client information such as the lead's name, immigration goals, and eligibility details. They also did not lock in a specific date and time for the consultation, which could have improved commitment from the lead.

Reine Francis — 13:24 · 0:27 0/0

What was good

The caller left a clear and polite voicemail message referencing a previous discussion with Edwin and inviting the lead to update if they changed their mind. The message was concise and respectful of the lead's decision.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller did not introduce themselves or the company in the message, which could improve professionalism and recognition.

Sara Habchi Inderpal 13:29 · 9:20 26/26

What was good

The caller conducted a thorough and professional consultation with Inderpal, confirming all relevant details and clearly explaining the PR pathways and next steps. They handled objections well and ensured the lead understood the process, offering a paid consultation and locking in a booking time.

What went wrong

Nothing went wrong in this call. The caller maintained compliance, avoided illegal promises, and provided clear, helpful information throughout the conversation.

Reine Francis — 13:35 · 0:39 0/0

What was good

The caller left a clear voicemail message encouraging the lead to get back when ready. The message mentioned a discount and next steps, which could motivate the lead to respond.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead. The caller did not introduce themselves or gather any information from the lead.

Reine Francis — 13:41 · 0:42 0/0

What was good

The caller left a clear and polite voicemail message explaining the reason for the call and requesting relevant information from the lead. The message was concise and professional, encouraging the lead to respond with their current status and availability.

What went wrong

No live conversation occurred, so no opportunity to engage or qualify the lead further. The caller could consider leaving a callback number or more detailed instructions to improve response rates.

Reine Francis Mariana 13:51 · 2:49 14/26

What was good

The caller clearly explained the next steps and consultation details, mentioning the RCIC license and possible immigration programs. They successfully locked a specific date and time for the consultation and confirmed sending details via WhatsApp.

What went wrong

The caller did not introduce themselves or the company at the start, which is important for professionalism. They also missed asking key qualifying questions like the lead's immigration goal, age, education, language proficiency, and work experience, which are essential for assessing eligibility and tailoring advice. There was no summary of agreements at the end to reinforce the next steps.

data check · 7 calls not matched to a lead · 13 leads unassigned · reached counts every answered call, voicemail included